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Best Western Jobs in Silver Spring, MD (NOW HIRING)

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Best Western information

What are the typical responsibilities of a Best Western employee?

Best Western employees are responsible for providing excellent customer service, managing guest check-ins and check-outs, maintaining cleanliness and order in guest rooms and public areas, and ensuring a positive overall guest experience. Their roles can range from front desk staff and housekeeping to management and maintenance. Employees often handle reservations, assist with guest inquiries, and help resolve any issues that guests may encounter during their stay. The goal is to create a welcoming and comfortable environment for all guests.

What are the key skills and qualifications needed to thrive as a Best Western hotel front desk agent?

To thrive as a Best Western Hotel Front Desk Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (like Opera or OnQ), reservation software, and basic office tools is typically required. Outstanding communication, problem-solving abilities, and a friendly demeanor help agents deliver excellent guest experiences and resolve issues efficiently. These skills and qualities are crucial for ensuring guest satisfaction, smooth operations, and a positive reputation for the hotel.

What is the difference between Best Western vs Hotel Manager?

AspectBest WesternHotel Manager
CredentialsTypically requires hospitality or business degree, relevant certificationsRequires hospitality management degree, leadership certifications often preferred
Work EnvironmentHotel chains, front desk, customer service, operationsOversees hotel operations, staff management, guest satisfaction
Industry UsageBrand name for hotel chain, used in hospitality industryPosition title across various hotel brands and independent hotels

Best Western is a hotel chain brand, while a Hotel Manager is a leadership role responsible for overseeing hotel operations within any hotel or chain, including Best Western. The Hotel Manager ensures guest satisfaction, manages staff, and maintains hotel standards. While Best Western refers to a specific brand, Hotel Manager is a job title found across many hotel brands and independent properties, often requiring similar credentials and skills.

What are popular job titles related to Best Western jobs in Silver Spring, MD?

For Best Western jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Best Western jobs in Silver Spring, MD look for?

The top searched job categories for Best Western jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Best Western jobs?

Cities near Silver Spring, MD with the most Best Western job openings:

Best Western jobs near you
Infographic showing various Best Western job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Best Western Hiring Front Office Manager - 401K & Growth Opportunity

Best Western Kent Narrows

Baltimore, MD • On-site

$19/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At Best Western Kent Narrows, we provide the best customer service in the hospitality industry while offering our employees stability and professional development at a time when good, dependable jobs are hard to find. We search for individuals who can thrive in both team and autonomous work settings, people who are looking for longevity in a professional environment with strong brand recognition and real support from their employer.

Best Western Kent Narrows is seeking an experienced and motivated Front Office Manager to join the team at our property located on the shores of the Chesapeake Bay. The Front Office Manager will lead the front desk team by example, emphasizing efficiency while overseeing seamless daily operations. This role is crucial to the success of the property as our Front Desk Agents are the face of our hotel, and our Front Office Manager will help cultivate a team of hospitality professionals who are dedicated and customer-service driven.

What We Offer:

  • 401K
  • Employee Discount
  • Paid Sick Time (5 days annually)
  • Opportunity for Advancement

Job Responsibilities:

  • Hires, trains, and oversees disciplinary matters concerning Front Desk staff
  • Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk
  • Empowers front desk staff to successfully handle guest needs, special requests, and complaints
  • Ensures all guest service issues are resolved prior to guests leaving the property
  • Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures
  • Strives to be innovative in new programs designed to eliminate waste and increases productivity
  • Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory
  • Other duties as required

Position Qualifications:

  • Must be 21 years of age
  • High School diploma or equivalent
  • Previous hotel front desk or management experience is required
  • Supervisory or management experience is preferred
  • Best Western brand experience preferred but not required
  • Strong leadership, communication, and problem-solving skills
  • Exceptional attention to detail and financial accuracy
  • Ability to stand and walk for extended periods
  • Ability to handle multiple tasks calmly and professionally in a fast-paced environment
  • Advanced computer skills and proficiency in Microsoft Office products
  • Ability to communicate with public, hotel staff, and management in a professional manner
  • Knowledge of surrounding areas and local events
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information
  • Ability to learn safety, emergency, and accident prevention policies and procedures
  • Skilled in the use of front office equipment
  • Knowledge of proper telephone etiquette
  • Reliable transportation
  • Ability to work a flexible schedule, including weekends and holidays

Company Description

Best Western Kent Narrows is committed to delivering exceptional hospitality experiences while creating a welcoming and supportive environment for both guests and employees. Located in the scenic Kent Narrows area, our hotel combines outstanding customer service with a team-oriented culture where employees are valued and encouraged to grow professionally.