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Blood Collection Staff Customer Service Jobs (NOW HIRING)

The Blood Connection

Donor Care Technician

Lexington, SC · On-site

$17/hr

... Blood Connection. * Must have excellent customer service skills and must be able to work varied ... Maintains effective working relationships with collection staff and management to assure that the ...

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Blood Collection Staff Customer Service information

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How much do blood collection staff customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for blood collection staff customer service in the United States is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.51 per hour, depending on experience, location, and employer.

What is a blood collection staff customer service representative?

Blood Collection Staff Customer Service roles involve interacting with donors and patients during the blood collection process. These staff members are responsible for greeting donors, answering questions, ensuring paperwork is completed, and providing information about the donation process. They also help maintain a comfortable and positive environment, address any concerns or anxieties donors may have, and ensure compliance with health and safety protocols. Their work is essential for creating a positive donor experience and supporting the smooth operation of blood collection services.

What are the key skills and qualifications needed to thrive as a blood collection staff customer service representative?

To thrive as Blood Collection Staff Customer Service, you need knowledge of phlebotomy techniques, blood draw procedures, and relevant health and safety protocols, often supported by a phlebotomy certification or healthcare background. Familiarity with blood collection equipment, donor management systems, and proper documentation tools is expected. Strong communication, empathy, and attention to detail help ensure a positive donor experience and accurate data recording. These skills are crucial for maintaining donor safety, ensuring efficient operations, and supporting a positive public image for blood collection services.

What is the difference between Blood Collection Staff Customer Service vs Phlebotomist?

AspectBlood Collection Staff Customer ServicePhlebotomist
CredentialsBasic training, certification often preferredCertified phlebotomy technician certification required
Work EnvironmentHospitals, clinics, blood drives, customer interactionHospitals, labs, clinics, direct blood draw duties
Employer & IndustryBlood banks, healthcare providers, mobile blood drivesHospitals, diagnostic labs, clinics
Search & ComparisonCustomer service, blood collection supportBlood draw, venipuncture, specimen collection

Blood Collection Staff Customer Service roles focus on assisting patients and managing blood collection processes, often with customer interaction. Phlebotomists are trained to perform blood draws and venipuncture procedures. While both roles involve blood collection, phlebotomists have specialized certification and perform the actual blood draws, whereas customer service staff support the process and ensure patient comfort.

What are some common challenges faced by blood collection staff customer service representatives when interacting with donors?

Blood Collection Staff Customer Service representatives often encounter challenges such as addressing donor anxiety, managing donor flow during busy periods, and handling unexpected medical reactions. Effective communication, empathy, and the ability to remain calm under pressure are crucial when guiding donors through the process and responding to their concerns. Additionally, teamwork is essential, as staff must coordinate closely with phlebotomists and medical personnel to ensure safety and a positive donor experience.

What cities are hiring for Blood Collection Staff Customer Service jobs?

Cities with the most Blood Collection Staff Customer Service job openings:

What states have the most Blood Collection Staff Customer Service jobs?

States with the most job openings for Blood Collection Staff Customer Service jobs include:

What job categories do people searching Blood Collection Staff Customer Service jobs look for?

The top searched job categories for Blood Collection Staff Customer Service jobs are:

Blood Collection Staff Customer Service jobs near you

Blood Collection Specialist, Associate

bloodworks

Beaverton, OR

$24.45 - $26.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Starting Pay $24.45-$26.15 DOE
Join Bloodworks and help save lives every day!   Are you committed to providing excellent Customer Service and have a strong attention to detail? Our Associate Blood Collection Specialist role may be the right opportunity for you. This incumbent will perform whole-blood procedures on blood donors with an uncompromising commitment to quality standards, blood supply safety, and the donor experience. This position provides 8 weeks of on-the-job paid training. The Associate Blood Collection Specialist position has career advancement opportunities to Blood Collection Specialist I, II, III, and IV levels.

Principal responsibilities include, but are not limited to:

  • Screen and take vital signs of potential donors/patients and evaluate their eligibility following Bloodworks' policies/procedures
  • Answer donor questions to ensure they are giving informed consent to donation and blood testing
  • Perform donor identification, properly label blood components for venipunctures for whole blood, and test tubes
  • Perform whole blood collection procedures on donors
  • Monitor/care for donors with adverse reactions to the donation process
  • Seal blood units and prepare blood component shipment
  • Follow universal precautions and biohazard safety standards for handling blood
  • Properly document and perform quality controls to uphold Bloodworks and FDA standards to maintain the safety of the blood supply
  • Interact with team members and donors knowledgeably and professionally. 

Position Requirements include:

  • High School education or GED equivalent required
  • One year of strong customer service work experience
  • Previous healthcare and blood banking experience is a plus
  • Additional healthcare-related certifications are desirable
  • Possess and maintain a valid State Driver's License in the State of residence with an acceptable driving record for at least 2.5 years.
  • Ability to stand for prolonged periods, bend and reach to perform repetitive motions, lift and carry up to 60 pounds
  • Work flexible shifts with the ability to travel to various work locations within a 50-mile radius.
  • Ability to fulfill Washington State Health Care Assistant Certification (category A at a minimum) requirements.
  • Ability to attend an 8-week training program
  • Excellent verbal and written communication skills
  • Ability to follow SOP and have a strong attention to detail. Proficiency with Microsoft Office programs: Word, Excel, Outlook
  • Bloodworks is a community-supported nonprofit organization; as such, incumbents can expect to work with volunteers from time to time.

Benefits and Perks:

Employees regularly scheduled for 24+ hours per week are covered by medical, dental, vision, and life insurance, with family coverage also available. Also able to participate in retirement plans (401a & 401b), consolidated paid leave program (4.8 – 6.8 weeks of time off accrued per year, based on length of service), subsidized transit program, and educational reimbursement. Candidates hired from outside of our service area may be eligible for a relocation assistance bonus*

 *Conditions apply 

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