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Behavioral Health Operations Jobs in Illinois (NOW HIRING)

PWP Health

Behavioral Health Specialist

Chicago, IL · On-site

$78K - $88K/yr

Partner with Clinical Operations leadership to identify opportunities to improve team processes ... behavioral health field * Current clinical licensure as an LCSW or LCPC * At least 4 years of ...

Memorial Health

Manager, Behavioral Health

Springfield, IL · On-site

$36.80 - $57.04/hr

Assumes accountability for all areas of clinical programming, site operations and fiscal management ... Experience: 5 years' experience in behavioral health care, including direct service and previous ...

Memorial Health

Manager, Behavioral Health

Springfield, IL · On-site

$36.80 - $57.04/hr

Overview Operates within the Memorial Behavioral health and Memorial Health System mission, vision ... Assumes accountability for all areas of clinical programming, site operations and fiscal management.

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Behavioral Health Operations information

What is behavioral health operations?

Behavioral health operations refer to the management and coordination of services, personnel, and resources within organizations that provide mental health and substance use treatment. This role involves overseeing workflows, ensuring regulatory compliance, optimizing patient care delivery, and improving operational efficiency. Professionals in behavioral health operations may also manage budgets, staff training, and quality improvement initiatives to support the overall mission of behavioral health organizations.

What are the key skills and qualifications needed to thrive in behavioral health operations?

To thrive in Behavioral Health Operations, you need a solid understanding of healthcare administration, behavioral health regulations, and experience in program management, often supported by a degree in healthcare administration, public health, or a related field. Familiarity with electronic health records (EHR) systems, data analytics tools, and compliance management software is typically required. Strong leadership, problem-solving abilities, and effective communication skills enable success in coordinating teams and ensuring quality care. These competencies are crucial for optimizing operational efficiency, regulatory compliance, and positive outcomes for patients and staff.

What are some common challenges faced in behavioral health operations, and how can they be addressed?

Professionals in Behavioral Health Operations often encounter challenges such as coordinating care across multidisciplinary teams, maintaining compliance with changing healthcare regulations, and optimizing workflow efficiency in fast-paced environments. Addressing these challenges requires strong organizational skills, adaptability, and clear communication with clinical staff, administrators, and external partners. Leveraging technology and standardized processes can help streamline operations, while ongoing training ensures teams remain compliant and effective in delivering quality behavioral health services.

What is the difference between Behavioral Health Operations vs Behavioral Health Clinician?

AspectBehavioral Health OperationsBehavioral Health Clinician
CredentialsTypically requires a bachelor's degree or related experience; certifications varyRequires a license (e.g., LCSW, LPC, LMFT) and relevant clinical certifications
Work EnvironmentAdministrative settings, clinics, hospitals, or community organizationsDirect patient care in clinics, hospitals, or outpatient settings
Employer & Industry UsageUsed in healthcare organizations managing programs and operationsUsed by licensed professionals providing therapy and assessments
Search & Comparison IntentFocuses on management, coordination, and operational rolesFocuses on clinical treatment and patient interaction

Behavioral Health Operations roles primarily involve managing programs, coordinating services, and overseeing administrative functions within behavioral health organizations. In contrast, Behavioral Health Clinicians provide direct patient care, including therapy and assessments. Both roles are essential but differ significantly in responsibilities, credentials, and work environment.

What are popular job titles related to Behavioral Health Operations jobs in Illinois?

For Behavioral Health Operations jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Behavioral Health Operations jobs in Illinois look for?

The top searched job categories for Behavioral Health Operations jobs in Illinois are:

What cities in Illinois are hiring for Behavioral Health Operations jobs?

