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Bdc Jobs in Calgary, AB (NOW HIRING)

SOUTH TRAIL KIA

BDC Coordinator

Calgary, AB · On-site

$18/hr

The BDC Coordinator is responsible for answering in-bound leads from customers via email, phone, and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their ...

Cochrane Toyota

Sales Manager

Cochrane, AB · On-site

Manage CRM processes to ensure all leads are being handled promptly and effectively by the BDC and Product Advisors. * Work closely with the Finance Office to ensure a seamless handoff of customers ...

Cochrane Toyota

Sales Manager

Cochrane, AB · On-site

Manage CRM processes to ensure all leads are being handled promptly and effectively by the BDC and Product Advisors. * Work closely with the Finance Office to ensure a seamless handoff of customers ...

All JobsBdc JobsBdc Jobs in Calgary, AB

Bdc information

See Calgary, AB salary details

$18K

$41.1K

$84K

How much do bdc jobs pay per year?

As of Sep 9, 2026, the average yearly pay for bdc in Calgary, AB is $41,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $26,000.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a BDC?

BDCs, or Business Development Centers, are specialized departments within companies—often automotive dealerships—that handle inbound and outbound customer communications. Their main role is to manage leads, schedule appointments, and follow up with customers to improve sales and service efficiency. BDC teams use phone calls, emails, and sometimes live chat to nurture customer relationships and ensure a smooth sales process. Effective BDCs are crucial for maximizing dealership profitability and customer satisfaction.

What are the key skills and qualifications needed to thrive as a BDC?

To thrive as a Business Development Coordinator, you need strong sales acumen, organizational skills, and a background in business or marketing, often supported by a bachelor’s degree. Familiarity with CRM software, lead generation tools, and proficiency in Microsoft Office are typically required. Outstanding communication, relationship-building, and problem-solving abilities set top candidates apart. These skills are crucial for effectively driving business growth, managing client relationships, and ensuring seamless sales operations.

What are some common challenges faced by a BDC, and how can they be overcome?

A BDC Representative often faces challenges such as managing a high volume of inbound and outbound customer inquiries, meeting sales or appointment-setting targets, and maintaining accurate records in CRM systems. Success in this role requires strong organizational skills, persistence, and the ability to communicate effectively with both customers and dealership staff. Overcoming these challenges involves utilizing time management strategies, staying up-to-date with product knowledge, and regularly collaborating with sales and service teams to ensure smooth customer transitions.

What is the difference between Bdc vs Customer Service Representative?

AspectBdcCustomer Service Representative
Required CredentialsHigh school diploma, some roles may require sales or automotive certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentDealerships, automotive sales centers, call centersRetail stores, call centers, service centers
Employer & Industry UsagePrimarily automotive dealerships and sales industriesVarious industries including retail, telecom, banking
Common Search & Comparison IntentUnderstanding sales and lead management roles in automotive salesCustomer interaction and support roles across industries

While both Bdc and Customer Service Representative roles involve customer interaction, Bdc positions focus on lead generation and sales support within automotive dealerships, often requiring knowledge of automotive products. Customer Service Representatives handle general customer inquiries across various industries, emphasizing support and problem-solving skills. The roles overlap in communication skills but differ in industry focus and job responsibilities.

Is being a BDC a good job?

A Business Development Center (BDC) role typically involves lead generation, customer follow-up, and appointment setting in the automotive industry. It can offer steady income through commissions and bonuses, and requires strong communication and organizational skills. Job satisfaction depends on individual preferences and the work environment.

What are the most commonly searched types of Bdc jobs in Calgary, AB?

The most popular types of Bdc jobs in Calgary, AB are:

Bdc jobs near you
Infographic showing various Bdc job openings in Calgary, AB as of September 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $41,097 per year, or $19.8 per hour.

BDC Coordinator

Calgary, AB • On-site

SOUTH TRAIL KIA
See more jobs at SOUTH TRAIL KIAexternal

$18/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Answer inbound customer inquiries via email, phone, and chat to support dealership operations.

  • Book and confirm service appointments, including checking for recalls and deferred services.

  • Communicate with customers to provide information, promote services, and follow up to ensure customer satisfaction.

Job description

Looking to take the next step in your automotive career?

McManes Automotive Group is expanding and seeking an experienced BDC Coordinator to support our import dealership operations including Kia and Hyundai locations.

We’re looking for an energetic, self-motivated individual who thrives on delivering exceptional customer experiences. This position will be based out of our South Trail Kia dealership

This fantastic opportunity is suitable for an energetic, self-motivated, and customer-focused individual looking to take their career to the next level in a fast-paced dealership environment.

Position Summary:

The BDC Coordinator is responsible for answering in-bound leads from customers via email, phone, and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Benefits:

  • Opportunity for advancement – we develop our people and promote from within!
  • Comprehensive Health Benefits Plan
  • Health Spending Account
  • RRSP Matching Program
  • Forward thinking work environment
  • Employee discounts for you and your family
  • A part of the McManes Automotive Group

Duties:

  • Answer emails, texts and telephone calls from customers
  • Book service detailed service appointments, checking for recalls, previously deferred services and any time/mileage recommended services
  • Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments
  • Provide information on and actively promote services and/or promotions
  • Ensure a high level of customer satisfaction is always maintained
  • Perform any other assigned tasks/duties as required

Requirements:

  • Previous Service BDC experience
  • High school diploma or equivalent
  • Fluent in verbal and written English language
  • Superior telephone manners and strong interpersonal skills
  • Outgoing, positive, and able to “smile” on the phone: fully grasp and apply the best practice guidelines for outgoing/incoming calls, emails, and campaigning
  • Able to manage 50-100 interactions per day
  • Able to write simple and professional correspondence, including email, chat, and SMS
  • Knowledge of the vehicles, equipment, and services offered
  • Strong knowledge of Microsoft Office products, including Email, Excel, and Word
  • Able to maintain filing systems and basic database
  • Strong customer service skills
  • Previous PBS experience is an asset

Job Type: Full-time

Thank you for considering a career with McManes Automotive Group!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.