ZipRecruiter

Log In

1

Blackboard Customer Service Jobs (NOW HIRING)

Mainstreet Ventures

Server

Ann Arbor, MI

Coupled with the weekly changing "Blackboard Specials", it's certain that you will find something ... customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and ...

Casey's Tavern

Server

Ann Arbor, MI

Coupled with the weekly changing "Blackboard Specials", it's certain that you will find something ... customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and ...

previous page

Showing results 41-60

All JobsBusiness JobsBlackboard Customer Service Jobs

Blackboard Customer Service information

See salary details

$10

$20

$31

How much do blackboard customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for blackboard customer service in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What is a Blackboard Customer Service representative?

Blackboard Customer Service representatives are professionals who assist users with issues related to Blackboard, a popular learning management system used by schools and universities. They help students, instructors, and administrators with account access, troubleshooting technical problems, navigating course materials, and understanding platform features. These representatives may provide support via phone, email, or chat, ensuring users have a smooth experience with the software. Their goal is to resolve issues efficiently and improve user satisfaction with the Blackboard platform.

What are the key skills and qualifications needed to thrive as a Blackboard Customer Service representative?

To thrive as a Blackboard Customer Service representative, you need a solid understanding of the Blackboard Learning Management System, customer support experience, and often at least a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and knowledge of troubleshooting tools specific to Blackboard are commonly required. Strong communication skills, patience, and problem-solving abilities help you deliver clear guidance and positive user experiences. These skills are crucial for efficiently resolving technical issues and ensuring user satisfaction in educational environments.

What are some typical challenges Blackboard Customer Service representatives face, and how can they navigate them effectively?

Blackboard Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, guiding users with varying levels of digital literacy, and managing multiple inquiries during peak times like the start of semesters. To navigate these, it's important to develop strong problem-solving skills, maintain patience and clear communication, and use available resources such as knowledge bases and escalation protocols. Building familiarity with the Blackboard platform and collaborating closely with technical support teams can also help resolve issues efficiently and enhance the user experience.

What is the difference between Blackboard Customer Service vs Blackboard Support Specialist?

AspectBlackboard Customer ServiceBlackboard Support Specialist
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications may vary
Work EnvironmentCall centers, online support, help desksTechnical support teams, online platforms, client sites
Employer & Industry UsageEducational technology companies, universitiesEducational institutions, tech support firms
Common Search & ComparisonCustomer service roles, client supportTechnical support, troubleshooting roles

Blackboard Customer Service primarily focuses on assisting users with general inquiries and account issues, emphasizing communication and customer satisfaction. In contrast, Blackboard Support Specialists handle technical troubleshooting, system issues, and software problems, requiring more technical expertise. Both roles are essential in the educational technology industry but differ in their focus and skill requirements.

What states have the most Blackboard Customer Service jobs?

States with the most job openings for Blackboard Customer Service jobs include:

Blackboard Customer Service jobs near you
Infographic showing various Blackboard Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Systems Specialist

High Point University

High Point, NC • On-site

Full-time

Re-posted 14 days ago

High Point University rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

438th of 620 rated colleges and universities

Job description

High Point University is seeking a Systems Specialist of Information Technology. This position is responsible for the administration, configuration, maintenance, and optimization of enterprise level applications that support critical university operations and instructional services. The Specialist will be required to support or implement multiple applications and data integrations while maintaining a highly available environment and conforming to established change management protocol. Documenting known issues, solutions, configuration items, data integrations, and system information will also be required. The System Specialist will work within the Enterprise Application Services Team and is charged with actively supporting each team member and their initiatives.
QUALIFICATIONS:

Education

  • Bachelor's Degree in Information Technology or related field or equivalent combination of education and experience.

Experience

  • 2-5 years of progressive experience supporting enterprise level applications and services (ex. ERP, HRM, LMS, CMS, etc.)

  • 1-3 years' experience with Database, Web, or Application programming

  • Experience with one or more computer languages (C#, PHP, SQL, SSIS, etc.)

  • Experience with Colleague, Blackboard Learn, Blackboard Transact highly desirable

  • Experience creating ETL packages and XML transforms

Knowledge, Skills and Abilities

  • Strong analytical and problem-solving skills

  • Ability to work creatively in a problem-solving environment

  • Excellent verbal and written communication; technical writing

ESSENTIAL FUNCTIONS:

  • Systems Administration/Support

  • Serves as Primary System Administrator for university Student Self-Service and Business Intelligence (Reporting) systems.

  • Serves as Secondary System Administrator for university ERP and Portal.

  • Analyzes system logs to detect/prevent performance issues.

  • Performs annual audits of system access.

  • Provides level 2 technical support for enterprise systems.

  • Monitors, tracks, schedules, and performs system upgrades/patches in accordance with OIT Change Management Process.

  • Manages and monitors SQL Server and MySQL database backups.

  • Performs quarterly SQL Server and MySQL database backup restore tests.

  • Documents all system configurations and data integrations using defined standards within 3 business days of approved changes.

  • Develops and maintains data flow diagrams and system inventories.

Development

  • Designs, develops, tests, and implements well-formed, sustainable, and documented code structures that support defined business requirements.

  • Designs, develops, tests, and deploys system data integrations to automate manual/repetitive processes in accordance with EAS team and OIT department standards.

Consultancy/Customer Service

  • Works with users and OIT teams in problem analysis, solution identification, implementation, and delivery activities.

  • Works closely with OIT teams and end users to understand project requirements and recommend sustainable solutions that meet defined business and academic needs.

  • Serves as technical contact for ERP and CRM data systems and enterprise applications.

  • Responds to assigned user support requests within 1 business day.

  • Diagnoses and resolves at least 90% of assigned Help Desk tickets within 3 business days.

  • Achieves and maintains a 99.9% user satisfaction rating on follow-up surveys.

Information Processing & Decision Making

  • Prioritizes allocation of time and resources in accordance with defined priorities as communicated by Manager.

  • Actively look to maximize existing university investments and leverage existing systems to solve identified business problems.

  • Actively look to eliminate repetitive manual processes.

  • Identifies potential impacts of new systems/processes or changes to existing systems/processes and guide implementation to ensure operational reliability.

  • Coordinates with other OIT staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions.

Communication

  • Interprets meaning and importance of information. Determine appropriate need and method for keeping team members, users, stakeholders, and management informed.

  • Utilizes plain language in all verbal and written communication.

  • Keep systems, process, testing, and training documentation updated using defined standards within 3 business days of approved changes.

  • Documents systems and processes in accordance with defined standards.

  • Be engaged and participates in individual discussions, project and team meetings.

Planning and Organizing

  • Works with OIT Management and teams to establish appropriate project timelines to deliver sustainable solutions within approved time and budget parameters.

  • Independently manages assigned tasks and project components.

  • Demonstrates attention to detail in all phases of the system lifecycle and application management.

Problem Solving

  • Establishes working partnerships with business units and OIT teams to coordinate problem resolution for operational issues and analyze root cause issues to address underlying system/process problems.

  • Works with the OIT User Support Services team to identify common issues and develops appropriate documentation, training, and/or tip sheets for campus users.

  • Coordinates with users, OIT teams, and vendors to resolve system and/or operational issues.

For more information about this position, please contact Jonathan Luther, Director for Data Center Services at jluther@highpoint.edu.

What High Point University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply