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Behavioral Health Phone Intake Coordinator Jobs in Reno, NV

Renown Health

Intake Coordinator

Reno, NV · On-site

$19.16 - $26.82/hr

Nature and Scope The responsibilities of the Intake Coordinator include, but are not limited to ... a health care contact/call center required. License(s): None Certification(s): None Computer ...

Renown Health

Intake Coordinator

Reno, NV · On-site

$18 - $24.50/hr

Nature and Scope The responsibilities of the Intake Coordinator include, but are not limited to ... a health care contact/call center required. License(s): None Certification(s): None Computer ...

Renown Health

Intake Coordinator

Reno, NV · On-site

$18 - $24.50/hr

Nature and Scope The responsibilities of the Intake Coordinator include, but are not limited to ... a health care contact/call center required. License(s): None Certification(s): None Computer ...

Float Health

Intake Specialist

Reno, NV · On-site +1

$48K - $50K/yr

We're on a mission to make healthcare safer, easier, and more efficient by connecting Nurses to ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Open Mind Health

Client Liaison

Reno, NV · On-site

$17 - $20/hr

Collect and document required intake and payment information * Follow up regarding missed ... patient coordination, or customer support experience * Behavioral health or medical office ...

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All JobsBehavioral Health Phone Intake JobsBehavioral Health Phone Intake Coordinator JobsBehavioral Health Phone Intake Coordinator Jobs in Reno, NV

Behavioral Health Phone Intake Coordinator information

See Reno, NV salary details

$30.9K

$44.3K

$83.3K

How much do behavioral health phone intake coordinator jobs pay per year?

As of Sep 1, 2026, the average yearly pay for behavioral health phone intake coordinator in Reno, NV is $44,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $42,900.00 per year, depending on experience, location, and employer.

What is a behavioral health phone intake coordinator?

A Behavioral Health Phone Intake Coordinator is responsible for handling inbound calls from individuals seeking mental health or substance abuse services. They assess patients' needs, gather necessary information, and assist with scheduling or referrals to appropriate providers. This role requires strong communication and organizational skills to support individuals in accessing timely care. Additionally, they may verify insurance coverage and provide general information about available services. Their goal is to facilitate a smooth intake process and ensure callers receive the assistance they need.

What are the primary responsibilities of a behavioral health phone intake coordinator on a daily basis?

As a Behavioral Health Phone Intake Coordinator, your main responsibilities include answering incoming calls from patients or referrals, conducting preliminary assessments, collecting demographic and clinical information, and coordinating the scheduling of initial appointments. You will also enter and maintain accurate records in electronic health systems and communicate closely with clinical staff to ensure clients are matched to appropriate services. This role is typically part of a collaborative environment where you serve as a key point of contact for new clients, helping navigate them into care smoothly. You'll find that strong organizational skills and the ability to stay calm under pressure are essential for handling the varied needs and urgent requests that often arise in behavioral health intake.

What are the key skills and qualifications needed to thrive as a behavioral health phone intake coordinator?

To thrive as a Behavioral Health Phone Intake Coordinator, you need knowledge of behavioral health practices, strong organizational abilities, and experience in patient intake or healthcare administration, often supported by a relevant associate's or bachelor's degree. Familiarity with electronic health record (EHR) systems, patient intake software, and possibly HIPAA certification is typically required. Excellent communication, active listening, and empathy are crucial soft skills that help in supporting patients during initial contact and collaborating with clinical teams. These skills and qualifications ensure accurate triage, compassionate service, and efficient coordination in a fast-paced behavioral health setting.

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What cities near Reno, NV are hiring for Behavioral Health Phone Intake Coordinator jobs?

Cities near Reno, NV with the most Behavioral Health Phone Intake Coordinator job openings:

Behavioral Health Phone Intake Coordinator jobs near you
Infographic showing various Behavioral Health Phone Intake Coordinator job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,266 per year, or $21.3 per hour.

Home Health Intake Coordinator

Comprehensive Home Health Solutions

Reno, NV • On-site

$18 - $20/hr

Full-time

Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Paid time off
  • Training & development
  • Vision insurance

Referral Intake Coordinator Comprehensive Home Health Solutions
Click here to start your application - https://chhsreno.engyj.com/admin/recruitment/

Position Summary

Comprehensive Home Health Solutions is seeking a professional, highly organized, and proactive Receptionist & Referral Intake Coordinator to support our growing home health and home care operations. This position has responsibility and authority for the administrative management of the office under the direction of the Administrator. The role is critical to ensuring efficient referral processing, regulatory compliance, and smooth daily office operations.
Administrative Leadership Responsibilities
  • Manage front office reception and maintain a professional environment
  • Order and maintain inventory of office supplies, clinical forms, and administrative materials.
  • Coordinate office cleaning services.
  • Manage biohazard waste pickups in compliance with regulations.
  • Coordinate shredding services for secure document destruction.
  • Manage all postal needs including postage, certified mail, mailings, and package pickups.
  •  Maintain direct responsibility for management of the answering service contract, including oversight and performance monitoring.
Home Health Referral Intake Responsibilities
  • Receive and process referrals from hospitals, physicians, skilled nursing facilities, assisted living communities, and case managers.
  • Verify patient demographics, insurance eligibility, and physician orders.
  • Enter referral data accurately and timely into the EMR system.
  • Coordinate with clinical leadership for review, acceptance, and scheduling of referrals.
  • Schedule Start of Care visits in collaboration with nursing staff.
  • Track referral sources and maintain detailed intake logs.
  • Follow up on missing documentation and physician signatures.
  • Ensure timely communication of referral status to referral partners.
Compliance & Documentation

  • Ensure all intake documentation meets Medicare Conditions of Participation and regulatory standards.
  • Maintain knowledge of payer guidelines and authorization requirements.
  • Support audit readiness and accurate record-keeping.
  • Maintain HIPAA compliance at all times.
Qualifications

  • Minimum 1–2 years experience in home health or healthcare intake required.
  • Knowledge of Medicare regulations and insurance verification processes preferred.
  • Experience managing administrative office operations strongly preferred.
  • Familiarity with EMR systems (e.g., WellSky/Kinnser, Homecare Homebase, etc.).
  • Strong organizational, multitasking, and problem-solving skills.
  • Professional communication skills and ability to manage vendor relationships.

What We’re Looking For
We’re looking for someone who is detail-oriented, dependable, and service-driven — a team member who can manage front office operations while ensuring referrals are processed quickly, accurately, and compliantly.
Apply today to join a mission-driven healthcare team making a difference in patient care every day.