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Bilingual Customer Service Advocate Jobs (NOW HIRING)

Daniels Health

Customer Service Advocate

Richmond, VA · On-site

$20.13 - $22.25/hr

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Bilingual (English/Spanish) preferred. Benefits We offer a competitive benefits package designed to ...

Champion Windows

Customer Advocate

Albany, NY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Louisville, KY · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Cincinnati, OH

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Minneapolis, MN · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Morrisville, NC · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Rochester, NY · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Memphis, TN

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Evansville, IN · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

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Bilingual Customer Service Advocate information

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$23

$33

How much do bilingual customer service advocate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for bilingual customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What is a bilingual customer service advocate?

A Bilingual Customer Service Advocate is a professional who assists customers by addressing their questions, concerns, and issues in two or more languages. They typically work in call centers, retail, or support roles, providing help via phone, email, chat, or in person. Their language skills allow them to bridge communication gaps and ensure that non-English-speaking customers receive the same level of service as others. These advocates are valued for their ability to handle diverse customer needs and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a bilingual customer service advocate?

To thrive as a Bilingual Customer Service Advocate, you need fluency in at least two languages, strong communication skills, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes specific industry certifications are typically required. Exceptional problem-solving abilities, patience, and cultural sensitivity are standout soft skills in this role. These competencies are crucial for effectively assisting diverse customers, resolving issues quickly, and ensuring customer satisfaction across language barriers.

How does being bilingual enhance collaboration and effectiveness in a customer service advocate role?

Being bilingual significantly enhances your ability to collaborate with both customers and internal teams by bridging communication gaps and providing culturally sensitive support. You’ll often work alongside colleagues in cross-functional teams to resolve customer issues, ensuring that language barriers do not hinder the resolution process. This skill not only improves customer satisfaction but also positions you as a valuable resource for teams handling diverse customer bases. Additionally, bilingual advocates are frequently called upon to assist with translations, escalations, or training, offering more opportunities for professional growth.

What is the difference between Bilingual Customer Service Advocate vs Customer Support Specialist?

AspectBilingual Customer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or equivalent; technical skills may vary
Work EnvironmentCall centers, customer service departmentsCall centers, technical support, or service desks
Employer & IndustryRetail, telecom, finance, healthcareTechnology, retail, telecom, healthcare
Search & Comparison IntentCustomer service, bilingual support, advocacyTechnical support, customer assistance, troubleshooting

The Bilingual Customer Service Advocate primarily focuses on assisting customers in multiple languages, often emphasizing advocacy and communication skills. In contrast, a Customer Support Specialist may handle technical issues and troubleshooting, sometimes with or without bilingual requirements. Both roles are vital in customer service but differ in language skills emphasis and technical focus.

What does a bilingual customer service advocate do?

A bilingual customer service advocate assists customers in two languages by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need strong language skills and customer service knowledge to ensure positive experiences.
More about Bilingual Customer Service Advocate jobs

What job categories do people searching Bilingual Customer Service Advocate jobs look for?

The top searched job categories for Bilingual Customer Service Advocate jobs are:

Bilingual Customer Service Advocate jobs near you
Infographic showing various Bilingual Customer Service Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Service Advocate

Cape Fear Public Utility Authority

Wilmington, NC • On-site

$38K - $51K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Answer customer inquiries and provide assistance in a call center or face-to-face environment.

  • Schedule work orders, process applications for new services, and update customer accounts as necessary.

  • Resolve customer service issues, process payments, and communicate with customers regarding their requests and service status.

Job description

Salary : $38,431.00 - $51,241.00 Annually
Location : Administration, 235 Government Center Drive, NC
Job Type: Full-Time
Job Number: 00436
Department: FINANCE AND CUSTOMER SERVICE
Division: CS - Customer Service
Opening Date: 08/20/2026
Closing Date: 9/1/2026 11:59 PM Eastern
FLSA: Non-Exempt
Max Number of Applicants: 100
Interested in more than just a job? Click to learn how CFPUA is invested in our community-and in you!
Job Summary
Incumbents in this position are responsible for providing customer service support for CFPUA's billing and collections operations. This position is assigned to pay grade G13.
Essential Job Functions
  • Answers telephone and greets visitors; provides information and assistance in a Call Center Environment or Face-to-Face Environment.
  • Schedules work orders, including tenant changes orders, rereads, and site visits.
  • Processes applications for new services and closes customer accounts as necessary.
  • Processes returned mail.
  • Copies, files, and faxes various documents.
  • Processes credit adjustments.
  • Processes bill corrections.
  • Prepares and updates reports.
  • Guide customers with payments via IVR.
  • Accepts, receives, an/or collects payments directly from customers in a Face-to-Face Environment.
  • Resolves difficult or sensitive customer service inquiries or problems; advises public on complex rules, policies, and procedures.
  • Receives 100+ customer requests through multiple intake channels including phone, fax, email, and mail on a weekly basis while taking calls.
  • Advises citizens of anticipated service and completion dates of their requests.
  • Conveys a positive image and handles a large volume of customer calls in a friendly, effective, efficient, and professional manner.
  • Determines if and when to grant bill extensions. Listens to circumstances and determines if customer needs to be escalated to collections department.
  • Submits request for information to Engineering. Communicates with the customer and Engineering for results.
  • Meets service level for calls and the completion of customer requests with 99% accuracy level.
  • Performs other related job duties as assigned.
In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.
Education, Experience, and Other Requirements
  • High school diploma or GED.
  • Six (6) months of work experience in a role such as customer service representative, call center representative or any related work field.
  • Bilingual preferred.
  • Must be bondable.

Other Requirements
Other Essential Job Specifications YESNOUse interpersonal skills such as seeing, hearing, and speaking to develop positive interactions with customers.
X Comprehends and uses technical or professional language, either written or spoken, to communicate complex ideas.
X Performs numerical operations using basic counting, adding, subtracting, multiplying, or dividing. X Performs complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols.
X Requires travel between CFPUA sites. XUse or repair of small/light equipment (power tools). XUse or repair medium equipment and machinery (vehicles, commercial mowers). XUse or repair heavy or complex machinery (HVAC systems, construction equipment, water plants). X Physical Requirements
None: 0 hours or 0% of scheduled shift
Some: Up to 2 hours or 20% of scheduled shift
Frequent - 2 to 5 hours or 20% to 60% of scheduled shift
Very Frequent - More than 5 hours or 60% to 100% of scheduled shift NONESOMEFREQUENTVERY FREQUENTMinimal physical exertion. Very light physical work at desk or counter level with intermittent periods of sitting, standing, and walking. May involve data entry, telephone work, or use of various office equipment.
X Same as above with the addition of standing/sitting/walking for lengthy periods of time. May involve light physical exertion due to pushing, pulling, carrying, and lifting weights up to 20 pounds.
X Physical exertion involving pushing, pulling, and lifting up to 20 pounds. May require prolonged standing and/or walking during which time objects are transported. May require occasional bending, squatting, and reaching.
X Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands.
X Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands.
X
Cape Fear Public Utility Authority is an Equal Opportunity Employer. It is our policy to foster, maintain, and promote equal employment on the basis of qualifications and without regard to age, sex (including sexual orientation and gender identity), race, color, creed, religion, national origin, disability, or genetic disorder.
Federal law requires all employers to verify the identity and employment status of all person hired to work in the United States. Cape Fear Public Utility Authority participates in E-Verify.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, visit our

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