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Bank Quality Control Jobs in Delaware (NOW HIRING)

WSFS Bank

Loan Servicing Specialist

Wilmington, DE · On-site

$38K - $62K/yr

Must have the ability to review and interpret loan documentation from a quality control / assurance perspective to ensure such documents meet regulatory and bank policy requirements. * Excellent oral ...

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Bank Quality Control information

What is a bank quality control professional?

Bank Quality Control professionals are responsible for monitoring and evaluating the processes and transactions within a bank to ensure they meet regulatory standards, internal policies, and industry best practices. Their work includes reviewing documentation, auditing procedures, and identifying areas of risk or non-compliance. By maintaining high quality standards, they help protect the bank from financial loss, legal issues, and reputational damage. They may also recommend improvements to enhance efficiency and compliance.

What are the key skills and qualifications needed to thrive as a bank quality control specialist?

To thrive as a Bank Quality Control specialist, you need a solid understanding of banking regulations, audit procedures, and risk management, typically supported by a degree in finance or a related field. Familiarity with compliance software, internal audit tools, and industry certifications such as Certified Internal Auditor (CIA) or Certified Regulatory Compliance Manager (CRCM) is often required. Attention to detail, analytical thinking, and strong communication skills distinguish top performers in this role. These skills and qualifications are crucial for ensuring regulatory compliance, minimizing risk, and upholding high standards of financial integrity within a bank.

What are some common challenges faced by professionals in bank quality control, and how can they be effectively addressed?

Professionals in Bank Quality Control often encounter challenges such as staying updated with constantly evolving regulatory requirements, managing large volumes of documentation, and ensuring accuracy under tight deadlines. Effective strategies to address these challenges include ongoing training on compliance standards, leveraging automated quality control tools, and fostering clear communication within the team and with other departments. Building strong attention to detail and regularly reviewing processes also help maintain high-quality standards and minimize errors.

What is the difference between Bank Quality Control vs Bank Compliance Officer?

AspectBank Quality ControlBank Compliance Officer
Primary FocusEnsuring accuracy and adherence to internal standards in banking processesEnsuring bank operations comply with external regulations and laws
CertificationsOften requires banking or quality assurance certificationsRequires compliance or regulatory certifications (e.g., CAMS, CRCM)
Work EnvironmentInternal audits, process reviews, quality checksRegulatory audits, policy enforcement, compliance monitoring
Industry UsageUsed across banking institutions to maintain process integrityUsed to meet legal and regulatory standards in banking

Bank Quality Control focuses on internal process accuracy and quality assurance, while Bank Compliance Officers ensure adherence to external regulations. Both roles are vital for operational integrity but differ in scope and focus.

What does a bank quality control specialist do at a bank?

A bank quality control specialist reviews and monitors banking processes, transactions, and procedures to ensure compliance with regulations and internal standards. They identify errors, discrepancies, or potential fraud, and often use auditing tools and reports to maintain accuracy and risk management within the bank's operations.

What is quality control in banking?

In banking, quality control involves monitoring and reviewing processes, transactions, and compliance to ensure accuracy, security, and adherence to regulations. Bank quality control professionals often use audits, checklists, and data analysis to identify errors and improve service quality. Strong attention to detail and knowledge of banking standards are essential for this role.

What are popular job titles related to Bank Quality Control jobs in Delaware?

For Bank Quality Control jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Bank Quality Control jobs in Delaware look for?

The top searched job categories for Bank Quality Control jobs in Delaware are:

Bank Quality Control jobs near you
Infographic showing various Bank Quality Control job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Senior Institutional Services Automation Quality Control Analyst (Payments)

M&T Bank

Wilmington, DE

Full-time

Posted 16 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

78th of 175 rated banks

Job description

Overview:

The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated astrategic program of continuous improvement to support the growth objectives.The goals of the program are to reduce operational issues and risks by standardizing processes, implementing best practices in key areas, and adding new governance and control functions. In addition, long term digital transformation is required togrow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve. These two strategic focus areas are driving growth in overall business investment.

Job Summary:

In alignment with the business strategy, we are seeking an entrepreneurial and highly analytical Senior IS Automation Quality Control Analyst to ensure the efficient delivery of high-quality business processes for Money Movement and Fees capabilities by designing, developing, and executing automated test scripts that support software products for the Bank's Institutional Services (IS) customers. You will work closely with cross-functional teams to understand system architecture, product requirements, and deliver test automation solutions that ensure both functional and non-functional quality coverage. Reporting to the QA Manager to support Money Movement & Fees, you will be responsible for defining and executing the manual & automation testing for core capabilities such as client receipts and disbursements, payment risk management and migrations, billing and invoicing, exception handling, and operational controls.

You will also share accountability for production support, partnering with technology and operations teams to perform post production validation and ensure the ongoing stability and reliability of Money Movement and Fees capabilities.

Primary Responsibilities:
  • Develop, maintain and execute manual and automated test scripts for web, API (Application Programming Interface), and/or mobile applications using appropriate tools and frameworks.
  • Collaborate with Development teams to understand system architecture and implementation; collaborate with Product Owner team by engaging in regular sprint planning and backlog grooming sessions to understand product requirements and acceptance criteria, translating them into comprehensive test automation scripts that ensure coverage of both functional and non-functional requirements.
  • Collaborate with engineers to integrate automated tests into CI/CD (Continuous Integration/Continuous Deployment) pipelines using the appropriate tools ensuring seamless and efficient test execution throughout the development life cycle.
  • Report defects clearly, verify fixes, and contribute to continuous improvement of the quality assurance process.
  • Complete root cause analysis of test failures and assist with debugging issues alongside the development team.
  • Ensure sufficient test data set-up and environment readiness for automation runs.
  • Maintain automation documentation and publish automation test execution status report with traceability of test coverage at feature level and communicate it to stakeholders.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Education and Experience Required:

Bachelor's degree in Computer Science, Engineering, or related field and a minimum of 2 years' software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing or in lieu of a degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing

Strong programming skills in one or more pertinent languages

Sound understanding of quality control methodologies, tools, and processes

Sound knowledge of agile development methodologies and Development Operations practices

Familiarity with pertinent defect tracking systems

Strong problem-solving skills

Strong verbal and written communication skills

Strong organizational skills

Education and Experience Preferred:

Minimum of 7 years' software quality assurance and control experience

Experience in testing cloud-based applications and APIs

Strong domain expertise in Money Movement and Fees capabilities, including client receipts and disbursements, billing triggers, exception handling, and operational controls.

Deep expertise in payment systems and payment processing concepts, including but not limited to: payment submission and orchestration, authentication and authorization, clearing and settlement, idempotency, error detection, and exception management.

Strong understanding of payment risk, controls, and fraud management, including: preventative and detective controls, operational risk, resiliency and auditability

Exposure to fintech platforms and emerging technologies, with a solid understanding of modern digital ecosystems and integration patterns.

Exposure to AI concepts and tools (e.g., AI-assisted testing, test data generation, intelligent automation) is highly preferred, with the ability to apply AI-driven approaches to improve QA efficiency and coverage.

ISTQB (International Software Testing Qualifications Board) or similar QA certification

Experience with pertinent performance and load testing tools

Exposure to security testing practices and tools

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilmington, Delaware, United States of America

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