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Bilingual Support Analyst Jobs (NOW HIRING)

Print4Pay Hotel

NY · On-site

$60 - $80/hr

DocuWare Corporation - Bilingual Software Support Analyst Location: New Windsor, NY DocuWare Corporation is seeking an experienced Bilingual Software Support Analyst to join our team. This position ...

CACI

Litigation Support Analyst

Washington, DC

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum ... Bi-lingual preferred - What You Can Expect: A culture of integrity. At CACI, we place character and ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum ... Bi-lingual preferred - What You Can Expect: A culture of integrity. At CACI, we place character and ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum ... Bi-lingual preferred - What You Can Expect: A culture of integrity. At CACI, we place character and ...

PIH Health

Desktop Support Analyst - Senior

Whittier, CA · On-site

$33.35 - $56.95/hr

The Desktop support analyst - Senior role is the first point of contact for internal customers ... Bilingual skills preferred. Required Experience 7 years to 10 years of experience in a desktop ...

ASCENSUS

Growth Support Analyst

Analytical Agility Core Responsibilities: * Responsible for accurate and timely completion of day ... Bilingual in English and Spanish * Financial Industry experience Be aware of employment fraud. All ...

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

Bilingual-English/Spanish - Required. * Trilingual-English/Spanish/French - Preferred. -The shift ... Provide elevated support for inquiries through inbound/outbound telephone calls, e-mail from ...

Maxima Consulting

IT Support Analyst

Manhattan, NY · On-site

$60 - $80/hr

The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly ... Ability to read, write, and communicate effectively in English (Bilingual Spanish/English preferred)

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Bilingual Support Analyst information

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How much do bilingual support analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for bilingual support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Bilingual Support Analyst vs Customer Support Specialist?

AspectBilingual Support AnalystCustomer Support Specialist
Required CredentialsTypically requires bilingual certification or language proficiency, relevant technical knowledgeUsually requires customer service experience, sometimes language skills but less formal certification
Work EnvironmentCall centers, technical support teams, IT departmentsCustomer service centers, retail, online support
Employer & Industry UsageTech companies, telecom, software firmsRetail, e-commerce, service industries
Common Search & ComparisonOften compared for language skills and technical support rolesCompared for general customer service roles, less technical focus

The Bilingual Support Analyst and Customer Support Specialist roles often overlap in customer service environments, but the Bilingual Support Analyst typically requires language proficiency and technical knowledge, working in IT or tech industries. The Customer Support Specialist may focus more on general customer service without necessarily requiring bilingual skills. Understanding these differences helps job seekers identify roles that match their skills and career goals.

What does a bilingual support analyst do?

A bilingual support analyst provides technical assistance and customer service in two languages, helping users resolve issues with products or services. They often use communication tools, troubleshoot problems, and document interactions to ensure effective support across language barriers.

What cities are hiring for Bilingual Support Analyst jobs?

Cities with the most Bilingual Support Analyst job openings:

What states have the most Bilingual Support Analyst jobs?

States with the most job openings for Bilingual Support Analyst jobs include:

What are popular job titles related to Bilingual Support Analyst jobs?

For Bilingual Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Bilingual Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Bilingual Technical Support Analyst

Plano, TX

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 23 days ago

Key responsibilities

  • Support customers through various communication channels and provide technical assistance.

  • Manage escalated issues by reviewing open cases, updating customers, and collaborating with Tier II support.

  • Document troubleshooting activities, update the knowledge base, and create product guides to assist support teams.

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Bilingual Technical Support Analyst (Spanish/English)


On behalf of our client, Procom Services is searching for a Bilingual Technical Support Analyst (Spanish/English) for a contract opportunity in Plano, TX.


Bilingual Technical Support Analyst (Spanish/English) Job Details


  • Supporting our entire customer base through a variety of mediums 
  • Provide proactive and reactive assistance to all external customers 
  • Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues 
  • Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team 
  • Establishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attention 
  • Log all issues into Insight, updating activities to cases, and escalate cases 
  • Provide technical problem resolution for Intel Security Scan Alert product used by our customers and must fully document problem resolution in the Intel Security call tracking system 
  • Perform duties as assigned by management 
  • Provide proactive assistance to your specific product 
  • Trouble-shoot/qualify cases before escalating into Tier-II 
  • Record and document all issues related to customers both internal and external 
  • Conference call availability to resolve product issues 
  • Log all testing, troubleshooting and research done in process of resolution 
  • Responsible for Customer and Internal Updates 
  • Produce articles for submission into the current knowledgebase 
  • Maintain a high level of knowledge and professionalism 
  • Creation of product troubleshooting guides to assist support teams 
  • Provide effective and timely communication to support teams 
  • Document issues within the call tracking system 
  • Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats 
  • Be available and accessible to fellow co-workers 
  • Maintain a friendly, open, approachable, positive attitude 


Bilingual Technical Support Analyst (Spanish/English) Mandatory Skills


  • This position requires fluent writing and speaking skills in Spanish. In addition to Spanish, Portuguese would be a strong plus. 

  • Understanding of Operating Systems such as Unix, Linux and Windows
  • Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) 
  • Strong problem solving skills 
  • Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, etc.
  • Basic Vulnerability and Threat analysis skills preferred 
  • Basic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirable 
  • Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet 
  • At least 1 year of experience in customer care/customer support
  • Ability to multi-task and prioritize job requirements 
  • Effective problem resolution
  • Ability to communicate at multiple levels with customers (i.e. technical / management)
  • Excellent at providing positive customer service
  • Advanced writing and verbal skills
  • Ability to support multiple products simultaneously
  • Self-motivated (takes initiative)
  • Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable


Bilingual Technical Support Analyst (Spanish/English) Start Date


ASAP


Bilingual Technical Support Analyst (Spanish/English) Assignment Length


6+ Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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