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How much do blood collection staff customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for blood collection staff customer service in the United States is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.51 per hour, depending on experience, location, and employer.

What are Blood Collection Staff Customer Service roles?

Blood Collection Staff Customer Service roles involve interacting with donors and patients during the blood collection process. These staff members are responsible for greeting donors, answering questions, ensuring paperwork is completed, and providing information about the donation process. They also help maintain a comfortable and positive environment, address any concerns or anxieties donors may have, and ensure compliance with health and safety protocols. Their work is essential for creating a positive donor experience and supporting the smooth operation of blood collection services.

Is it hard to get hired as a phlebotomist?

Getting hired as a blood collection staff member or phlebotomist typically requires completing a phlebotomy training program and obtaining certification, which can vary in difficulty depending on the individual's background and the employer's requirements. Strong communication skills, attention to detail, and the ability to work in a healthcare environment are important for success in the role.

Who gets paid more, CNA or phlebotomy?

Certified Nursing Assistants (CNAs) generally have higher average salaries than phlebotomy technicians. CNAs often require more extensive training and may work in broader healthcare settings, which can contribute to higher pay. However, salaries vary based on location, experience, and employer.

What are the key skills and qualifications needed to thrive as Blood Collection Staff Customer Service, and why are they important?

To thrive as Blood Collection Staff Customer Service, you need knowledge of phlebotomy techniques, blood draw procedures, and relevant health and safety protocols, often supported by a phlebotomy certification or healthcare background. Familiarity with blood collection equipment, donor management systems, and proper documentation tools is expected. Strong communication, empathy, and attention to detail help ensure a positive donor experience and accurate data recording. These skills are crucial for maintaining donor safety, ensuring efficient operations, and supporting a positive public image for blood collection services.

What does a blood collection staff do?

A blood collection staff member is responsible for drawing blood from patients or donors, ensuring proper identification and safety procedures. They prepare the collection site, use sterile equipment, and follow protocols to ensure accurate and safe sample collection, often working in healthcare or laboratory settings. Certification in phlebotomy may be required.

What is the difference between Blood Collection Staff Customer Service vs Phlebotomist?

AspectBlood Collection Staff Customer ServicePhlebotomist
CredentialsBasic training, certification often preferredCertified phlebotomy technician certification required
Work EnvironmentHospitals, clinics, blood drives, customer interactionHospitals, labs, clinics, direct blood draw duties
Employer & IndustryBlood banks, healthcare providers, mobile blood drivesHospitals, diagnostic labs, clinics
Search & ComparisonCustomer service, blood collection supportBlood draw, venipuncture, specimen collection

Blood Collection Staff Customer Service roles focus on assisting patients and managing blood collection processes, often with customer interaction. Phlebotomists are trained to perform blood draws and venipuncture procedures. While both roles involve blood collection, phlebotomists have specialized certification and perform the actual blood draws, whereas customer service staff support the process and ensure patient comfort.

What are some common challenges faced by Blood Collection Staff Customer Service representatives when interacting with donors?

Blood Collection Staff Customer Service representatives often encounter challenges such as addressing donor anxiety, managing donor flow during busy periods, and handling unexpected medical reactions. Effective communication, empathy, and the ability to remain calm under pressure are crucial when guiding donors through the process and responding to their concerns. Additionally, teamwork is essential, as staff must coordinate closely with phlebotomists and medical personnel to ensure safety and a positive donor experience.

What is the highest paid phlebotomist job?

The highest paid phlebotomist roles typically involve supervisory or specialized positions, such as lead phlebotomist or those working in private clinics, hospitals, or with advanced certifications. Salaries can reach higher levels with experience, additional skills, and certifications like CPT (Certified Phlebotomy Technician) or specialized training in areas like pediatric or forensic phlebotomy.
What cities are hiring for Blood Collection Staff Customer Service jobs? Cities with the most Blood Collection Staff Customer Service job openings:
What states have the most Blood Collection Staff Customer Service jobs? States with the most job openings for Blood Collection Staff Customer Service jobs include:
What job categories do people searching Blood Collection Staff Customer Service jobs look for? The top searched job categories for Blood Collection Staff Customer Service jobs are:
Blood Collection Staff Customer Service jobs near you

Blood Collection Staff - Customer Service

American Red Cross

Chicago, IL • On-site

$22.19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

American Red Cross rating

6.3

Company rating: 6.3 out of 10

Based on 280 frontline employees who took The Breakroom Quiz

466th of 690 rated non-profit organizations

Job description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description:
We provide Paid-Training - no prior medical experience required!
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW (Job Overview):
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
  • Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.
  • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
  • Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
  • May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule:
  • Variable schedule rotating every other week Monday-Friday & Sunday-Thursday
  • Two consecutive days off either Friday & Saturday or Saturday & Sunday
  • To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and some holidays. Schedule is provided 2-3 week in advance
  • Schedule is provided 2-3 week in advance

Pay Information:
  • Starting rate $22.19/hour

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
  • High school diploma or equivalent required
  • Customer service experience and effective verbal communication skills are required
  • A current, valid driver's license with good driving record is required.
  • DOT certification is required. You must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration. This will be obtained during the pre-employment process and is not required to apply
  • Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
  • At the American Red Cross, we conduct many mobile blood drives at businesses, schools, and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
  • Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
  • Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
  • Prior leadership experience

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
  • Medical, Dental, Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO: Starting at 15 days a year; based on FLSA status and tenure
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to
make your career a force for good!
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights

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