Description
THE PATH
- Trainee (Weeks 1-4): $25/hr floor. You learn how we work... our diagnostic process, our documentation standards, how we talk with homeowners. The floor protects your paycheck while you ramp.
- Service Technician (Month 1+): Commission kicks in. 20% on repairs and installations. 10% on equipment sales, IAQ work, and ductwork. $25 per Comfort Club tune-up call. $15 per new enrollment. The $25/hr floor stays as a guarantee... You earn whichever is higher. A solid tech running a full day clears $300-$400+, depending on call mix.
- Senior Technician (12-18 months): Same structure. Volume, complexity, and conversion drive the number. Strong performers clear $90,000-$138,000+/year. Take-home service van, gas card, company iPhone, iPad, and 401(k). This is the tier that makes a good tech stop looking.
- Lead Tech / Field Supervisor (24+ months): As we build toward our 3-year growth targets, someone moves into field leadership. That person is already on this team.
What you'll actually do
- Diagnose and repair residential furnaces, air conditioners, and heat pumps. Every job is verified, tested, and documented before you leave it.
- Run a full-system health assessment on every maintenance and tune-up visit. Homeowners get a clear picture of where their system stands, not a pass/fail sticker.
- Present repair-versus-replace options with four-option quotes and documented pricing. You give honest guidance, then let the homeowner decide.
- Enroll homeowners in Comfort Club as a real service. You explain the value and let the math make the case... no pitch.
- Spot qualified replacement opportunities and hand them to the Comfort Advisor with full context and a warm transfer.
- Keep ServiceTitan complete on every call: before-and-after photos, system readings, job notes, timesheets. No exceptions.
- Own your truck. Daily inspection, organized equipment, issues reported the moment you find them, so your next call starts ready.
Responsibilities
• Diagnose and repair residential furnaces, air conditioners, and heat pumps - verified, tested, and documented before leaving every job.
• Complete full-system health assessments on every maintenance and tune-up visit - give homeowners a clear picture, not just a pass/fail.
• Present repair vs. replace options with four-option quotes, honest guidance, and documented pricing - let the homeowner decide.
• Enroll homeowners in Comfort Club memberships as a genuine service, not a pitch - explain the value and let the math do the work.
• Identify and hand off qualified replacement opportunities to the Comfort Advisor with context and a warm transfer.
• Maintain complete ServiceTitan documentation - before/after photos, system readings, job notes, timesheets - every call, every time.
• Own your truck - daily inspection, organized equipment, and immediate issue reporting so the next call starts from a position of readiness.
Qualifications
Required:
• Valid driver's license with a clean driving record.
• Ability to pass a background check and drug screening.
• 2+ years of residential HVAC service experience.
• Comfortable using iPad and field service software (ServiceTitan or similar).
• U.S. work authorization.
You do NOT need:
• EPA 608 before day one - preferred, but we'll sponsor the right candidate.
• Commercial or new construction experience - this is residential service.
• Your own tools - the company provides equipment.
• ServiceTitan experience specifically - we'll train you on our system.