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Blackboard Customer Service Jobs (NOW HIRING)

Nsu

Director of Testing Services

Campus, IL · On-site

Expertise with word processing, spreadsheets, and databases, Blackboard, SPSS, or other statistical ... Customer service and public speaking experience. Managerial, team building and training skills.

Casey's Tavern

Bartender

Ann Arbor, MI

Coupled with the weekly changing "Blackboard Specials", it's certain that you will find something ... service and bar customers in which you will be expected to provide great customer service in ...

Mainstreet Ventures

Bartender

Ann Arbor, MI · On-site

Coupled with the weekly changing "Blackboard Specials", it's certain that you will find something ... service and bar customers in which you will be expected to provide great customer service in ...

Mainstreet Ventures

Bartender

Ann Arbor, MI

Coupled with the weekly changing "Blackboard Specials", it's certain that you will find something ... service and bar customers in which you will be expected to provide great customer service in ...

Mainstreet Ventures

Server

Ann Arbor, MI · On-site

Coupled with the weekly changing "Blackboard Specials", it's certain that you will find something ... customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and ...

Casey's Tavern

Server

Ann Arbor, MI

Coupled with the weekly changing "Blackboard Specials", it's certain that you will find something ... customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and ...

Mainstreet Ventures

Server

Ann Arbor, MI

Coupled with the weekly changing "Blackboard Specials", it's certain that you will find something ... customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and ...

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Blackboard Customer Service information

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How much do blackboard customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for blackboard customer service in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What is a Blackboard Customer Service representative?

Blackboard Customer Service representatives are professionals who assist users with issues related to Blackboard, a popular learning management system used by schools and universities. They help students, instructors, and administrators with account access, troubleshooting technical problems, navigating course materials, and understanding platform features. These representatives may provide support via phone, email, or chat, ensuring users have a smooth experience with the software. Their goal is to resolve issues efficiently and improve user satisfaction with the Blackboard platform.

What are the key skills and qualifications needed to thrive as a Blackboard Customer Service representative?

To thrive as a Blackboard Customer Service representative, you need a solid understanding of the Blackboard Learning Management System, customer support experience, and often at least a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and knowledge of troubleshooting tools specific to Blackboard are commonly required. Strong communication skills, patience, and problem-solving abilities help you deliver clear guidance and positive user experiences. These skills are crucial for efficiently resolving technical issues and ensuring user satisfaction in educational environments.

What are some typical challenges Blackboard Customer Service representatives face, and how can they navigate them effectively?

Blackboard Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, guiding users with varying levels of digital literacy, and managing multiple inquiries during peak times like the start of semesters. To navigate these, it's important to develop strong problem-solving skills, maintain patience and clear communication, and use available resources such as knowledge bases and escalation protocols. Building familiarity with the Blackboard platform and collaborating closely with technical support teams can also help resolve issues efficiently and enhance the user experience.

What is the difference between Blackboard Customer Service vs Blackboard Support Specialist?

AspectBlackboard Customer ServiceBlackboard Support Specialist
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications may vary
Work EnvironmentCall centers, online support, help desksTechnical support teams, online platforms, client sites
Employer & Industry UsageEducational technology companies, universitiesEducational institutions, tech support firms
Common Search & ComparisonCustomer service roles, client supportTechnical support, troubleshooting roles

Blackboard Customer Service primarily focuses on assisting users with general inquiries and account issues, emphasizing communication and customer satisfaction. In contrast, Blackboard Support Specialists handle technical troubleshooting, system issues, and software problems, requiring more technical expertise. Both roles are essential in the educational technology industry but differ in their focus and skill requirements.

What states have the most Blackboard Customer Service jobs?

States with the most job openings for Blackboard Customer Service jobs include:

Blackboard Customer Service jobs near you
Infographic showing various Blackboard Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Work Study-IT Support Gainesville Campus

North Central Texas College

Gainesville, TX • On-site

$16/hr

Part-time

Re-posted 7 days ago

Job description

Posting Details
Posting Details (Default Section)
Posting Number
9002108
Title
Work Study-IT Support Gainesville Campus
Position Type
Work Study
Department
Work Study
Job Summary
Various work study position on the Corinth or Gainesville Campus
* Work-study general duties involve entry-level tasks like answering phones, filing, data entry, copying, and customer service, providing students with work experience while earning money, with specific duties varying by department (e.g., tutoring, lab support, event help) but always requiring professionalism, punctuality, and adherence to workplace policies.
* Students track and report hours accurately, follow supervisor instructions, and maintain appropriate conduct. May perform other duties as assigned.
* This is a part time position, with a maximum of 19 hours per week. Hours may be flexible during workweek of Monday - Thursday 8:00 am - 5:00 pm and Friday, 8 am - to Noon based on department need.
* Pay: $16.00 an hour
*Applicants must have applied for financial aid and have financial need, including enrollment at NCTC.
Required Education
High School Diploma or GED
Required Skills & Abilities
Requires use of office equipment such as computers, telephones, printers, copiers, fax machines, and scanners.
Office environment that requires working at a computer, typing, sitting, standing, and walking for long periods of time. Frequent bending, stooping, and stretching. Requires hand-eye coordination, manual dexterity, distinguishing letters and symbols, corrected vision and hearing within normal range, mathematical ability, speaking and writing proficiently in the English language, working under occasionally stressful conditions.
Preferred Skills & Abilities
Required Experience
Previous experience as a student using a Learning Management System (Canvas, Blackboard, Moodle etc.) to navigate coursework, access materials, follow instructions, and submit assignments on time.
Preferred Experience
Must be people oriented and able to multitask. Can identify issues, gather relevant information, and follow instructions to reach a solution.
Familiarity with basic office software such as email, word processing, and spreadsheets.
Posting Date
06/16/2026
Closing Date
Special Instructions to Applicants
Applicants must have applied for financial aid and have financial need, including enrollment at NCTC.
Location
Gainesville

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