Bilingual Operations Manager Jobs in Springfield, IL

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Remittance Processing/Manual Section Manager (Office Administrator V) for our Document Control & Deposit Division in Springfield IL. This position is responsible for supervising staff and daily remittance processing operations, ensuring compliance with mandated deposit timeframes and overseeing critical systems used to process taxpayer payments and financial data. If you have strong leadership skills, experience managing operations, and the ability to analyze and solve complex problems, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

• Under general direction, plans and directs the activities of the Remittance Processing program with the Document Control & Deposit Division (DC&D) to meet the mandated daily deposit timeframes.
• Serves as full line supervisor.
• Receives and distributes incoming work from Secretary of State and regional offices.
• Manages all DC&D operating systems for electronically transferring data files to subsequent systems throughout IDOR.
• Writes and updates established procedures to respond to policies and legislative mandates and/or to achieve more efficient operations.
• Directs the compilation and preparation of daily, weekly, and monthly production reports.
• Performs special projects/studies (e.g., an increase or decrease in production based on current and past year’s figures) as requested by management.
• Provides back-up to other Section Managers within DC&D to supervise staff in the absence of the regular supervisor or to provide additional assistance with production backlogs, new program implementation, or special projects.
• Confirms that the security and confidentiality of federal and state tax information are strictly enforced by monitoring the security levels of staff to make certain that confidential taxpayer information and federal data are accessed only by authorized personnel and are handled and stored in accordance with agency procedures and federal guidelines.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of two years of study at a secretarial/business college and three years of office experience. – OR – Requires completion of high school and five years of Office Assistant experience. – OR – Requires five years of independent business experience.

• Two (2) years of experience directing and supervising the work of nonprofessional office staff.
• Two (2) years of experience providing training to subordinate staff.
• Two (2) years of experience compiling and preparing statistical reports.
• One (1) year of experience leading special projects.
• One (1) year of experience writing or updating established procedures.
• One (1) year of experience working with deposit imaging technology and equipment.
• Intermediate proficiency using Microsoft Word or similar word processing software.
• Intermediate proficiency using Microsoft Excel or similar spreadsheet software.

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• Requires physical ability to push and pull a cart loaded with tubs of documents.
• Requires ability to lift and carry work above shoulder level to place on or remove from shelves.
• This position is considered heavy work as defined by the U.S. Department of Labor (20 CFR 404.1567(d)). Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud Platinum recipient of the 2026 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.