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Bmc Success Manager Jobs (NOW HIRING)

Manage environment promotion (Dev → QA → Prod), change control, and release validation for ... success/failure rates, approval integrity, and integration health. * Configure and optimize AR ...

... to the success of our journals, including BMC Biomedical Technologies, bysupporting editorial ... Manage and optimize publishing workflows and systems to support efficient manuscript processing ...

WI · On-site

$106K - $106K/yr

Each individual within the corporate teams is a valued partner to the overarching success of BMC ... Reporting to a Tax Manager, you will focus on Federal and State income tax compliance as well as ...

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Bmc Success Manager information

What is a BMC Success Manager?

A BMC Success Manager is a professional who helps clients achieve their business objectives by ensuring they get maximum value from BMC Software products and solutions. They act as trusted advisors, guiding customers through onboarding, adoption, and ongoing use of BMC technologies. Their responsibilities include facilitating best practices, providing training resources, and proactively addressing any issues or challenges to drive customer satisfaction and retention.

How does a BMC Success Manager collaborate with cross-functional teams to ensure client satisfaction?

A BMC Success Manager frequently works alongside sales, technical support, product management, and implementation teams to deliver a seamless client experience. This involves coordinating regular meetings to discuss client progress, addressing technical or adoption challenges, and relaying client feedback to product teams for continuous improvement. By acting as the primary point of contact, Success Managers ensure that all internal teams are aligned with the client’s goals, fostering stronger relationships and driving successful outcomes.

What are the key skills and qualifications needed to thrive as a BMC Success Manager, and why are they important?

To thrive as a BMC Success Manager, you need a solid understanding of IT service management, customer success methodologies, and expertise in BMC's suite of software solutions, often supported by relevant certifications like ITIL. Familiarity with BMC products such as Helix, Remedy, and associated cloud platforms is crucial, along with experience using CRM and customer engagement tools. Outstanding communication, problem-solving, and relationship-building skills help you proactively address client needs and drive product adoption. These skills ensure clients achieve their business goals with BMC solutions, fostering satisfaction, retention, and long-term partnership.

What are popular job titles related to Bmc Success Manager jobs?

For Bmc Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Bmc Success Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Sales Engineer - Mainframe

New York, NY • On-site, Remote

BMC Software, Inc.
Computer and Computer Peripheral Equipment and Software Wholesalers • 5 - 10K employees

Full-time

Posted 21 days ago


Job description

Basic Information
Job Name
Solution Engineer - USA
Country
United States
State
NA
Date Published
20-Aug-2026
Job ID
47433
Travel
You may occasionally be required to travel for business
Additional Locations
Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC
This role can be based remotely in United States
Looking for more details about our benefits? You can also learn all about them by clicking HERE
Description and Requirements
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage.
At BMC, we put customers first. Through our BMC First culture, we empower employees to innovate, collaborate, and help customers achieve meaningful business outcomes. We believe great ideas come from curious people who are passionate about solving complex challenges and creating value for customers. Every employee has the opportunity to make an impact, grow their career, and contribute to our customers' success.
The Sales Engineer is an independent technical sales professional responsible for supporting the assigned BMC mainframe product family. This role partners with sales teams and customers to uncover business and technical challenges, connect requirements to BMC capabilities, deliver credible demonstrations, and support proof-of-value activities that help customers achieve measurable business outcomes.
Ideal candidates combine hands-on mainframe technical credibility with curiosity, strong communication skills, and the desire to grow as a consultative sales professional. They should be comfortable learning BMC products, engaging technical and business stakeholders, and translating complex mainframe concepts into customer value.
Primary responsibilities for role:
• Lead customer discovery conversations to identify technical challenges, business objectives, and desired outcomes.
• Aligns customer pain points to required capabilities and BMC solutions.
• Deliver product demonstrations and technical presentations for standard customer opportunities.
• Support Proof of Value engagements and document success criteria.
• Partner with Account Managers and Customer Success teams to support renewals and growth opportunities.
• Share field feedback with Product Management and Marketing teams.
• Represent BMC at customer events, webinars, and industry conferences.
• Contributes to presentations and demonstration content used by the sales organization
• Builds trusted technical relationships with customer stakeholders associated with the assigned product family.
• Develop and apply BMC's value-selling methodologies, including Command of the Message, to connect customer challenges, required capabilities, and measurable business outcomes.
Requirements:
• You can embrace, live, and breathe our BMC values every day!
• 3-5 years of experience in a pre-sales capacity or a related technical role, with hands-on mainframe experience and the ability to learn consultative sales techniques.
• Proven ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible
• Technical familiarity or subject matter expertise in one or more z/OS solution areas, with enough depth to credibly discuss customer challenges, product fit, and implementation considerations.
• Demonstrate artistry with creating and delivering compelling presentations and demonstrations
• Practical experience with core mainframe tools and environments such as JCL, TSO/ISPF, SDSF, SMP/E, z/OS, and USS.
Preferred Skills (in one or more of these areas):
• CICS, Db2, IMS, MQ, VTAM/TCPIP
• Performance monitoring and automation
• Developer tooling (Debugging, Testing, SCM, Data Management)
• AI tooling (prompt engineering, MCP, agentic workflows)
Success Traits:
• Customer focused
• Strong analytical and problem-solving skills
• Excellent presentation and communication skills
• Ability to build trusted relationships
• Collaborative mindset
• Strong self-development and continuous learning orientation
• Ability to explain complex technical concepts in business terms.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $102,150 - $170,250