Bi Customer Service Jobs (NOW HIRING)

R26_0016488

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a BI Consultant to the team. 

Remote role based in the US. Candidates must be physically located within the US.

The BI Consultant plays a critical role in managing reporting tasks, analyzing data for meaningful trends, and consults with clients on efficient use of various BI tools. They work independently to optimize reporting processes, enhance efficiency, and identify opportunities for business growth. They take on a more strategic role in business development by identifying and nurturing leads, refining proposals, and optimizing the quoting process for BI solutions. They stay up to date on industry trends and collaborate with leadership on new BI product and service development to strengthen client relationships and drive lead generation efforts. 

Responsibilities: 

• Own end-to-end delivery of in-scope reporting solutions across a variety of NIQ data sources (RMS, CPS, Omni). 
• Independently manage reporting tasks and analyze data to understand trends and drive decision making. 
• Partner with customers to set objectives that drive business impact and maximize client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity. 
• Consult with clients and stakeholders on BI tool usage for specific projects and identify opportunities for process improvements and efficiencies. 
• Independently identifies and nurtures leads for BI and NIQ solutions, performing needs assessments, handling objections and creating tailored proposals. 
• Optimize and enhance reporting solutions and collaborate with leadership on new BI product and service development. 
• Consult directly with clients and stakeholders on optimal use of BI tools and techniques to create impactful reporting. 
• Work closely with BI and other cross-functional colleagues and leadership to assist in day-to-day BI customer support needs, deployment activities and transformation initiatives as assigned. 
• Independently manage assigned projects. 
• Participate in the development of a set of best-in-class examples. 
• Actively engage in continued learning and development to upskill yourself, our team and advance our core areas of BI and analytics expertise. 

#LI-Remote 

• 3-6 years of relevant work experience. 
• Strong oral and written communication skills. 
• Proficiency in at least one of the following data visualization tools: Power BI, Tableau, Micro Strategy or similar. 
• Experience working with AI Productivity tools (Copilot, Chat, Claude, etc.)  
• Experience working with Microsoft Office (Word, Excel, PowerPoint). 
• Proven track record of successfully delivering innovative reporting solutions. 
• Experience working directly with customers preferred. 
• Passion for learning and applying new technologies to drive business outcomes for clients. 
• Intellectually curious and strong desire to learn, understand, and apply BI tools and techniques to a variety of projects. 
• Familiarity with applying deductive reasoning, understanding hierarchical relationships and identifying gaps in logic. 
• Demonstrated project management skills and ability to manage multiple prioritiesand projects independently. 
• Builds and maintains positive and collaborative relationships with clients and colleagues - up, down, and across. 
• Previous experience working with FMCG Retailers or Manufacturers is a plus.
• Past experience working with offshore resources a huge plus. 

This role has a market-competitive salary with an anticipated base compensation of $69,800 - $81,000. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. 

US Benefits 

• Comprehensive healthcare plan (medical, Rx, dental, and vision). 
• Flexible spending accounts and a Health Savings Account (including company contributions). 
• Life and AD&D insurance. 
• 401(k) retirement plan including company matching contributions. 
• Disability insurance. 
• Tuition Reimbursement. 
• Discretionary paid time off program and 11 paid holidays. 
• Flexible working environment 
• Volunteer time off 
• LinkedIn Learning 
• Employee-Assistance-Program (EAP) 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including resume screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion