ZipRecruiter

Log In

1

Banking Customer Service Jobs in Reston, VA (NOW HIRING)

DSV Air & Sea

Customer Service Agent

Manassas, VA · On-site

$15.50 - $20.75/hr

Customer Service FRAUD ALERT: Please note that DSV will never request a chat interview or solicit ... or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you ...

DSV Global Transportation

Customer Service Agent

Manassas, VA · On-site

$14.50 - $19.50/hr

... or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you ... Customer Service Agent - 122760 Time Type: Full Time POSITION SUMMARY The CSR is responsible for ...

DSV A/S

Customer Service Agent

Manassas, VA · On-site

$14.50 - $19.50/hr

... or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you ... Customer Service Agent - 122760 Time Type: Full Time POSITION SUMMARY The CSR is responsible for ...

previous page

Showing results 41-60

All JobsBanking Customer Service JobsBanking Customer Service Jobs in Reston, VA

Banking Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do banking customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for banking customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is a banking customer service representative?

Banking customer service representatives are professionals who assist clients with their banking needs, both in person and over the phone or online. They help customers open and manage accounts, resolve issues, answer questions about banking products, and process transactions. Their role is crucial in providing a positive experience for customers and ensuring their banking needs are met efficiently and accurately.

What are the key skills and qualifications needed to thrive as a banking customer service representative?

To thrive as a Banking Customer Service Representative, you need a solid understanding of financial products, cash handling, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure transaction technologies is typically required. Strong communication, problem-solving, and patience are vital soft skills for building trust and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining regulatory compliance, and supporting the bank’s reputation.

What are some common challenges faced by banking customer service representatives, and how are they typically addressed?

Banking customer service representatives often handle high call volumes and must resolve complex account issues while maintaining a positive attitude. Balancing strict security protocols with providing quick, accurate assistance can be challenging. To address these, banks provide ongoing training, robust knowledge bases, and supportive team structures. Additionally, representatives often collaborate closely with other bank departments to ensure customer concerns are resolved efficiently and accurately.
Banking Customer Service jobs near you
Infographic showing various Banking Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service Representative I (Teller)

John Marshall Bank

Reston, VA • On-site

$21.65 - $23.56/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Description:

The Customer Service Representative I/Teller serves as the primary face of John Marshall Bank, responsible for providing exceptional customer service while accurately executing routine financial transactions. This role balances operational excellence, strict regulatory compliance, and a referral sales approach to support branch performance and community growth.


Requirements:
  • Deliver exceptional experiences by building rapport and responding to inquiries from customers and peers as well as internal and external partners.
  • Accurately process standard financial transactions and support operational positions across the branch.
  • Manage physical branch cash by counting balances, preparing secure cash shipments, and verifying all end-of-day balances.
  • Enforce regulatory laws and bank compliance and safety guidelines via Currency Transaction Reporting (CTR) and Customer Identification Programs (CIP) and standardized procedures.
  • Mitigate operational and financial risk by reviewing cash and check endorsements to catch counterfeit bills or fraudulent items.
  • Maximize branch optimization by leveraging bank digital platforms, assisting with new hire training, and actively monitoring the physical facility.


Qualifications

  • High school diploma or equivalent,
  • Minimum of 6 months of cash handling experience
  • Associate or bachelor’s degree (preferred)
  • 1 year of experience in a bank branch setting (preferred)
  • Customer service experience (preferred)
  • Exceptional verbal communication and customer service skills
  • Math Proficiency: Strong basic math skills for calculating totals and balancing ledger logs.
  • High attention to detail with the ability to spot fraud and maintain strict confidentiality.
  • Technical Literacy: Comfort navigating digital banking platforms, internal systems, and basic office software.
  • Ability to travel to other branch locations for training & coverage as needed



Compensation for this role ranges from $21.65 to $23.56 per hour, commensurate with your experience and qualifications.



At John Marshall Bank, we pride ourselves on being able to attract the best talent in the industry, therefore we offer a comprehensive benefits package which includes:

  • Medical
  • Dental
  • 401K Retirement Plan w/ an Employer Match
  • Vision
  • Employee Assistance Program
  • Flexible Spending
  • Transit Reimbursement
  • Long Term Care
  • Paid Time Off
  • Life and Disability Coverage



John Marshall Bank is an Equal Opportunity Employer



At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.

Apply