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Bilingual Support information

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How much do bilingual support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for bilingual support in the United States is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.23 per hour, depending on experience, location, and employer.

What is a bilingual support?

Bilingual Support jobs are positions where individuals use their proficiency in two or more languages to assist organizations in communicating with clients, customers, or colleagues who speak different languages. These roles can be found in various industries, including education, healthcare, customer service, and government. Typical responsibilities may include translating documents, interpreting conversations, providing customer assistance, and ensuring clear and effective communication across language barriers. Bilingual Support professionals help bridge language gaps, making services and information accessible to a broader audience.

How does a bilingual support professional typically collaborate with different departments within an organization?

Bilingual Support professionals often act as key liaisons between non-English-speaking clients and various internal teams, such as customer service, technical support, and sales. They help ensure that information is accurately conveyed across language barriers, facilitate smoother communication, and resolve issues efficiently. This role requires proactive engagement with multiple departments, participating in meetings, translating documentation, and sometimes providing cultural insights to improve service quality. Effective collaboration not only enhances customer satisfaction but also streamlines internal processes.

What are the key skills and qualifications needed to thrive as a bilingual support professional, and why are they important?

To thrive as a Bilingual Support professional, you need fluency in at least two languages, strong communication skills, and relevant customer service or technical support experience. Familiarity with CRM systems, helpdesk software, and translation tools is often required. Exceptional listening skills, cultural sensitivity, and problem-solving abilities help you stand out in this role. These skills ensure clear, effective communication and high-quality support for diverse clients or customers, leading to better service outcomes.

What is the difference between Bilingual Support vs Customer Service Representative?

AspectBilingual SupportCustomer Service Representative
Required CredentialsLanguage proficiency, customer service skillsCustomer service skills, sometimes language skills
Work EnvironmentCall centers, support desks, online supportRetail, call centers, corporate offices
Industry UsageTech, healthcare, finance, retailRetail, telecom, banking, hospitality
Search & Comparison IntentFocus on bilingual skills and support rolesFocus on general customer service roles

While both roles involve assisting customers, Bilingual Support specifically requires fluency in two languages and often involves technical or specialized support. Customer Service Representatives may or may not be bilingual but focus on general customer interactions. Bilingual Support roles are essential in industries serving diverse populations, whereas Customer Service Representatives are more common across various sectors.

More about Bilingual Support jobs

What cities are hiring for Bilingual Support jobs?

Cities with the most Bilingual Support job openings:

What job categories do people searching Bilingual Support jobs look for?

The top searched job categories for Bilingual Support jobs are:

Bilingual Support jobs near you
Infographic showing various Bilingual Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $36,484 per year, or $17.5 per hour.

Bilingual Support Specialist

East Lansing, MI • On-site

First National Bank of America
Commercial Banking • 201 - 500 employees
Learn more about First National Bank of Americaexternal

$16 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. The ideal candidate would have the drive to exceed customer expectations, and the ability to meet goals and objectives efficiently.

Compensation includes an hourly wage plus the opportunity to earn monthly incentives based on results.

Responsibilities:

  • Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge and document all customer communications accurately
  • Performing in a team-oriented environment
  • Document all customer communications accurately

Qualifications:

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialist focused on delivering a thorough understanding of all aspects needed to set them up for success.

  • Native-like fluency in English and Spanish are required for the role
  • Patience, empathy, enthusiasm and exceptional communication skills are an absolute must
  • Customer service experience in a professional setting
  • Proven history of showing up prepared, on time, and ready to contribute each day
  • Time management and organizational skills to support working in a demanding, fast-paced environment
  • Ability to learn and work with various business software
  • Fluency in Portuguese is desired, but not required

Employee benefits

  • Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
  • Dental - Premiums as low as $0.00
  • Vision - Low premium Plan
  • Discounted childcare
  • Pet Insurance
  • Paid Time Off (PTO)
  • 401k with employer match
  • Adjustable desks that can be raised or lowered to sit or stand

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