Cities in Illinois with the most Behavioral Health Operations job openings:

Behavioral Health Operations jobs near you
Infographic showing various Behavioral Health Operations job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Manager, Behavioral Health Operations

Springfield, IL • On-site

Memorial Health
Health Care and Social Assistance • 5 - 10K employees

7.0

Company rating: 7.0 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

420th of 895 rated healthcare providers

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Learn more about Memorial Healthexternal

$36.80 - $57.04/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

MinUSD $36.80/Hr.MaxUSD $57.04/Hr.Overview

Operates within the Memorial Behavioral health and Memorial Health System mission, vision, strategic priorities and goals. Assumes day-to-day operational management of Patient Support Services/Front Desk/Reception, informatics, records at various Memorial Behavioral Health community mental health locations. Creates and maintains a work environment conducive to effective communication, collaboration, teambuilding and professionalism.  Assures that administrative, business office, EHR, and clerical support is appropriate for MBH patients, colleagues and MH partners.  Maintains interdepartmental relationships as well as positive employee morale. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

        Bachelor's degree in health care administration, public administration, business administration, or other closely related field.

Licensure/Certification/Registry:

        Valid Driver's License, reliable transportation, clean driving record, and proof of automobile insurance. 

Experience:

        3-5 years of relevant experience in operational management and administrative business support services including previous supervisory experience.

        Previous experience in community mental health and/or clinic environment preferred.

Other Knowledge/Skills/Abilities:

        Must have excellent organizational, writing, problem solving skills and assertiveness. 

        Must have keyboarding and computer skills, as required by position. 

        Must pass fingerprint background check and drug screen.

Responsibilities
  • Fosters an environment which focuses on values, professionalism and accountability, where staff and management see each other as partners in the decision-making process.
  • Embodies and supports the Memorial Health System Mission, Vison, and Values.
  • Responsible for the management oversight of MBH non-clinical patient support and operational functions, including administrative and patient support services, informatics/EHR, and records functions.
  • Interviews, selects, and retains staff. Monitors staff performance/appraisals and initiates corrective action as necessary in accordance with Human Resources.
  • Serves as a professional role model and works to encourage and develop future emerging leaders as a function of succession planning. Maintains an awareness of current and emerging local, State and national issues related to behavioral healthcare.
  • Maintains an understanding of the clinic's primary client population and their care needs/requirements.
  • Maintains a sound knowledge base of clinical and operational support dependencies, ensures compliance with requirements related to record retention and other administrative requirements through CARF, State of Illinois, or other regulatory standards applicable to MBH or MH. .
  • Develops and builds collaborative relationships with clinical behavioral health treatment teams.
  • Demonstrates ability and willingness to collaborate with MBH and MH peers and staff.
  • Holds regular staff meetings in order to facilitate communication of organizational imperatives/changes.
  • Reviews and evaluates monthly expenditures and operating statements and implements corrective action plans to address variances as necessary. Participates in the preparation of the annual budget for areas of responsibility and identifies capital needs.
  • Designs and implements cost-effective strategies that will enhance effective and efficient client care delivery.
  • Ensures staff's attention to organization's patient satisfaction objectives and goals.
  • Manages organizational practices with regards to MBH's Medical Record Department, including release of information, scanning, data entry, physical storage and maintenance of the electronic health record and paper records. Provides direction to supervising colleagues on the release of information to ensure follow through and compliance with IL Confidentiality Act.
  • Responsible for all aspects of the EHR. Understands EHR technical systems at a high level to include system build, system settings, interfaces, security and user interface with ability to apply knowledge to update and support systems as needed. Maintains a close working relationship with clinical, operations and business management, Information Systems and Memorial Health System.
  • Participates in client safety and quality improvement efforts leveraging expert knowledge of clinical workflows and technology. Works closely with clinical operations to ensure proper change management protocol as appropriate.
  • Communicates effectively with clinical management and assists them in defining the clinical and operational needs. Participates in clinical operations management meetings as a resource. Communicates with management teams on project status to ensure that all project objectives are met.
  • Maintains the scope and quality of the electronic health record system (EHR), including monitoring, analyzing and coordinating resolution of large scale EHR issues. Manages process redesign and information flow systems related to the EHR and coordinates all clinical and business-related project activities related to the use and support of the EHR.
  • Performs other related work as required or requested.

    • The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

    Employment Type: FULL_TIME

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