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ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: House Supervisor - Northern Campuses

REPORTS TO POSITION: Director, Patient Care Services

DEPARTMENT:Patient Care Support

DATE LAST REVIEWED:May 2026

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: Patient Care Support department includes multidisciplinary support for the Prineville, Madras, or Redmond campus that includes House Supervisors and staffing.

POSITION OVERVIEW: The House Supervisor (HS) - Northern Campuses serves as the point person for bed control and for receiving requests for ER admissions, direct admissions, in house transfers, and transfers in and out of the Prineville, Madras, or Redmond facility. They also oversee house-wide clinical staffing functions. This position also serves as the on-site administrative agent in off-hours and in the absence of administrative personnel. The HS is a role model and mentor for staff by applying standards for professional nursing practice and focuses clinical care to enhance the experience for patients, families, and all others while functioning in alignment with the leadership approach of St. Charels Health System (SCHS). This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Coordinates and integrates resources throughout the facility. Problem solves on a daily basis utilizing appropriate resources. Communicates concerns to nursing leadership, Duty Administrator, and Medical Staff as appropriate.

Monitors the overall capacity status of the four St. Charles Health System campuses.

Coordinates with Environmental Services and clinical leadership to facilitate efficient bed turnaround times.

Identifies risk management and/or practice issues and processes appropriately.

Maintains awareness of budgetary targets and manages resource utilization to meet targets.

Manages and monitors surge in volume or acuity in inpatient and outpatient departments including the Emergency Room.

Mentors staff on their respective shift including giving feedback and participating in performance coaching. Provides performance feedback to appropriate managers as needed.

Acts as a resource for organ donor process.

Acts as requesting / approving authority for ordering of specialty clinical equipment (i.e. specialty beds via Norco) to ensure that internal resources are appropriately utilized as first line options, collaborating with clinical leadership as appropriate.

Performs patient rounding with clinical and patient satisfaction focus and uses the AIDET model for all interactions.

Performs department rounding assessing for needs and challenges in all departments and works with the appropriate teams to resolve any issues.

Supports the processes surrounding emergencies, codes, and disaster management. Serves as point of contract to media and law enforcement.

Coordinates staffing functions in absence of staffing analyst and collaborates with clinical leadership to ensure appropriate staffing.

Coordinates inter-facility patient transfers with Transfer Center staff and assures timely and appropriate patient transportation. Understands and ensures compliance with state, federal, and Joint Commission guidelines related to patient transport, transfers, and admissions. Monitors transfer request calls for EMTALA compliance.

Assigns or delegates to others nursing measures which the caregiver is prepared to perform and qualified to perform and are within that person's scope of practice.

Supervises others to whom nursing interventions have been assigned or delegated.

Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with SCHS policies and work instructions and within laws and regulations governing nursing practice in the State of Oregon.

Maintains working knowledge of labor contracts and state and federal labor / staffing laws.

Assesses the patient's condition and needs using critical thinking and clinical judgment: sets outcomes; implements appropriate nursing actions and collaborates with other disciplines to meet the patient's/family's physical, emotional, spiritual, social, and intellectual needs; and evaluates patient's progress.

Documents all patient care with proficiency in compliance with hospital policies, procedures, and regulatory agencies.

Calculates dosages and administers medications accurately in accordance with SCHS policies and procedures for medication administration.

Demonstrates awareness of and supports SCHS departmental and operating unit goals through participation in continuous quality improvement and departmental activities. Actively supports quality improvement through leading improvement projects, monitoring quality metrics, completion of audits, and may report to the Patient Quality and Safety Committee or the Acute and Emergency Committee.

Participates in activities that promote professional growth and development of self and others.

Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.

Responsible to manage the patient's experience by clarifying, integrating, and coordinating the roles of the interdisciplinary team.

Provides and maintains a safe environment for caregivers, patients and guests.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: As required by licensure.

Preferred: BSN and/or additional management training.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current Oregon RN license. AHA Basic Life Support for Healthcare Provider certification. ACLS required within 60 days of hire. Workplace violence training required within six (6) months of hire.

Madras/Prineville specific requirements: TNCC, PALS, NRP. Procedural Sedation competency within six (6) months of hire.

EXPERIENCE:

Required: Three (3) years acute care hospital experience.

Preferred: Previous leadership experience in critical care. ER clinical experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Must have:

Excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.

Excellent organizational and multi-tasking skills.

Strong teamwork and collaborative skills.

Strong analytical, problem solving and decision-making skills.

Basic to intermediate ability and experience with computer applications, specifically electronic medical records system, and MS Office.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds.

Occasionally (25%): Bending, stooping/kneeling/crouching, reaching overhead, grasping/squeezing, ability to hear whispered speech level.

Rarely (10%): Climbing stairs.

Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle.

Exposure to Elemental Factors

Rarely (10%): Wet/slippery area, chemical solution.

Never (0%): Heat, cold, noise, dust, vibration, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

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