ZipRecruiter

Log In

1

Bmc Success Manager Jobs (NOW HIRING)

BMC Software, Inc.

Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success ... Manage the delivery of customer-facing requests, including RFPs, RFIs, due diligence questionnaires ...

New

BMC Software, Inc.

Account Manager- BFSI

Manhattan, NY · On-site

$120K - $180K/yr

Here is how, through this exciting role, you will contribute to BMC's and your own success: * Act ... Managers, Solution & Value Engineers, as well as a full ecosystem dedicated to BMC's main strategy ...

BMC Helix, Inc.

Here is how, through this exciting role, you will contribute to BMC's and your own success: * Act ... Managers, Solution & Value Engineers, as well as a full ecosystem dedicated to BMC's main strategy ...

Foxconn Assembly LLC

BMC Firmware Engineer

Houston, TX · On-site

As a BCM (Baseboard Management Controller) Engineer, you will play a pivotal role in the design ... success. Contribute to brainstorming, design reviews, and technical discussions to address key ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsBmc Success Manager Jobs

Bmc Success Manager information

What is a BMC Success Manager?

A BMC Success Manager is a professional who helps clients achieve their business objectives by ensuring they get maximum value from BMC Software products and solutions. They act as trusted advisors, guiding customers through onboarding, adoption, and ongoing use of BMC technologies. Their responsibilities include facilitating best practices, providing training resources, and proactively addressing any issues or challenges to drive customer satisfaction and retention.

How does a BMC Success Manager collaborate with cross-functional teams to ensure client satisfaction?

A BMC Success Manager frequently works alongside sales, technical support, product management, and implementation teams to deliver a seamless client experience. This involves coordinating regular meetings to discuss client progress, addressing technical or adoption challenges, and relaying client feedback to product teams for continuous improvement. By acting as the primary point of contact, Success Managers ensure that all internal teams are aligned with the client’s goals, fostering stronger relationships and driving successful outcomes.

What are the key skills and qualifications needed to thrive as a BMC Success Manager, and why are they important?

To thrive as a BMC Success Manager, you need a solid understanding of IT service management, customer success methodologies, and expertise in BMC's suite of software solutions, often supported by relevant certifications like ITIL. Familiarity with BMC products such as Helix, Remedy, and associated cloud platforms is crucial, along with experience using CRM and customer engagement tools. Outstanding communication, problem-solving, and relationship-building skills help you proactively address client needs and drive product adoption. These skills ensure clients achieve their business goals with BMC solutions, fostering satisfaction, retention, and long-term partnership.

What are popular job titles related to Bmc Success Manager jobs?

For Bmc Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Bmc Success Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Mainframe Customer Success Specialist - Remote

New York, NY • On-site, Remote

BMC Software, Inc.
Computer and Computer Peripheral Equipment and Software Wholesalers • 5 - 10K employees
Learn more about BMC Software, Inc.external

Full-time

Re-posted 8 days ago

Job description

Basic Information
Job Name
Sr Customer Success Specialist - USA
Country
United States
State
NA
Date Published
04-Jun-2026
Job ID
47058
Travel
up to 10%
Additional Locations
Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC
This role can be based remotely in United States
Looking for more details about our benefits? You can also learn all about them by clicking HERE
Description and Requirements
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage.
Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
Responsibilities:
  • Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
  • Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
  • Be responsible for driving customer adoption and success.
  • Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
  • Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
  • As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.

Requirements:
  • Excellent communication skills (verbal & written) in English, along with strong customer handling skills.
  • Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
  • Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
  • Prior experience in cross-functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
  • Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
  • Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
  • 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
  • Understanding of customer challenges in large mainframe environment and the ability to address them.
  • Good understanding of cloud technologies.
  • BS degree in Computer Science or related technical field OR equivalent experience.

Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $114,525 - $190,875

Apply