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Comfortsystemsusa

Service Vice President

Houston, TX · On-site

The Vice President of Service Operations is a senior leadership role responsible for driving profitable growth, operational excellence, and customer satisfaction across a decentralized HVAC ...

Patria Investments

IR & Client Service VP, GPMS

Manhattan, NY · On-site

$152K - $195K/yr

The platform serves a broad institutional and semi-institutional client base - Including public and ... Role Purpose The VP of IR & Client Service will serve as the primary senior relationship manager ...

twentysix

Vice President, Public Affairs

Manhattan, NY · On-site

Vice President, Public Affairs - Melbourne, Australia The Opportunity As Teneo continues to grow ... You will play a pivotal role in providing the highest quality of service to our clients and act as ...

IQVIA LLC

The VP, Client Services ('VP') is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account team. VP is accountable ...

IQVIA LLC

VP, Client Services

Providence, RI · On-site

The VP, Client Services ('VP') is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account team. VP is accountable ...

National Industries for the Blind

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Vice President, Public Affairs

Alexandria, VA · On-site

$169K - $266K/yr

Vice President, Public Affairs Hot Job NIB HQ - Alexandria, VA 22305 Overview Salary Range $169,344.00 - $266,976.00 Salary/year Level Senior Position Type Full Time Job Shift Day Education Level ...

CFS

VP, Finance

Meriden, CT · On-site

... related field. * CPA strongly preferred for the VP Finance position. * Progressive leadership experience across finance, accounting, and operations within a financial services organization.

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As of Sep 13, 2026, the average yearly pay for bc public service vp in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

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Service Vice President

Houston, TX • On-site

Comfort Systems USA
See more jobs at Comfort Systems USAexternal

Full-time

Re-posted 18 days ago

Comfort Systems USA rating

7.2

Company rating: 7.2 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

Job description

The Vice President of Service Operations is a senior leadership role responsible for driving profitable growth, operational excellence, and customer satisfaction across a decentralized HVAC/mechanical service organization. This leader partners closely with local operating company presidents and service leaders to strengthen service execution while preserving entrepreneurial autonomy at the branch level.
The VP of Service will establish best practices, develop talent, and align service strategy with overall company goals-without disrupting the decentralized culture that fuels local accountability and customer intimacy.
Key Responsibilities
Strategic Leadership
  • Develop and execute a scalable service strategy aligned with company growth, margin, and customer retention objectives
  • Serve as a trusted advisor to operating company leadership on service operations, pricing, and market expansion
  • Balance enterprise-level consistency with local decision-making authority
Operational Excellence
  • Improve service profitability through labor productivity, pricing discipline, dispatch efficiency, and contract optimization
  • Establish and track KPIs (gross margin, technician utilization, backlog, first-time fix rate, customer satisfaction, etc.)
  • Identify operational gaps and implement best practices across decentralized locations
Financial Performance
  • Own service P&L performance in partnership with local leadership
  • Support budgeting, forecasting, and long-term planning for service operations
  • Drive recurring revenue growth through maintenance agreements and service contracts
Talent & Leadership Development
  • Mentor and develop Service Managers, Directors, and future leaders
  • Support recruiting, onboarding, and retention of top service talent
  • Promote a culture of accountability, safety, and continuous improvement
Customer & Market Focus
  • Champion customer experience and long-term relationship building
  • Support key account strategy and escalation resolution when needed
  • Monitor market trends, competitive dynamics, and service innovations
Safety & Compliance
  • Reinforce safety-first culture across all service operations
  • Ensure compliance with regulatory, licensing, and company standards
Required Qualifications
  • Bachelor's degree in Engineering, Business, Construction Management, or related field (or equivalent experience)
  • 10+ years of progressive leadership experience in HVAC, mechanical contracting, or related service-driven construction industry
  • Proven success leading service operations within a decentralized or multi-branch organization
  • Strong financial acumen with demonstrated P&L ownership
  • Experience scaling service revenue and improving margins

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