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Billing System Support Specialist Jobs (NOW HIRING)

R.E. Mason

System Support Specialist

Charlotte, NC · On-site

Employee Assistance Program (EAP) General Description This position is a System Support Specialist supporting internal customers. This role is part of a small team and is expected to work hands-on to ...

NEOGOV

System Support Specialist

Midland, TX · On-site

NEOGOV is seeking a System Support Specialist responsible for providing technical support for personal computing infrastructure, networking components, and specialized security and audio/visual ...

Nidec Corporation

System Support Specialist

Houma, LA · On-site

The System Support Specialist role is to support and maintain the stable operation of the LSA computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing ...

Muf

System Support Specialist

Dallas, TX · On-site

Description MUFG is seeking a System Support Staff member with a strong accounting and/or financial background to join our team. This growth oriented position will have the primary responsibility of ...

Midland County

System Support Specialist

Midland, TX · On-site

$62K/yr

The position also assists in the support of security hardware and software systems, including physical security, surveillance cameras, and access control systems. Furthermore, this role supports ...

News Corporation

System Support Specialist

Lagrange, GA · On-site

About the Role You will operate with minimal supervision, supporting the maintenance and operation of electronic and electromechanical systems that are crucial for producing our publications across ...

Dow Jones

System Support Specialist

Lagrange, IN

About the Role You will operate with minimal supervision, supporting the maintenance and operation of electronic and electromechanical systems that are crucial for producing our publications across ...

Midland County, TX

System Support Specialist

Midland, TX · On-site

$62K/yr

The position also assists in the support of security hardware and software systems, including physical security, surveillance cameras, and access control systems. Furthermore, this role supports ...

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How much do billing system support specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for billing system support specialist in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What does a billing system support specialist do?

A Billing System Support Specialist is responsible for maintaining and troubleshooting billing software used by a company to process invoices, payments, and customer account information. They provide technical support to users, resolve system errors, and ensure data accuracy within billing systems. Additionally, they may help implement software updates, generate reports, and train staff on proper system usage. Their goal is to ensure smooth billing operations and timely resolution of any technical issues related to billing processes.

What are the key skills and qualifications needed to thrive as a billing system support specialist?

To thrive as a Billing System Support Specialist, you need a solid understanding of billing processes, finance or accounting principles, and experience with billing software, often supported by a relevant degree or certification. Familiarity with ERP systems, ticketing software, and data analysis tools such as SQL is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help set top performers apart in this role. These qualifications ensure accurate billing operations, timely issue resolution, and high-quality support for both internal teams and clients.

How does a billing system support specialist typically collaborate with other departments to resolve complex billing issues?

Billing System Support Specialists frequently work with teams such as Finance, IT, and Customer Service to troubleshoot and resolve billing discrepancies or technical issues. They act as a bridge between technical system functionalities and business requirements, ensuring accurate billing data. Effective communication and problem-solving skills are essential, as specialists often need to coordinate cross-functional meetings, document issues, and track resolutions. This collaborative environment helps ensure that billing processes run smoothly and customer concerns are addressed promptly.

What cities are hiring for Billing System Support Specialist jobs?

Cities with the most Billing System Support Specialist job openings:

What states have the most Billing System Support Specialist jobs?

States with the most job openings for Billing System Support Specialist jobs include:

What are popular job titles related to Billing System Support Specialist jobs?

For Billing System Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Billing System Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,241 per year, or $22.7 per hour.

System Support Specialist

Charlotte, NC • On-site

R.E. Mason
Software Development • 201 - 500 employees
Learn more about R.E. Masonexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers' and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.
R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.
What R.E. Mason Offers Associates:
R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:
  • Participation in the Employee Stock Ownership Program (ESOP)
  • Retirement plan, including a Safe Harbor contribution
  • Medical / Dental / Vision Insurance
  • Employer paid Life Insurance and Long-Term Disability Insurance
  • Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
  • Paid Parental Leave
  • Paid company holidays
  • Career Development Program
  • Retirement and Financial Wellness program
  • Employee Assistance Program (EAP)

General Description
This position is a System Support Specialist supporting internal customers. This role is part of a small team and is expected to work hands-on to solve problems and execute small projects as well as assisting others on the team, especially less experienced staff.
The successful candidate would be a highly communicative, detail oriented, career minded individual, with the ability to multitask. Must be customer service oriented with a positive attitude, always willing to tackle any task and go the extra mile. This role includes troubleshooting hardware and software, assisting users with day-to-day software and computer functions, and setting up new systems.
Specific Responsibilities
  • Serve as the first point of contact for customers seeking IT assistance
  • Resolve helpdesk tickets, escalating to others as needed
  • Setup and deploy end-user systems according to our checklist standards
  • Support and maintain laptops, workstations, and printers
  • Troubleshooting and assisting users with Microsoft Office and other end-user software tools
  • Document findings and solutions
  • Train computer users
  • Work on small projects as assigned
  • Manage inventories of laptops and peripherals
  • Support AV systems in conference rooms
  • Assist end users with phone system issues

Required Competencies
  • Excellent communication and customer service skills
  • Tech savvy with strong problem-solving skills
  • Ability to diagnose and resolve basic technical issues
  • Ability to follow detailed instructions
  • Time management skills
  • Teamwork
  • This is a fulltime onsite role.

Required Education and Experience
  • 2+ Years of hands-on experience in a help desk role using a ticketing system
  • Experience troubleshooting PC issues
  • Experience with Windows 10/11
  • Ability to troubleshoot Microsoft 365
  • Experience assisting end-users with IT challenges
  • Understanding of basic cyber security principles

Preferred Experience/Competencies
  • Associates Degree or equivalent experience
  • CompTIA A+ Certification helpful but not required
  • Basic understanding of networking protocols and network troubleshooting techniques
  • Experience using a ticketing system and a knowledgebase

Physical Requirements
  • Standing
  • Walking
  • Sitting
  • Kneeling
  • Reaching Overhead
  • Climbing
  • Pushing and Pulling
  • Lifting - 50 pounds
  • Using a Computer
  • Using a Telephone
  • Driving

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason's Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.
This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.

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