Bcbsri Jobs (NOW HIRING)

Please emailHR_Talent_AcquisitionTeam@bcbsri.orgif you are a candidate seeking a reasonable accommodation for the application and/or interview process.

At BCBSRI, our greatest resource is our people.

We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do-not just for our members, but for our employees as well.

We recognize that to do your best work, you have to be your best self.
It's why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.

Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you're at in the organization, you're an integral part of our team and your input, thoughts, and ideas are valued.

Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders.

We're dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state-building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.

Why this job matters:

Serve as an advocate for current and prospective members at retail locations. Clarify and resolve account related questions for all lines of business. Provide an excellent customer experience by ensuring that all transactions and inquiries are addressed accurately and in a timely fashion. Sell various types of health insurance products on behalf of Blue Cross & Blue Shield of Rhode Island. Adhere to all Centers for Medicare & Medicaid Services (CMS) guidelines and company driven compliance programs.

What you will do:

• Address and resolve customer questions pertaining to claims, plan eligibility and billing issues, premium payments and account reinstatements

• Consultatively interpret and explain plan benefits and policies to members and providers

• Close sales by following up on leads, building customer relationships and showcasing plan specific benefits.

• Apply customer engagement philosophies and personality based resolution techniques to all sales and service interactions.

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

• Perform administrative tasks such as maintaining records and handling policy renewals.

What you need to succeed:

• Associate's degree in Business, Marketing, or related field or an equivalent combination of education and experience.

• Two to four years of experience in a customer service, insurance, retail or sales-driven role.

• Intermediate command of MS Office Suite

• Basic knowledge of retail, marketing, customer service or sales operations

• Successful track record of meeting sales goals/quotas

• Exceptional interpersonal skills and emotional intelligence

• Excellent oral and written communication skills

• Ability and willingness to think critically, make decisions and solve problems

• Above average computer proficiency with capacity to quickly learn new skills and programs

• Experience working in a fast paced environment

• Skilled at researching data, identifying trends, and recommending appropriate actions

• Ability to organize work efficiently to meet established time and quality standards

The extras:

• Bachelor's degree

• Valid Health Insurance Producer's License

• Ability to proficiently speak Spanish a plus

• Knowledge of health insurance a plus

Location:
BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia
  

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity employer.

The law requires an employer to post notices describing the Federal laws. Please visitwww.eeoc.gov/know-your-rights-workplace-discrimination-illegal to view the "Know Your Rights" poster.