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Benefits Representative Jobs in Rochester, NY (NOW HIRING)

Paychex

Health & Benefits AM

Rochester, NY · On-site

$27.24/hr

May represent the team on projects and initiatives * Serves as a mentor for less experienced ... Bachelor's Degree - Preferred * 2 years of health & benefits experience preferred * Relevant ...

Paychex

Health & Benefits AM

Rochester, NY · On-site +1

$27.24/hr

May represent the team on projects and initiatives * Serves as a mentor for less experienced ... Bachelor's Degree - Preferred * 2 years of health & benefits experience preferred * Relevant ...

HMG Careers

Remote Benefits Sales Rep

Rochester, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ...

HMG Careers

Remote Benefits Advisor

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ...

DePaul

Benefits Manager

Rochester, NY

$70K - $73K/yr

The Benefits Manager oversees the administration, compliance, and continuous improvement of employee benefits programs for multiple affiliated organizations serving more than 850 employees. This ...

New

DePaul

Benefits Manager

Rochester, NY · On-site

$70K - $73K/yr

The Benefits Manager oversees the administration, compliance, and continuous improvement of employee benefits programs for multiple affiliated organizations serving more than 850 employees. This ...

New

DePaul

Benefits Manager

Rochester, NY · On-site

$70K - $73K/yr

The Benefits Manager oversees the administration, compliance, and continuous improvement of employee benefits programs for multiple affiliated organizations serving more than 850 employees. This ...

New

Talent Search PRO

Employee Benefits Attorney

Rochester, NY · On-site

$139K - $192K/yr

Collaborate closely with the firm's active corporate and capital markets groups on M&A benefits diligence - reviewing target plans, identifying liabilities, drafting reps and warranties, and handling ...

Paychex

Corporate Benefits Specialist

Rochester, NY · On-site +1

$20 - $34/hr

Benefits Administration - Administer day-to-day operations of employee benefit programs including Medical, Prescription Drug, Dental, COBRA, HSA, FSA, and 401(k). Respond to employee inquiries and ...

LeafHome

Field Canvassing Representative

Rochester, NY · On-site

$50K - $100K/hr

Field Sales Representative with Leaf Filter Job Summary Are you financially happy in your current ... Utilize a consultative selling approach to educate consumers on the benefits of Leaf Home products ...

LeafHome

Field Canvassing Representative

Rochester, NY · On-site

$40 - $60/hr

Field Sales Representative with Leaf Filter Job Summary Are you financially happy in your current ... Utilize a consultative selling approach to educate consumers on the benefits of Leaf Home products ...

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All JobsBenefits Representative JobsBenefits Representative Jobs in Rochester, NY

Benefits Representative information

See Rochester, NY salary details

$31.6K

$53.7K

$78.4K

How much do benefits representative jobs pay per year?

As of Aug 23, 2026, the average yearly pay for benefits representative in Rochester, NY is $53,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $66,600.00 per year, depending on experience, location, and employer.

What is a benefits representative?

A benefits representative creates and manages the benefits packages for the employees of a company. As a benefits representative, your duties are to develop benefit packages based on job classification and seniority, answer employee questions regarding their coverage, and regularly review these agreements in an effort to develop a more cost-effective plan. This career requires a bachelor’s degree in accounting, law, human resources, or a related field. Additional qualifications include professional experience in HR and strong research and analytical skills.

What are the key skills and qualifications needed to thrive as a benefits representative, and why are they important?

To thrive as a Benefits Representative, you need a solid understanding of employee benefits programs, insurance policies, and relevant regulations, often supported by a degree in human resources or business administration. Familiarity with benefits management software, HRIS platforms, and enrollment systems is typically required. Strong interpersonal skills, attention to detail, and the ability to explain complex information clearly help set top performers apart. These skills ensure accurate administration, compliance, and effective communication with employees regarding their benefits options.

How do benefits representatives typically collaborate with HR and employees to resolve benefits-related issues?

Benefits Representatives work closely with HR teams to communicate and administer employee benefit programs. They often serve as the first point of contact for employees with questions or concerns about insurance, retirement plans, or wellness programs. Collaborating with HR, they help interpret policies, process enrollments and claims, and coordinate with external vendors when necessary. This role requires strong communication skills and the ability to explain complex benefits information in an accessible way to ensure employees understand their options and resolve any issues efficiently.

What is the difference between Benefits Representative vs Customer Service Representative?

AspectBenefits RepresentativeCustomer Service Representative
Primary RoleFocuses on explaining and managing employee benefits, including health insurance, retirement plans, and wellness programs.Handles customer inquiries, resolves issues, and provides information about products or services.
Required CredentialsTypically requires knowledge of benefits programs, certifications in benefits administration or HR, and strong communication skills.Requires excellent communication skills; certifications are usually not mandatory.
Work EnvironmentOften works in HR departments, insurance companies, or corporate offices.Works in call centers, retail, or service-oriented settings.
Industry UsageCommonly employed in insurance, healthcare, and corporate HR sectors.Found across various industries including retail, telecommunications, and hospitality.

While both roles involve communication and customer interaction, Benefits Representatives specialize in employee benefits and HR-related programs, whereas Customer Service Representatives focus on general customer support and service inquiries.

More about Benefits Representative jobs

What are the most commonly searched types of Benefits Representative jobs in Rochester, NY?

The most popular types of Benefits Representative jobs in Rochester, NY are:

What are popular job titles related to Benefits Representative jobs in Rochester, NY?

For Benefits Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Benefits Representative jobs in Rochester, NY look for?

The top searched job categories for Benefits Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Benefits Representative jobs?

Cities near Rochester, NY with the most Benefits Representative job openings:

Benefits Representative jobs near you
Infographic showing various Benefits Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $53,713 per year, or $25.8 per hour.

Health & Benefits AM

Paychex

Rochester, NY • On-site

$27.24/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

238th of 495 rated business services

Job description

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview
Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.
Responsibilities
  • Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
  • Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
  • Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
  • Identifies and implements opportunities for process improvements on a large scale
  • Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
  • May represent the team on projects and initiatives
  • Serves as a mentor for less experienced teammates
  • Documents all interactions and uses the information to improve service

Qualifications
  • Bachelor's Degree - Preferred
  • 2 years of health & benefits experience preferred
  • Relevant Insurance License This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes. - Required

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $27.24 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

    Not sure if you meet every requirement?
    At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
    Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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