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Bmc Helix Jobs in Virginia (NOW HIRING)

Pwc

ServiceNow Deployment- Senior Associate

Richmond, VA · On-site

$77K - $202K/yr

ITIL 4 COBIT ISO 27001 ServiceNow Certification(s) BMC Helix Certification(s) Flexera Certification(s) Jira Service Management (JSM) Certification(s) from a leading cloud service provider (AWS, Azure ...

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow). * Use AI tools to collect, validate, and populate ticket fields. * Track requirements ...

Leidos

Change Ticket Coordinator

Norfolk, VA

$57K - $104K/yr

Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow). * Use AI tools to collect, validate, and populate ticket fields. * Track requirements ...

AAC Inc

Service Desk Technician (Tier 2)

Chantilly, VA · On-site

$80K/yr

BMC Helix (Remedy)) • Five (5) years of advanced-level experience with Windows, macOS, iOS, and Android operating systems. • Five (5) years of Active Directory user and account administration ...

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Bmc Helix information

What is BMC Helix?

BMC Helix is a suite of IT service management (ITSM) and operations management solutions offered by BMC Software. It leverages artificial intelligence and automation to streamline IT processes, improve service delivery, and enhance user experiences. BMC Helix provides cloud-native, SaaS-based tools for incident, problem, change, and asset management, among others, and is widely used by organizations to modernize their IT operations.

What are the key skills and qualifications needed to thrive as a BMC Helix administrator?

To thrive as a BMC Helix Administrator, you need expertise in IT service management (ITSM), strong problem-solving abilities, and a solid understanding of BMC Helix platform functionalities, often backed by relevant certifications such as BMC Certified Administrator. Familiarity with technical tools like BMC Helix ITSM suite, Remedy, and integration with other ITSM systems is typically required. Excellent communication, analytical thinking, and attention to detail are crucial soft skills for collaborating with stakeholders and ensuring system reliability. These competencies are vital for effective management, customization, and optimization of IT service processes within an organization.

What are some common challenges faced by BMC Helix administrators and how can they be addressed?

BMC Helix administrators often encounter challenges such as integrating Helix with existing IT infrastructure, managing frequent updates, and customizing workflows to fit organizational needs. Addressing these requires strong collaboration with IT and business teams, staying current with BMC documentation, and leveraging community forums for troubleshooting. Proactive communication and continuous learning are key to overcoming these hurdles and ensuring smooth service management operations.

What is the difference between Bmc Helix vs Bmc Remedy Developer?

AspectBmc HelixBmc Remedy Developer
Primary RoleIT Service Management Platform Administrator and ConfiguratorDevelops, customizes, and maintains Bmc Remedy ITSM applications
Required SkillsPlatform configuration, cloud integration, automationApplication development, scripting, workflow design
Work EnvironmentCloud-based and on-premises ITSM environmentsOn-premises Bmc Remedy environments
CertificationsBmc Helix certifications, ITILBmc Remedy certifications, ITIL

Both roles involve working with Bmc ITSM solutions and require ITIL knowledge. Bmc Helix focuses on cloud-native platform administration and automation, while Bmc Remedy Developers primarily develop and customize Remedy applications. Understanding both roles helps organizations optimize their IT service management strategies.

What are popular job titles related to Bmc Helix jobs in Virginia?

For Bmc Helix jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Bmc Helix jobs in Virginia look for?

The top searched job categories for Bmc Helix jobs in Virginia are:

What cities in Virginia are hiring for Bmc Helix jobs?

Cities in Virginia with the most Bmc Helix job openings:

Bmc Helix jobs near you
Infographic showing various Bmc Helix job openings in Virginia as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 84% In-person, 3% Hybrid, and 13% Remote job distribution.

Senior Customer Tech Support Specialist (Help Desk)

Astrion

Dahlgren, VA • On-site

$65K - $72K/yr

Full-time

Re-posted 8 days ago

Job description

Overview
Senior Customer Technical Support Specialist
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $65,000 to $72,500
Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
REQUIRED QUALIFICATIONS / SKILLS
  • Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
  • Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM, or ServiceNow
  • Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation

PREFERRED QUALIFICATIONS / SKILLS
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • CompTIA A+, Network+, MS-900, MD-102

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