Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Reviews data analysis to identify issues, reports findings, and provides preliminary ... Work Flexibility This role is eligible for full time remote work.
Reviews data analysis to identify issues, reports findings, and provides preliminary ... Work Flexibility This role is eligible for full time remote work.
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related ...
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Strong analytical and problem-solving skills (trend identification, data interpretation ...
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Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Strong analytical and problem-solving skills (trend identification, data interpretation ...
Fort George G Meade, MD · On-site +1
$77K - $176K/yr
Remote Work: No Job Number: R0234832 Location: Fort Meade,MD,US Share job via: Share Data Scientist ... On our team, you'll use your analytical skills and data science knowledge to create real-world ...
Fort George G Meade, MD · On-site +1
$77K - $176K/yr
Remote Work: No Job Number: R0234832 Location: Fort Meade,MD,US Share job via: Share Data Scientist ... On our team, you'll use your analytical skills and data science knowledge to create real-world ...
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Strong analytical and problem-solving skills (trend identification, data interpretation ...
Quick apply
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Strong analytical and problem-solving skills (trend identification, data interpretation ...
Enrollment & EDI Business Systems Analyst ( 834 EDI Required ) Work Model: 100% Remote Pay Rate ... Perform data analysis/reconciliation to ensure enrollment changes are accurate and complete
Posted today
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Enrollment & EDI Business Systems Analyst ( 834 EDI Required ) Work Model: 100% Remote Pay Rate ... Perform data analysis/reconciliation to ensure enrollment changes are accurate and complete
Posted today
Baltimore, MD · On-site +1
$75K - $100K/yr
Proficiency with SQL and analyzing large datasets. * Proven experience defining, motivating, and ... REMOTE #HYBRID Relocation * No relocation provided Base Compensation $75,000.00-$100,000.00 USD ...
Baltimore, MD · On-site +1
$75K - $100K/yr
Proficiency with SQL and analyzing large datasets. * Proven experience defining, motivating, and ... REMOTE #HYBRID Relocation * No relocation provided Base Compensation $75,000.00-$100,000.00 USD ...
Baltimore, MD · On-site +1
$75K - $100K/yr
Proficiency with SQL and analyzing large datasets. * Proven experience defining, motivating, and ... REMOTE #HYBRID Relocation * No relocation provided Base Compensation $75,000.00-$100,000.00 USD ...
Baltimore, MD · On-site +1
$75K - $100K/yr
Proficiency with SQL and analyzing large datasets. * Proven experience defining, motivating, and ... REMOTE #HYBRID Relocation * No relocation provided Base Compensation $75,000.00-$100,000.00 USD ...
About the Data Technician position We are looking for a talented Data Technician to join our team ... Strong analytical skills and ability to work under pressure * Must be able to pass a full ...
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About the Data Technician position We are looking for a talented Data Technician to join our team ... Strong analytical skills and ability to work under pressure * Must be able to pass a full ...
Fort George G Meade, MD · On-site +1
$99K - $225K/yr
Remote Work: No Job Number: R0238629 Location: Fort Meade,MD,US Share job via: Share Data Scientist ... On our team, you'll use your analytical skills and data science knowledge to create real-world ...
Fort George G Meade, MD · On-site +1
$99K - $225K/yr
Remote Work: No Job Number: R0238629 Location: Fort Meade,MD,US Share job via: Share Data Scientist ... On our team, you'll use your analytical skills and data science knowledge to create real-world ...
Data sources include retailer proprietary data, syndicated data, and internal sales, plus ... This is a remote position, open to candidates residing in a U.S. state where Pompeian is currently ...
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Data sources include retailer proprietary data, syndicated data, and internal sales, plus ... This is a remote position, open to candidates residing in a U.S. state where Pompeian is currently ...
$33.8K - $43K
4% of jobs
$43K - $52.2K
7% of jobs
$52.2K - $61.4K
13% of jobs
$62K is the 25th percentile. Wages below this are outliers.
$61.4K - $70.6K
18% of jobs
The median wage is $74.9K / yr.
$70.6K - $79.9K
16% of jobs
$79.9K - $89.1K
13% of jobs
$92.5K is the 75th percentile. Wages above this are outliers.
$89.1K - $98.3K
9% of jobs
$98.3K - $107.5K
5% of jobs
$107.5K - $116.7K
9% of jobs
$116.7K - $125.9K
3% of jobs
$125.9K - $135.1K
2% of jobs
$33.8K
$82.1K
$135.1K

Contractor
Medical, Dental, Vision, Life, Retirement
Re-posted 18 days ago
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE
Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H
JOB OVERVIEW
In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.
WHAT YOU’LL DO
Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
Monitor and report schedule adherence.
Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.
REQUIRED QUALIFICATIONS
Bachelor’s degree, OR equivalent experience
3+ years of experience in service center operations or scheduling/forecasting within a call center environment
Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)
NICE TO HAVE
Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
Experience supporting skills-based routing environments and multi-skill scheduling
Strong experience with adherence monitoring and shrinkage planning
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M- #LI-
Ref: #851-Rockville-S1