Bank Operations Associate Jobs in Chicopee, MA (NOW HIRING)

Job Title: Deposit Operations Payment Specialist                                 

Department: Operations

Job Status: Full Time                                                                                     

FLSA Status: Non-Exempt

Grade:  9                                                                                                      

Amount of Travel: No Travel                

Reports To: Deposit Operations Assistant Manager                              

Positions Supervised: N/A      

POSITION SUMMARY Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH and Instant Payment processing.  

 ESSENTIAL FUNCTIONS

• Serve as a subject matter expert and resource for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
• Interpret and apply bank deposit operations and ACH compliance requirements, ensuring all transactions adhere to applicable NACHA rules, regulatory standards, and internal risk‑management controls.
• Main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries.
• Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.
• Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
• Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
• Processes reclamations  within the established timeframe.
• Processes ACH Positive Pay Returns from the BGDS Department daily.
• Downloads Fed ACH Returns report from FedLine Advantage weekly.
• Downloads standard reports from FedLine Advantage monthly.
• Researches and reconciles any outages on the ACH In Process General Ledger account.
• Balances the ELAN account monthly.
• Utilizes Payment Exchange system to monitor  Instant Payment transactions including Instant Payment fraud and disputes.
• Provides support and backup on all tasks performed by the Deposit Operations Associates.
• Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
• Assists the Deposit Operations Manager, as needed.
• Identify areas for improvement and work with management to implement recommended changes.
• Monitors procedures for accuracy and update as needed.
• Research problems of a more complex nature.
• Process all adjustment requests. 
• Assists with gathering documentation for audit requests.
• Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

• Communication
• Job Knowledge
• Productivity & Time Management
• Quality
• Teamwork & Cooperation

Education/Experience/Skills & Abilities

• High School Diploma or GED required.
• Minimum 1 year of bank deposit operations and ACH processing experience.
• Accredited ACH Professional (AAP) certification after two years of ACH experience.
• Strong attention to detail and accuracy.
• Excellent customer service and problem-solving skills.
• Working knowledge of Microsoft Office (Word and Excel).
• Ability to multi-task with good organizational skills. Working knowledge of the bank’s deposit products and services.

 PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand                                  Occasionally

10 lbs or less                  Occasionally

Walk                                   Occasionally

11 – 20 lbs                      Occasionally

Sit                                       Constantly

21 – 50 lbs                     Not Applicable

Handling/Fingering         Occasionally

51 – 100 lbs                   Not Applicable

Reach Outward               Not Applicable

Over 100 lbs                  Not Applicable

Reach Above Shoulder   Not Applicable

Push/Pull                                                                                              

Climb                                 Not Applicable

12 lbs or less                  Occasionally

Crawl                                 Not Applicable

13 – 25 lbs                      Occasionally

Squat or Kneel                 Not Applicable

26 – 40lbs                       Not Applicable

Bend                                  Not Applicable

41 – 100 lbs                    Not Applicable

N (Not Applicable)          Activity is not applicable to this occupation.

O (Occasionally)               Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently)                   Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly)                   Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included.   It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.