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Bilingual French Customer Service Remote Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... services. Firstsource specialises in helping customers stay ahead of the curve through ...

RelateCare

$11/hr

Paid time off Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... Excellent verbal and written communication and customer service skills. * Ability to work within a ...

RelateCare

$11/hr

Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote

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Bilingual French Customer Service Remote information

What is a bilingual French customer service remote representative?

A Bilingual French Customer Service Remote job involves assisting customers over the phone, email, or chat in both French and English while working from home. Employees in this role handle inquiries, resolve issues, and provide support for products or services. Strong communication skills in both languages and the ability to work independently are essential. This position is popular with companies that serve French-speaking customers but want to offer flexible, remote work arrangements.

What are the key skills and qualifications needed to thrive as a bilingual French customer service remote representative?

To thrive as a Bilingual French Customer Service Remote representative, you need fluency in both French and English, strong communication skills, and prior customer service experience. Familiarity with CRM platforms, ticketing systems, and remote communication tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you stand out in managing diverse customer needs. These competencies are crucial for delivering effective support, ensuring customer satisfaction, and building brand loyalty in a remote, multicultural environment.

What are some common challenges faced by remote bilingual French customer service representatives, and how can they be effectively managed?

Remote bilingual French customer service representatives often face challenges such as maintaining clear communication across different time zones, managing high call volumes, and ensuring accurate understanding of customer concerns in both French and English. To overcome these, it's important to stay organized, utilize collaboration tools for effective team communication, and regularly participate in training sessions to keep language skills sharp. Additionally, setting up a dedicated, distraction-free workspace and adhering to a structured daily routine can help maintain productivity and provide high-quality support to customers.

What is the difference between Bilingual French Customer Service Remote vs Bilingual French Technical Support Remote?

AspectBilingual French Customer Service RemoteBilingual French Technical Support Remote
CredentialsCustomer service certifications, language proficiencyTechnical certifications, product knowledge, language proficiency
Work EnvironmentCall centers, online chat, email supportTechnical troubleshooting via remote tools, online support
Employer & IndustryRetail, telecom, service providersIT, software, hardware companies
Search & Comparison IntentCustomer service roles, remote support jobsTechnical support roles, IT customer assistance

While both roles require bilingual French skills and remote work setup, Bilingual French Customer Service Remote focuses on general customer support, whereas Bilingual French Technical Support Remote involves technical troubleshooting and product-specific assistance. The choice depends on your technical expertise and career interests.

What are the most commonly searched types of Bilingual French Customer Service jobs in Puerto Rico?

The most popular types of Bilingual French Customer Service jobs in Puerto Rico are:

What are popular job titles related to Bilingual French Customer Service Remote jobs in Puerto Rico?

For Bilingual French Customer Service Remote jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Bilingual French Customer Service Remote jobs in Puerto Rico look for?

The top searched job categories for Bilingual French Customer Service Remote jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Bilingual French Customer Service Remote jobs?

Cities in Puerto Rico with the most Bilingual French Customer Service Remote job openings:

Bilingual French Customer Service Remote jobs near you

Remote Bilingual Customer Service Representative

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$13.67/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description


Remote Bilingual Healthcare Customer Service Representative
Must be fluent in English & Spanish
As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.
In this position you will be answering calls regarding healthcare benefits. The calls are related to Assisting members with enrollment into the Medicare plan, Disenrolling them from their plan, processing claims regarding their plan etc.
There are plenty of growth opportunities within the healthcare team.
  • Starting pay is $13.67 an hour.

  • Hours of Operation: Monday-Friday 8:00AM - 11:00PM EST, Saturday & Sunday 8:00AM EST - 8:00 PM EST

  • Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation.

  • Training is paid.

  • Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting

  • You are not allowed to miss a day of training.

  • Health benefits medical, dental and vision are available on 1st day of employment.

  • Paid time off is accrued after 180 days of employment.

  • Successfully learn and navigate 30-40 systems.

About the Bilingual Healthcare Customer Service Representative role:
  • Excellent communication skills

  • Successfully complete customer service assessment & typing test

  • Keyboarding and software proficiency

  • Great problem-solving skills

  • Ability to effectively multi-task

  • High school diploma, GED, or college degree

  • Ability to successfully complete a mandatory paid training program.

  • Successful completion of background check is required for this position.

  • You will manage a steady volume of incoming calls from customers while navigating through multiple systems.

A few of the questions you may receive as a healthcare call center advocate are the following:
  • Can you please help place a refill of my prescriptions?

  • Do you know the tracking details on my order?

Equipment and workspace requirements:
  • We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

  • You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)

  • Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.

  • Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

The application process will take less than 20 minutes and includes everything required to be considered.
  1. Apply to the role and provide your basic profile information (2 minutes)

  1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

  1. Complete a typing test (2 minutes) You will need a keyboard.

  1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important
  • It is important that you complete the application in a timely manner to be considered for the role.

  • Your local library, shipping store or search, 'public computers near me' if you don't have a computer.

Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $13.67/hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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