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Bank Technical Support Jobs (NOW HIRING)

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

... tools in the banking technology domain Qualifications : Required : • Knowledge Sharing ... evolving technical support environment • Strong problem-solving skills and ability to ...

Collabera

Technical Support

Mason, OH · On-site

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... tax changes, bank account updates and defective diskettes -Assist in training users in the ...

Weave

Technical Support

Lehi, UT · On-site

Technical Support Leadership What You Will Own * Communicate with customers via inbound phone calls ... We will never ask you to share bank account information, cash a check from us, or purchase software ...

Collabera LLC

Technical Support Specialist

Chandler, AZ · On-site

MAJOR BANKING CLIENT IS HIRING FOR A TECHNICAL SUPPORT SPECIALIST !!! Job Title: Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 ...

Collabera

Technical Support Specialist

Chandler, AZ

$23 - $25/hr

MAJOR BANKING CLIENT IS HIRING FOR A TECHNICAL SUPPORT SPECIALIST !!! Job Title: Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 ...

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Bank Technical Support information

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$14

$26

$44

How much do bank technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for bank technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Bank Technical Support vs Bank Customer Service Representative?

AspectBank Technical SupportBank Customer Service Representative
Primary RoleResolve technical issues related to banking systems and softwareAssist customers with account inquiries, transactions, and general banking services
Required SkillsTechnical troubleshooting, IT knowledge, problem-solvingCustomer service, communication, product knowledge
Work EnvironmentCall centers, IT departments, remote supportBank branches, call centers, online chat
CertificationsIT certifications often preferred (e.g., CompTIA, Microsoft)Customer service training, banking certifications optional

Bank Technical Support focuses on resolving technical issues with banking systems, requiring IT skills and certifications. In contrast, Bank Customer Service Representatives handle customer inquiries and transactions, emphasizing communication and product knowledge. Both roles are essential in banking but serve different functions within the industry.

What is bank technical support?

Bank technical support involves assisting bank staff and customers with technical issues related to banking systems, software, and hardware. Support specialists troubleshoot problems, provide solutions, and may use tools like remote access or ticketing systems to ensure smooth banking operations.

What cities are hiring for Bank Technical Support jobs?

Cities with the most Bank Technical Support job openings:

What are popular job titles related to Bank Technical Support jobs?

For Bank Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Bank Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst

New Ulm, MN • On-site

Citizens Bank Minnesota
Commercial Banking • 51 - 200 employees
Learn more about Citizens Bank Minnesotaexternal

$25 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description

Description for Technical Support Analyst:

Citizens Bank Minnesota is looking for a high performing Technical Support Analyst who loves working with people and has great attention to detail to take care of clients. The selected candidate will be responsible for Delivering the Ultimate Experience by developing positive relationships, while excelling in a variety of responsibilities. This is an outstanding opportunity to join a trusted financial institution. If you are an upbeat, positive candidate who works well in a team environment with the ability to seamlessly adapt to change, this is a career worthy of consideration. We are willing to accommodate the timeline for the right candidate to finish their education.


Job Responsibilities for Technical Support Analyst:

Administer SharePoint sites, including user permissions, content management, governance, site structure.

Design, develop, maintain, and support automated workflows and business processes across the bank's systems and applications, including core banking platforms, SharePoint, Power Automate, and third-party business solutions, to improve operational efficiency and service delivery.

Design and maintain SharePoint libraries, lists, pages, and metadata to support departmental processes and documentation needs.

Provide technical support for end-user hardware and software, including operating systems, Microsoft Office applications, banking applications, printers, and other peripherals.

Install, configure, and maintain new hardware and software across the organization.

Administer users, groups, and security permissions through Active Directory, Office 365, and other platforms.

Monitor antivirus alerts and ensure timely remediation of identified threats.

Perform vulnerability assessments and manage patch deployment to maintain system security.

Provide basic systems and network support, including monitoring connectivity, assisting with light firewall and switch tasks, and escalating complex issues as needed.

Image and deploy computers using standardized procedures.

Install and configure scanners for Remote Deposit Capture (RDC) customers, ensuring proper functionality and integration with banking systems.

Remain current with regulatory requirements and comply with all bank policies and procedures.

Benefits for Technical Support Analyst: 

Employee Benefit Summary - https://www.citizensmn.bank/assets/files/Wl56vMZw 

Health, dental, vision, life insurance, and disability

Hospital Indemnity, critical Illness and accident plans

401K Plan

Paid Time Off 


Citizens is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.

Requirements

Technical Support Analyst Qualifications:  

High school diploma or equivalent.

Communication skills.

Ability to follow technical documentation, procedures, and setup instructions accurately.

Basic understanding of PC hardware, Windows operating systems, and common software applications.

Familiarity with Office 365 tools, including Outlook, SharePoint, Teams, and OneDrive.

Basic knowledge of SharePoint administration concepts.

Basic understanding of networking concepts such as IP addressing, Wi-Fi, and cabling.

Strong organizational and time-management skills with the ability to handle multiple tasks.

Customer-service mindset with patience, professionalism, and attention to detail.

Ability to work effectively in a team environment and adapt to changing technology needs.

Awareness of cybersecurity best practices.

Apply