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Banks Technical Support Jobs (NOW HIRING)

G2i Inc.

Act as the first point of contact for partner banks and financial institutions experiencing technical or operational issues. * Investigate and resolve support requests related to API behavior ...

Alkami Technology

Technical Consultant II

$108K - $120K/yr

S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data ... Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and ...

Alkami Technology

$108K - $120K/yr

S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data ... Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and ...

Alkami Technology

Technical Consultant II

$108K - $120K/yr

S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data ... Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and ...

Infojini Inc

Production Support

New York, NY · On-site

Every day banks, asset managers, corporations and utilities, across the world, rely on company ... Provide day-to-day technical support to ensure the technical satisfaction of client Customers ...

KX Inc.

KDB Product Support Engineer

New York, NY · Hybrid

$100K - $130K/yr

KX is essential to the operations of the world's top investment banks, aerospace and defence, high ... Provide advanced technical support for KX products, ensuring stability and high performance.

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Banks Technical Support information

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How much do banks technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for banks technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are popular job titles related to Banks Technical Support jobs?

For Banks Technical Support jobs, the most frequently searched job titles are:

Support Engineer

On-site

G2i Inc.
Software Development • 11 - 50 employees
Learn more about G2i Inc.external

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Serve as the primary technical contact for partner banks and financial institutions to diagnose, troubleshoot, and resolve operational and technical issues.

  • Monitor support queues and manage operational exceptions by investigating, triaging, and driving incidents to resolution, including escalating complex issues when necessary.

  • Create and maintain support documentation, troubleshoot guides, and contribute to improving support processes and operational workflows.

Job description

Client Support Engineer (Payments & Financial Infrastructure)

Remote (U.S.) | Full-Time

Our client is building next-generation financial infrastructure that enables real-time movement of digital money across traditional banking systems and digital asset networks. They are looking for a technically strong Client Support Engineer to serve as the primary support contact for partner financial institutions, helping diagnose, troubleshoot, and resolve operational and technical issues across their payments platform.

This role sits at the intersection of technical support, operations, and engineering, making it ideal for candidates who enjoy solving complex problems, working directly with customers, and improving support processes in fast-paced environments.

What You'll Do Serve as the Primary Technical Contact for Financial Institution Partners

  • Act as the first point of contact for partner banks and financial institutions experiencing technical or operational issues.

  • Investigate and resolve support requests related to API behavior, connectivity, payment processing, and operational workflows.

  • Communicate effectively with both technical and non-technical stakeholders throughout the resolution process.

Manage and Resolve Operational Exceptions

  • Monitor support queues and exception management systems.

  • Triage, investigate, and drive incidents to resolution.

  • Escalate complex issues to Engineering when necessary and coordinate follow-through until closure.

  • Conduct root cause analysis and document findings.

Improve Support Operations

  • Create and maintain support documentation, runbooks, troubleshooting guides, and escalation procedures.

  • Identify recurring issues and work with Engineering and Product teams to improve reliability and reduce support volume.

  • Contribute to the design and scaling of support processes, monitoring practices, and operational workflows.

Collaborate Cross-Functionally

  • Partner closely with Engineering, Product, and Operations teams.

  • Provide actionable feedback based on customer and operational trends.

  • Help shape a scalable support function within a growing fintech environment.

Required Qualifications

  • 3+ years of experience in a client-facing Support Engineering, Technical Support Engineering, Solutions Engineering, or Production Support role.

  • Experience supporting customers in fintech, payments, banking, financial infrastructure, or related industries.

  • Strong troubleshooting and root cause analysis skills.

  • Experience working directly with APIs, including testing and debugging REST APIs using tools such as Postman.

  • Familiarity with monitoring and observability platforms such as Grafana, Datadog, Splunk, or similar.

  • Working knowledge of Linux command line and networking fundamentals.

  • Excellent written and verbal communication skills.

  • Ability to manage multiple support cases independently and drive issues to resolution.

Nice-to-Have Qualifications

  • Experience supporting banks, payment processors, or financial institutions.

  • Knowledge of payment systems, money movement, banking infrastructure, or financial operations.

  • Experience with blockchain technology, digital assets, stablecoins, tokenized deposits, or cryptocurrency platforms.

  • Familiarity with automation and configuration management tools such as Ansible, Chef, or Terraform.

  • Experience working in startup or high-growth environments.

What Success Looks Like

  • Support tickets are resolved accurately and efficiently.

  • Partner institutions receive timely and professional technical support.

  • Operational incidents are investigated thoroughly and documented clearly.

  • Support processes become increasingly scalable through automation, documentation, and continuous improvement.

  • Strong collaboration exists between Support, Engineering, and Product teams to improve platform reliability and customer experience.

Benefits

  • Competitive salary - USD 88-100K (up to 110k for NY/SF area).

  • Equity participation

  • Comprehensive medical, dental, and vision coverage

  • 401(k) with employer matching

  • Flexible PTO

  • Fully remote work environment

Location Requirement: Candidates must be based in the United States and willing to travel occasionally as needed.

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About G2i

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

Delray Beach, FL, US

Year founded

2012

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