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Bilingual Inbound Customer Jobs (NOW HIRING)

Somewhere

Customer Service Rep (Inbound/Bilingual)

$15.75 - $20/hr

Customer Service Representative (Bilingual - Inbound) Full-Time | Remote (LATAM Preferred) | EST Hours Overview We are a U.S.-based professional services firm seeking a Bilingual Customer Service ...

Jobs Region Group

$60 - $80/hr

Only inbound calls, no outbound calls, chats or emails required. * No customer support or complaint handling required. Simply guide the user through all necessary steps. Qualifications and ...

Talkdesk

Inbound Customer Support Agent

In this role, you will handle inbound interactions for major brands, assisting customers with ... Bilingual (Spanish/English) preferred but not required * Familiarity with phone-based or computer ...

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How much do bilingual inbound customer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bilingual inbound customer in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

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For Bilingual Inbound Customer jobs, the most frequently searched job titles are:

Customer Service Rep (Inbound/Bilingual)

Remote

Somewhere
Retail • 11 - 50 employees
Learn more about Somewhereexternal

$15.75 - $20/hr

Other

Posted 4 days ago

Job description

Customer Service Representative (Bilingual – Inbound)

Full-Time | Remote (LATAM Preferred) | EST Hours

Overview

We are a U.S.-based professional services firm seeking a Bilingual Customer Service Representative to serve as the first point of contact for inbound client communication. This role is heavily phone-focused and requires someone with exceptional communication skills, patience, and a highly professional demeanor.

You will manage a steady flow of inbound calls while also supporting administrative workflows, including the electronic serving of legal documents. This is a critical, client-facing role where tone, clarity, and reliability are essential.

Key Responsibilities Inbound Communication (75%)
  • Answer and manage inbound phone calls in a professional, courteous, and efficient manner
  • Serve as the first point of contact for clients, partners, and external stakeholders
  • Route calls appropriately and take detailed, accurate messages when needed
  • Maintain composure and professionalism when handling sensitive or time-sensitive matters
  • Provide clear and helpful information while representing the company at a high standard
Administrative Support (25%)
  • Assist with serving legal documents electronically to defense counsel
  • Maintain accurate records of communications and document activity
  • Support internal workflows using case management systems (e.g., MerusCase or similar)
  • Ensure all tasks are completed with a high degree of accuracy and timeliness
Qualifications Must-Have
  • Fluent in English and Spanish (spoken and written)
  • Neutral or minimal accent with strong phone presence
  • 2+ years of experience in: customer service, call center or reception roles, high-volume inbound call environments
  • Excellent verbal communication and listening skills
  • Strong attention to detail and organizational ability
  • Reliable, high-speed internet connection (with backup solution strongly preferred)
Nice-to-Have
  • Experience in legal, professional services, or administrative environments
  • Familiarity with MerusCase or similar case management systems
  • Experience handling sensitive or confidential information
  • Prior experience supporting U.S.-based clients or teams
Work Environment & Schedule
  • Full-time, remote position
  • Must be available to work U.S. business hours (EST)
  • Call volume is generally manageable, with support systems in place during peak times
What Success Looks Like
  • Consistently professional and clear communication on every call
  • Positive experience for all inbound callers
  • Accurate and timely handling of document serving and administrative tasks
  • High reliability with minimal downtime or connectivity issues
Compensation
  • Compensation will vary based on experience, communication skills, and prior relevant background
Why This Role
  • Stable, long-term opportunity with a professional U.S.-based firm
  • High-impact role with direct visibility into daily operations
  • Ideal for candidates who thrive in structured, communication-heavy environments

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