Behavior Program Manager Jobs in Tacoma, WA (NOW HIRING)

Salary range is $81k to $176k with a midpoint of $122k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance discount.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE: 

Under general direction of the Manager – Service Disruptions, works with operating partners to ensure development, coordination, and delivery of a bus bridging program for Sound Transit. The Senior Program Manager - Bus Bridging is responsible for coordinating with partners to ensure agency expectations are met with the level of service for Sound Transit’s passengers. This role is responsible for deep coordination with partners, internal and external, to ensure work is completed in advance of planned service disruptions and support program management in the event of unplanned disruptions. 

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provide support to the Manager – Service Disruptions to drive operating partners through detailed performance management and utilization of Key Performance Indicators (KPIs) against service performance standards.
• Work with operating and transit partners to define and establish a bus bridging program, determine benchmarks, establish mobility recovery options and communication plans, and implement and monitor the program.
• Coordinate daily with third party operating partners to understand how Sound Transit can support partners in increasing KPI trends where trends are too low and lower KPI trends where trends are too high. 
• Document and analyze under-and over-performance and trends.
• Participate in budget development for bus bridging in collaboration with Finance.
• Provides day to day oversight and policy direction, enforces agreement and contractual obligations, and provides clarity in all bus bridging-related matters; oversees the [EP1.1]audits and training documentation; interfaces with Authorities Having Jurisdiction (AHJs); identifies cost savings areas and any possible efficiencies; provides external customers, other departments, and senior management input on operations, management and administration of performance, timeliness and safety practices; 
• Provides support to the division/department and others on matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.
• Report on trends and collaborate with operating partners to ensure corrective action plans are documented to bring KPIs to performance standard levels; elevate as appropriate to Sound Transit leadership. 
• Provides status information, metrics, and reports related to service delivery performance of bus bridging.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor’s Degree in Business Management, Public Transportation, Business Administration, or related field. Five years of experience with bus operations and/or bus transit planning, and public transportation in a highly collaborative environment. Experience managing and directing transit operations functions for large complex programs/ organizations preferred; Or an equivalent combination of education and experience.

Preferred Knowledge and Skills:

• Principles and practices of program development and administration.
• Bus Operations planning.
• Public transportation principles and best practices.
• Contract management. 
• Federal Transit Administration (FTA) and National Transit Database (NTD) programs and reporting requirements.
• America Public Transit Association (APTA) Standards and best practices. 
• Contract procurement strategies and management principles.
• Policy and procedure development.
• Pertinent federal, state, and local laws, codes, and regulations as they apply to transit operations.
• Knowledge of transit planning techniques and practices, including designing, developing, and analyzing operational plans for public transit service.
• Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities.
• Principles of business letter writing and basic report preparation.
• English usage, spelling, grammar, and punctuation.
• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
• Utilizing computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports. 
• Establishing and maintaining effective working relationships with other department staff, management, service providers, vendors, outside agencies, community groups and the general public. 
• Interpreting and applying applicable federal, state, and local policies, laws, and regulations.
• Complaint resolution and problem solving.
• Procurement of goods and services.
• Principles of research and analysis.
• Policy and procedure development.
• Critical and strategic problem solving.
• Preparing and analyzing complex data and comprehensive reports.
• Responding to inquiries and in effective oral and written communication.
• Working cooperatively with other departments, Agency officials, and outside agencies.
• Developing and monitoring departmental and program/project operating budgets, costs, and schedules.
• Ability to analyze and/or visualize data in PowerBI, Excel, and other software is considered an asset.

Physical Demands / Work Environment:  

• Work is generally performed in a standard office environment and in a hybrid environment, working from the office at least 3 days per week. Some on-site presence at transit stations and/or Operations Facilities may be required.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds. 
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required. 

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.