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Benecard Jobs (NOW HIRING)

Benecard Services, Inc.

Claims Examiner

Clifton, NJ · On-site

The Claims Examiner - Vision Insurance is a key contributor within the Claims Department, responsible for accurately adjudicating vision and eye care claims in compliance with Medicaid, Medicare, and ...

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$61

How much do benecard jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for benecard in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Benefits Coordinator at Benecard, and why are they important?

To thrive as a Benefits Coordinator, you need a solid understanding of employee benefits administration, insurance plans, and relevant regulations, usually supported by a degree in human resources or a related field. Familiarity with HRIS systems, benefits management software, and possibly a certification like CEBS is highly valuable. Excellent communication, attention to detail, and problem-solving abilities help you support employees and resolve benefit-related issues effectively. These skills ensure smooth benefits administration, regulatory compliance, and high employee satisfaction.

What are some common challenges faced by Benefit Coordinators at Benecard, and how can they be managed?

Benefit Coordinators at Benecard often encounter challenges such as managing high volumes of member inquiries, navigating complex insurance regulations, and ensuring accurate enrollment data. To manage these challenges, coordinators rely on strong organizational skills, attention to detail, and regular communication with both members and internal teams. Staying updated on industry changes and participating in ongoing training can also help address evolving member needs and regulatory requirements, ensuring smooth plan administration.

What is a Benecard and what does someone in this role do?

Benecard usually refers to Benecard Services, LLC, a company that provides pharmacy benefit management (PBM) services. Employees at Benecard typically work in roles related to administering prescription drug benefits, customer service, claims processing, and supporting clients with their pharmacy benefit needs. Their responsibilities may include managing prescription plans, assisting members and pharmacies, and ensuring compliance with regulations. Working at Benecard often involves collaborating with healthcare providers and insurance companies to deliver cost-effective and efficient pharmacy benefit solutions.

What is the difference between Benecard vs Pharmacy Technician?

AspectBenecardPharmacy Technician
Required CredentialsVaries by role, often includes state-specific licenses or certificationsHigh school diploma or equivalent; certification often preferred or required
Work EnvironmentHealthcare administration, insurance, or pharmacy settingsRetail pharmacies, hospitals, or clinics
Employer & Industry UsageInsurance companies, healthcare providers, pharmacy benefit managersPharmacies, hospitals, healthcare facilities
Common Search & ComparisonBenecard vs Pharmacy Technician

While Benecard primarily refers to a healthcare benefits provider or pharmacy benefit manager, Pharmacy Technicians are healthcare professionals working directly in pharmacies. The roles differ in credentials, work environment, and industry usage, but both are integral to healthcare and pharmacy services.

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Benecard jobs near you
Call Center Member Services Representative

Call Center Member Services Representative

Benecard Services, LLC

Bonita Springs, FL • On-site

$15 - $18.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Member Services Representative

The Call Center Member Services Representative provides high-quality customer support to members, pharmacies, and providers in a Pharmacy Benefit Management (PBM) environment. This role is the first point of contact for benefit inquiries, claims questions, and pharmacy support. Representatives deliver accurate, empathetic service while navigating multiple systems and documenting interactions in real time.

This position is ideal for individuals who thrive in a fast-paced contact center, value teamwork, and take pride in delivering excellent customer experiences. Comprehensive paid training is provided.

Flexible Work Hours:

8:30am-5:00pm

12:30pm-9:00pm

1:30pm-10pm

3:00pm-11:30pm

Key Responsibilities

Customer & Member Support

  • Handle inbound and outbound calls from members, pharmacies, and authorized representatives
  • Explain pharmacy benefits, claims status, coverage, formularies, and prior authorizations
  • Resolving issues professionally while maintaining empathy and clear communication
  • De-escalate challenging situations and focus on first-call resolution

Systems & Documentation

  • Navigate multiple systems using dual monitors
  • Accurately document call details in real time
  • Use call center and internal platforms (e.g., RingCentral, SharePoint, ticketing systems)
  • Submit service or system issues as needed

Quality & Compliance

  • Meet performance metrics for quality, productivity, attendance, and customer satisfaction
  • Maintain compliance with HIPAA, PBM policies, and data privacy standards
  • Apply coaching feedback to continuously improve performance

Team Collaboration

  • Work closely with supervisors and teammates to resolve member concerns
  • Share insights that help improve workflows and member experience
  • Stay current on plan updates, system changes, and internal communications

Qualifications

Required

  • High School Diploma or equivalent is required
  • Excellent skills with dual monitors and multiple applications are required
  • Proficiency in Microsoft Outlook, Word, and Excel is required
  • Ability to research and resolve benefit or pharmacy issues during live calls is required
  • Strong customer service and communication skills are required
  • High attention to detail and commitment to accuracy is required
  • Reliable attendance and schedule adherence are required

Preferred

  • Contact center or call center experience
  • PBM, pharmacy, or healthcare experience
  • Familiarity with claims, formulary, or prior authorization processes

Why Join Us

  • Paid 1012 week training program
  • Supportive, team-oriented contact center environment
  • Opportunities for growth within a stable PBM organization
  • Meaningful work that directly supports member health and care access

Apply