Beverage Training Manager Jobs in Renton, WA (NOW HIRING)

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-yeardegree from an accredited university in Food Service Management, Hoteland Restaurant Management, Hospitality, Business Administration, orrelated major; 2 years experience in the food and beverage, culinary, orrelated professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Developsand manages all financial, employee engagement and guest satisfactionplans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees.

• Manages all day-to-day operations.

• Understands employee positions well enough to perform duties in employees' absence.

• Utilizesinterpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making;demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, and beverage.

• Createsand nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion forproviding service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Setsclear expectations with the employees and team leaders and ensures thatappropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand''s service culture.

• Ensures that all employees, team leaders and managers understand the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takesownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest's expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guestneeds, providing guidance, feedback, and individual coaching whenneeded.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or otherwisehelps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based onemployee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.