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Bank Quality Control Jobs in Michigan (NOW HIRING)

Nicolet National Bank

Universal Banker I (Teller)

Ishpeming, MI · On-site

$18.25 - $22.75/hr

At Nicolet National Bank, our culture is based on the principles of community banking, putting the ... Maintain proper cash handling, dual-control procedures, balancing routines, and vault/ATM support ...

ChoiceOne Bank

Full-Time Credit Associate

Fenton, MI · On-site

Perform Quality Control Checklists * Maintain complete and accurate electronic 'credit files' in ... Be familiar with and comply with all federal and state banking regulations as applicable ...

ChoiceOne Bank

Full-Time Credit Associate

Fenton, MI · On-site

Perform Quality Control Checklists * Maintain complete and accurate electronic 'credit files' in ... Be familiar with and comply with all federal and state banking regulations as applicable ...

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Bank Quality Control information

What is a bank quality control professional?

Bank Quality Control professionals are responsible for monitoring and evaluating the processes and transactions within a bank to ensure they meet regulatory standards, internal policies, and industry best practices. Their work includes reviewing documentation, auditing procedures, and identifying areas of risk or non-compliance. By maintaining high quality standards, they help protect the bank from financial loss, legal issues, and reputational damage. They may also recommend improvements to enhance efficiency and compliance.

What are the key skills and qualifications needed to thrive as a bank quality control specialist?

To thrive as a Bank Quality Control specialist, you need a solid understanding of banking regulations, audit procedures, and risk management, typically supported by a degree in finance or a related field. Familiarity with compliance software, internal audit tools, and industry certifications such as Certified Internal Auditor (CIA) or Certified Regulatory Compliance Manager (CRCM) is often required. Attention to detail, analytical thinking, and strong communication skills distinguish top performers in this role. These skills and qualifications are crucial for ensuring regulatory compliance, minimizing risk, and upholding high standards of financial integrity within a bank.

What are some common challenges faced by professionals in bank quality control, and how can they be effectively addressed?

Professionals in Bank Quality Control often encounter challenges such as staying updated with constantly evolving regulatory requirements, managing large volumes of documentation, and ensuring accuracy under tight deadlines. Effective strategies to address these challenges include ongoing training on compliance standards, leveraging automated quality control tools, and fostering clear communication within the team and with other departments. Building strong attention to detail and regularly reviewing processes also help maintain high-quality standards and minimize errors.

What is the difference between Bank Quality Control vs Bank Compliance Officer?

AspectBank Quality ControlBank Compliance Officer
Primary FocusEnsuring accuracy and adherence to internal standards in banking processesEnsuring bank operations comply with external regulations and laws
CertificationsOften requires banking or quality assurance certificationsRequires compliance or regulatory certifications (e.g., CAMS, CRCM)
Work EnvironmentInternal audits, process reviews, quality checksRegulatory audits, policy enforcement, compliance monitoring
Industry UsageUsed across banking institutions to maintain process integrityUsed to meet legal and regulatory standards in banking

Bank Quality Control focuses on internal process accuracy and quality assurance, while Bank Compliance Officers ensure adherence to external regulations. Both roles are vital for operational integrity but differ in scope and focus.

What does a bank quality control specialist do at a bank?

A bank quality control specialist reviews and monitors banking processes, transactions, and procedures to ensure compliance with regulations and internal standards. They identify errors, discrepancies, or potential fraud, and often use auditing tools and reports to maintain accuracy and risk management within the bank's operations.

What is quality control in banking?

In banking, quality control involves monitoring and reviewing processes, transactions, and compliance to ensure accuracy, security, and adherence to regulations. Bank quality control professionals often use audits, checklists, and data analysis to identify errors and improve service quality. Strong attention to detail and knowledge of banking standards are essential for this role.

What are popular job titles related to Bank Quality Control jobs in Michigan?

For Bank Quality Control jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Bank Quality Control jobs in Michigan look for?

The top searched job categories for Bank Quality Control jobs in Michigan are:

What cities in Michigan are hiring for Bank Quality Control jobs?

Cities in Michigan with the most Bank Quality Control job openings:

Bank Quality Control jobs near you
Infographic showing various Bank Quality Control job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 100% In-person job distribution.

Universal Banker I (Teller)

Nicolet National Bank

Traverse City, MI • On-site

$16.75 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Nicolet National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

65th of 171 rated banks

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Universal Banker I plays a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet's culture, values, and commitment to an exceptional customer experience.
In this role, you provide efficient, accurate teller services; deliver strong customer service across all channels; educate customers on digital tools; and proactively identify financial needs to recommend appropriate solutions. You also play a critical role in referring customers to Personal Bankers and lending specialists for deposit accounts, consumer loans, home equity loans, and credit cards. You help sustain branch performance through relationship-building, needs-based referrals, operational accuracy, and compliance excellence.
As a Universal Banker I, you will:
Customer Experience & Relationship Building:
  • Provide welcoming and professional service across in-person, phone, and digital channels.
  • Engage customers in needs-based conversations to understand goals and introduce appropriate solutions.
  • Deliver prompt assistance for routine servicing inquiries; escalate or refer as needed.
  • Build trust by following through on requests and ensuring customers feel valued.
  • Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.

Teller Operations & Cash Management:
  • Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions.
  • Maintain proper cash handling, dual-control procedures, balancing routines, and vault/ATM support as assigned.
  • Identify suspicious activity, follow fraud-prevention steps, and escalate concerns promptly.

Customer Referrals & Product Education:
  • Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.
  • Educate customers on digital tools such as mobile banking, online banking, and e-statements.
  • Support achievement of branch sales and referral goals through disciplined engagement and follow-up.

Problem Resolution & Support:
  • Research and resolve routine issues such as transaction discrepancies, fee questions, and debit-card concerns within authority.
  • Escalate more complex servicing matters to Personal Bankers or leadership.

Operational Excellence, Risk & Compliance:
  • Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
  • Protect customer data, ensure confidentiality, and follow documentation procedures.
  • Maintain audit-ready accuracy in all teller work and branch support tasks.

Team Collaboration & Community Engagement:
  • Participate in daily huddles and collaborate with team members to meet branch goals.
  • Support community outreach efforts and represent Nicolet in local engagement activities.
  • Assist with branch operations needs such as supplies, scheduling coverage, or special projects.

General:
  • Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  • Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Performs all other duties as assigned.

Qualifications:
  • High school diploma or equivalent required.
  • 1+ years of cash-handling and customer-service experience required.
  • Prior banking or retail financial-services experience preferred.
  • Strong customer-service, communication, and interpersonal skills.
  • Accuracy, attention to detail, and strong cash-handling discipline.
  • Ability to identify customer needs and confidently make referrals.
  • Working knowledge of deposit products, digital tools, and basic banking services.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency with banking systems, digital platforms, and Microsoft Office.

Benefits:
  • Medical, Dental, Vision, & Life Insurance
  • 401(k) with a company match
  • PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled

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