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Bilingual Inbound Call Center Representative Jobs

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

SPS North America

Call Center Representative

New York, NY · On-site

$17.50 - $22/hr

The Call Center Representative (Rep) will be responsible for general information and inbound sales ... Strong communication skills; multilingual ability a plus. * Must be able to work weekends, holidays ...

Mancan

Inbound Call Center Representative

Weirton, WV · On-site

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV **THIS IS NOT A REMOTE POSITION** Pay: $13/hour + Double Pay on Holidays Schedule: Have to be able to ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

Inbound Call Center Representative Location: 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client: State of IN Type: W2 (with all inclusive) Must complete a 5-day training on health insurance for ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX

$13.75 - $17.25/hr

Call Center Representative The Call Center Representative will be responsible for handling inbound ... This role is based in the Brownsville Office and requires a bilingual individual fluent in both ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

Call Center Representative The Call Center Representative will be responsible for handling inbound ... This role is based in the Brownsville Office and requires a bilingual individual fluent in both ...

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How much do bilingual inbound call center representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for bilingual inbound call center representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a bilingual inbound call center representative?

Bilingual Inbound Call Center Representatives are customer service professionals who handle incoming calls from clients or customers, communicating fluently in two or more languages. Their main responsibilities include answering questions, resolving issues, and providing information or support to customers in their preferred language. These representatives often work in diverse industries such as telecommunications, finance, healthcare, and retail, ensuring customers have a positive experience regardless of their language preferences. Their language skills help companies better serve multicultural markets and strengthen customer relationships.

What are the key skills and qualifications needed to thrive as a bilingual inbound call center representative?

To thrive as a Bilingual Inbound Call Center Representative, you need fluency in at least two languages, excellent verbal communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Active listening, patience, and problem-solving abilities are crucial soft skills for effectively handling diverse customer inquiries. These skills ensure clear communication, efficient issue resolution, and a positive customer experience in a multilingual service environment.

What are some common challenges faced by bilingual inbound call center representatives, and how can they be managed effectively?

Bilingual Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling complex customer issues in multiple languages, and quickly switching between languages while maintaining clear communication. To manage these effectively, it's important to stay organized, actively listen, and utilize available resources like knowledge bases or translation tools. Regular training and collaboration with team members can also help you stay up-to-date on best practices and improve overall performance.

What states have the most Bilingual Inbound Call Center Representative jobs?

States with the most job openings for Bilingual Inbound Call Center Representative jobs include:

What are popular job titles related to Bilingual Inbound Call Center Representative jobs?

For Bilingual Inbound Call Center Representative jobs, the most frequently searched job titles are:

Bilingual Inbound Call Center Representative jobs near you

Bilingual Inbound Call Center Rep

Indianapolis, IN • On-site

My3Tech Inc
IT Services • 51 - 200 employees
Learn more about My3Tech Incexternal

Other

Re-posted 6 days ago

Job description

Job: Bilingual Inbound Call Center Rep
Location: INDIANAPOLIS, IN 46204
Duration: Long Term
OVERVIEW
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES
  • Answer all 800 calls in a timely manner. Record on Client Contact forms.
  • Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
  • Complete data entry each day including Client Contacts
  • Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
  • Inform the Office Manager when supplies of materials are low
  • Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
  • Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
  • Forward call back messages to Volunteer Supervisors at the end of the day.
  • Put together new counselor training materials and other training materials requested by Trainers.
  • Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
  • Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Bilingual, fluent Spanish Speaking required.
Required:
Good Communication Skills
Required
2
Years
Strong Data Entry Experience.
Required
2
Years
High School Diploma or GED
Required
Additional education or experience preferred
Nice to have
Call center experience

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