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Bilingual Inbound Call Center Representative Jobs

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

Call Center Representative The Call Center Representative will be responsible for handling inbound ... This role is based in the Brownsville Office and requires a bilingual individual fluent in both ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

Inbound Call Center Representative Plano, TX Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit ...

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

Express Employment Professionals

Be Seen First

Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift ... AND $17.50/hour on Sat-Sunday If Bilingual = extra $.50/hour Company is open 24/7- so hours are ...

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How much do bilingual inbound call center representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bilingual inbound call center representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a bilingual inbound call center representative?

Bilingual Inbound Call Center Representatives are customer service professionals who handle incoming calls from clients or customers, communicating fluently in two or more languages. Their main responsibilities include answering questions, resolving issues, and providing information or support to customers in their preferred language. These representatives often work in diverse industries such as telecommunications, finance, healthcare, and retail, ensuring customers have a positive experience regardless of their language preferences. Their language skills help companies better serve multicultural markets and strengthen customer relationships.

What are the key skills and qualifications needed to thrive as a bilingual inbound call center representative?

To thrive as a Bilingual Inbound Call Center Representative, you need fluency in at least two languages, excellent verbal communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Active listening, patience, and problem-solving abilities are crucial soft skills for effectively handling diverse customer inquiries. These skills ensure clear communication, efficient issue resolution, and a positive customer experience in a multilingual service environment.

What are some common challenges faced by bilingual inbound call center representatives, and how can they be managed effectively?

Bilingual Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling complex customer issues in multiple languages, and quickly switching between languages while maintaining clear communication. To manage these effectively, it's important to stay organized, actively listen, and utilize available resources like knowledge bases or translation tools. Regular training and collaboration with team members can also help you stay up-to-date on best practices and improve overall performance.

What states have the most Bilingual Inbound Call Center Representative jobs?

States with the most job openings for Bilingual Inbound Call Center Representative jobs include:

What are popular job titles related to Bilingual Inbound Call Center Representative jobs?

For Bilingual Inbound Call Center Representative jobs, the most frequently searched job titles are:

Bilingual Inbound Call Center Representative jobs near you

Call Center Representative

Brownsville, TX • On-site

Omni Fiber LLC
Telecommunications • 11 - 50 employees
Learn more about Omni Fiber LLCexternal

$13.75 - $17.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Call Center Representative

The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is based in the Brownsville Office and requires a bilingual individual fluent in both Spanish and English.

Responsibilities:

  • Essential duties and responsibilities include but are not limited to those listed below:
  • Support 40-50 inbound calls per day.
  • Make 5-6 outbound sales lead calls per day when inbound call volume is low.
  • Address customer inquiries and resolve billing issues.
  • Maintain accurate records of customer interactions and transactions.
  • Provide information about products and services.

Qualifications:

  • Bilingual - Spanish and English.
  • Call center background.
  • Good communication skills.
  • 1 year of experience in a similar role.

Shift/Hours:

  • 7:00 AM - 3:30 PM with availability for 8:30 AM - 5:00 PM.
  • Working one Saturday a month, with one day off during the week.

Benefits

This position offers a competitive hourly rate and a comprehensive benefits package. Employees enjoy a 401(k) with employer matching. The time off program includes 8 paid holidays, 3 floating holidays, and 15 days of paid time off. The company provides medical, dental, and vision insurance, life insurance, and the option to enroll in an HSA with employer contributions. Additionally, employees receive monthly allowances for internet and cell phone expenses.

Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.

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