Job Summary:
Dover Federal Credit Union is seeking an Assistant Vice President (AVP) of IT to lead the operational excellence and security of their technology environment. This role involves strategic oversight of IT functions, ensuring compliance and managing the technical execution of systems while fostering a culture of continuous improvement.
Responsibilities:
• Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and VoIP/telecom systems across all branches.
• Manage the ticketing system, ensuring high internal satisfaction and adherence to Service Level Agreements (SLAs).
• Lead disaster recovery (DR) planning and testing to ensure 24/7 availability of member services.
• Maintain a robust security posture, overseeing firewalls, endpoint protection, and identity management.
• Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
• Manage the response strategy for potential security incidents or vulnerabilities.
• Serve as the primary stakeholder for the Symitar (Episys) core environment, including PowerOn scripting, third-party integrations, and release management.
• Lead the Business/System Analyst in translating department needs into technical requirements, ensuring IT initiatives align with business goals.
• Implement ITIL/ITSM best practices to standardize change management, incident response, and all other ITIL best practices
• Ability to mentor technical staff while communicating complex IT concepts to non-technical stakeholders.
• Ensure active and on-going coaching and development to assigned department staff
• Foster a culture of innovation, accountability, and continuous improvement within the Information Technology department.
• Experience negotiating contracts and managing relationships with key partners.
• A 'cool under pressure' professional presence is essential for managing system outages or security threats.
• Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
• All other duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or Business Administration.
• ITIL 4 Foundation certification is required to ensure alignment with service management standards.
• Minimum of 5 years of hands-on experience with the Jack Henry (Symitar) Episys platform.
• Solid understanding of MSP, SD-WAN, Fortinet, and Cisco-based environments.
• Experience managing hosted VoIP/PBX solutions.
• Mastery of Microsoft 365 administration, Azure/AWS cloud environments, and Nutanix virtualization.
• Experience with SIEM tools, multi-factor authentication (MFA) deployment, and vulnerability management.
• At least 5 years of experience leading multi-disciplinary teams (Help Desk, SysAdmins, and BAs).
• Deep understanding of the regulatory landscape (NCUA, GLBA, FFIEC) and the unique 'people-first' culture of credit unions.
• Proven track record of developing 3-year IT roadmaps and managing CAPEX/OPEX budgets exceeding 1M+.
Preferred:
• Master’s degree (MBA or MS in IT Management) is highly desirable.
• Familiarity with PowerOn, Synergy, OPCON and Image Center is preferred.
Company:
Dover Federal Credit Union is a part of the banking industry and helps customers in financial services, loans, credit and banking. Founded in 1958, the company is headquartered in Dover, USA, with a team of 51-200 employees. The company is currently Growth Stage.