Blackboard Customer Service Jobs (NOW HIRING)

Description

Looking for a Blackboard Application Support Specialist on a 3 month contract. The consultant will provide temporary operational support for the Educational Technology (EdTech) team by monitoring, resolving or escalating educator and staff requests and following guidance to update accounts and content in learning technology systems.

Primary responsibilities include:

• Responding to and triaging requests submitted by end users through the EdTech support email inbox.

• Providing operational support and troubleshooting for Blackboard Learning Management System (LMS), Portfolio, and Echo360 video hosting.

• Assisting with account and course/organization creation and administration in Blackboard and other learning systems

• Updating and developing user-facing documentation, user guides, and help desk knowledge base resources.

• Providing basic faculty support and educational technology guidance, escalating complex instructional design or support requests.

• Submitting help desk tickets and communicating with vendors (e.g. Blackboard) for issues. Coordinating with other technical staff as needed.

Critical Responsibilities

• Blackboard, Portfolio, and Echo360 operational support and troubleshooting.

• EdTech inbox coverage.

• Faculty/coordinator/Teaching Assistants support for educational technology systems.

• Blackboard course setup and administration under guidance from EdTech team.

• Documentation updates for immediate needs only to support faculty and staff

Skills

Application support, Troubleshooting, Blackboard, Blackboard Portfolio

Top Skills Details

Application support,Troubleshooting,Blackboard

Additional Skills & Qualifications

Candidate must be local to the NYC metro area and be onsite 3x week. Office is located at 1468 Madison Ave, New York, NY.

Candidate must be a strong go-getter, be able to figure things out on their own, and have prior Blackboard support experience. Should be able to provide clear and concise instructions to users when guiding them how to use the platform or troubleshoot issues.

Experience Level

Intermediate Level

This is a Contract position based out of New York, NY.

The pay range for this position is $35.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in New York,NY.

This position is anticipated to close on Aug 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.