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We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Termite Appointment Setter position located remotely. The individual we are looking for is someone who enjoys working in a team environment and excels at an individual level.

What we offer:

• $15/hr + Commission

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Contact current and potential customers by phone to book termite inspections, focusing on creating efficient, tightly clustered field routes

• Handle customer hesitation or resistance using persuasive communication techniques and approved scripting

• Determine and align customer availability with field inspector schedules to ensure optimal appointment placement.

• Strategically cluster appointments to reduce travel time and maximize inspector productivity

• Accurately enter appointment details and notes into the CRM or internal scheduling system

• Use company-provided scripts as a guideline while tailoring conversations to individual customer needs and situations

• Select which leads to contact based on lead quality, urgency, and scheduling needs

• Collaborate to handle cancellations, rescheduling, and customer inquiries

• Communicate with inspectors and field operations managers to confirm availability and accommodate special requests

• Participate in coaching sessions, team check-ins, and ongoing training to improve performance and align with department goals

• Adjust scheduling plans quickly in response to customer needs, last-minute changes, or internal priorities

• Establish trust and a positive customer experience through strong interpersonal and listening skills

• Resolve overlapping, missed, or inefficient bookings using sound judgment and route awareness

• Document call results and maintain performance tracking within internal systems

• Work collaboratively with other appointment setters and supervisors to meet collective targets for route density, show rate, and customer satisfaction

Requirements:

• Must have strong phone communication skills, persuasive speaking, and effective objection handling

• Must have the ability to quickly problem-solve, think creatively, and adapt while managing time efficiently, navigating systems, entering data accurately, and booking appointments that align with both customer needs and team goals

• Must have the ability to actively listen, build rapport, and tailor conversations to a variety of customer situations

To ensure optimal employee performance in a remote work environment, remote employees are expected to maintain the following work environment:

• A quiet and distraction-free working space

• Stable internet connection with consistent download speeds of 20 Mbps and upload speeds of 5 Mbps

• Jitter below 20 milliseconds

• Dedicate full attention to job duties during working hours

Aptive Intelligent Pest Control is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don't freak out. You never thought bugs could be this cool.

Our culture is built on accountability, discipline, and high integrity-we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine's Best in Business and Best of State, Glassdoor's Top 100 U.S. Workplaces, and Entrepreneur Magazine's Best Companies in America. And we're just getting started.

To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.