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Bilingual Customer Service Manager Jobs in Spring, TX

SNI USA Inc

Customer Service - Bilingual

Houston, TX · On-site

$17/hr

Staffing Now, a division of SNI Companies, has an immediate opening for a full-time bilingual customer service position working in a professional office environment. Our client works with 2,500 ...

Regions Bank

Bilingual Customer Service Banker

Kingwood, TX · On-site

$13.50 - $17/hr

Effective time management skills * Excellent communication skills (verbal and written) * General ... One (1) year customer service or production experience Start here, go anywhere! Our contact center ...

Universal Building Materials LLC

Be Seen First

Bilingual Customer Service Representatives

Houston, TX · On-site

$13 - $15/hr

· Answer incoming phone calls. · Answer emails and any text received. · Greet and assist customers with any questions. · Take orders/quotes from customers. · Create refunds and returns for ...

Universal Building Materials LLC

Be Seen First

Bilingual Customer Service Representatives

Houston, TX · On-site

$13 - $15/hr

· Answer incoming phone calls. · Answer emails and any text received. · Greet and assist customers with any questions. · Take orders/quotes from customers. · Create refunds and returns for ...

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Bilingual Customer Service Manager information

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How much do bilingual customer service manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bilingual customer service manager in Spring, TX is $15.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $16.68 per hour, depending on experience, location, and employer.

What does a bilingual customer service manager do?

A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.

What are the key skills and qualifications needed to thrive as a bilingual customer service manager?

To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.

What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?

AspectBilingual Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree; bilingual proficiencyHigh school diploma or equivalent; leadership experience; bilingual skills often preferred
Work EnvironmentCall centers, corporate offices, retail settingsCustomer service departments, retail stores, call centers
Employer & Industry UsageUsed across industries requiring bilingual support, including retail, healthcare, and techCommon in retail, hospitality, and service industries

The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.

What are the most commonly searched types of Bilingual Customer Service jobs in Spring, TX?

The most popular types of Bilingual Customer Service jobs in Spring, TX are:

What cities near Spring, TX are hiring for Bilingual Customer Service Manager jobs?

Cities near Spring, TX with the most Bilingual Customer Service Manager job openings:

Bilingual Customer Service Manager jobs near you

Customer Service Representative (Bilingual English/Spanish)

Houston, TX • On-site

Bickham Services Unlimited, LLC
See more jobs at Bickham Services Unlimited, LLCexternal

$14.75 - $18.50/hr

Other

Posted 28 days ago

Job description

Bilingual Customer Service Representative

Location: HCTRA Locations (Northwest Crossing, Dairy Ashford, Southwest Tag Store, East Tag Store, Northeast Tag Store) Job Type: Full-Time Schedule: Various shifts available, including days, evenings, weekends, and holidays

Position Summary

We are seeking customer-focused Bilingual Customer Service Representatives to join the Harris County Toll Road Authority (HCTRA) team. In this role, you will serve as the first point of contact for customers, assisting with account inquiries, EZ TAG services, account maintenance, payment processing, and issue resolution through multiple communication channels. The ideal candidate is professional, detail-oriented, and committed to delivering exceptional customer service.

Key Responsibilities

  • Provide excellent customer service by responding to customer inquiries and resolving account issues.
  • Assist customers with EZ TAG account setup, maintenance, and tag fulfillment.
  • Process payments accurately while maintaining PCI compliance standards.
  • Update and maintain customer account information.
  • Handle customer concerns professionally and efficiently.
  • Meet or exceed performance and customer satisfaction goals.
  • Reconcile payments and toll tags and prepare end-of-day reports.
  • Maintain up-to-date knowledge of HCTRA products, services, policies, and procedures.

Qualifications

  • High School Diploma or GED required.
  • Minimum of six (6) months of customer service experience.
  • Bilingual fluency required (English and Spanish).
  • Strong verbal and written communication skills.
  • Excellent customer service and problem-solving abilities.
  • Basic math skills and attention to detail.
  • Proficiency with Microsoft Office and computer applications.
  • Ability to type at least 30 WPM and use a 10-key keypad.
  • Ability to multitask in a fast-paced environment.
  • Strong organizational and time management skills.

Work Environment

  • Office-based environment utilizing computers, phones, and standard office equipment.
  • Primarily seated work with occasional standing and light lifting up to 20 pounds.
  • Flexible availability may be required based on operational needs.

What We're Looking For

  • Positive attitude and professional demeanor.
  • Ability to work effectively in a team environment.
  • Strong interpersonal and relationship-building skills.
  • Commitment to maintaining confidentiality and providing outstanding customer experiences.

Apply today if you are bilingual, customer-focused, and ready to make a difference by providing exceptional service to our customers!

Apply