Bank Operations Associate Jobs in Ohio (NOW HIRING)

The WORKlife Specialist is responsible for developing, defining, and executing the strategy that positions First Financial as ‘The’ community bank for businesses and organizations to provide or expand financial wellness benefits to their employees/members at no expense to the employer. The WORKlife Specialist reports into the Retail Bank and will operate within designated financial centers, districts, and regions, being accountable for executing and achieving the retail and consumer bank’s goals and objectives.

• Partner with Retail Banking leadership and the WORKlife Program Manager to implement consumer bank strategies and objectives that attract, retain, and grow core business and commercial relationships in local communities.
• Develop and implement engagement strategies and plans for districts and markets, establishing behaviors and routines to achieve success in the WORKlife Program.
• Manage WORKlife efforts within assigned districts and/or regions, ensuring all accounts are onboarded and receive ongoing focus.
• Initiate and maintain client and prospect contact through timely and relevant strategies, creating personal sales plans to capitalize on leads and campaigns.
• Proactively engage existing and new business owners and key decision‑makers to establish opportunities that drive new membership to the WORKlife Banking Program, anchored with a core checking account.
• Collaborate with commercial, business banking, treasury, retail, and other partners to offer the WORKlife Banking Program and present it holistically to companies, organizations, employees, and communities.
• Serve as a knowledge leader, presenting and organizing all resources—educational offerings, bank store materials, marketing collateral, presentation decks, products, services, relationship benefits, and program‑specific resources—to business owners and employees.
• Support the WORKlife Program Manager and Retail Leadership on complex client situations, identify new introductions, and pursue opportunities across all served markets.
• Liaise and serve as a trusted advisor for financial center teams and associates, influencing program enhancements and increased impact of WORKlife initiatives.
• Participate in bank marketing and sales efforts, contributing to district and regional programs that promote the organization’s strategic priorities.
• Ensure compliance with all bank, loan, and regulatory guidelines, maintaining operational excellence for loan and deposit portfolios.
• Identify and develop the WORKlife book of company and organization relationships, fostering new opportunities and deepening existing ones.
• Conduct group presentations and 1:1 consultations with company employees and leaders, educating them on First Financial banking solutions including loans, deposits, wealth, planning, and financial wellness.
• Lead regional and district meetings and huddles to align sales and service activities, prioritizing actions and resources across teams.
• Consistently meet or exceed sales goals, collaborating with lines of business to help clients meet their financial needs.
• Provide coaching and feedback to bank associates, educating others on program activities, successes, and performance.
• Hold periodic meetings with district, market, and regional leadership to align resources and establish strategic priorities.
• Create powerful partnerships with internal and external stakeholders to generate plans, strategies, and tactics serving small businesses and owners.
• Leverage district and regional connections to market campaigns, promotions, and products tailored to businesses and their employees.
• Achieve performance outcomes for the district and region from a WORKlife perspective, leading local teams through coaching, development, and performance management.
• Ensure adherence to all compliance and regulatory procedures related to the bank’s operations.

• 5‑7years of client experience in banking or financial services with a focus on businesses and organizations, or in a retail or business banking role.
• 5‑7years of sales and service experience, with a proven track record of achieving sales and service goals in a retail or business environment.
• Bachelor’s Degree or equivalent combination of education and work experience in sales.
• Strong working knowledge of consumer and commercial banking products, including deposits, credit, treasury, employee benefit programs, and investments.
• Demonstrated success with consultative, needs‑based selling.
• Experience working with senior levels of organizations on strategic planning and execution.
• Excellent interpersonal, verbal and written communication, organizational, managerial and project‑management skills, with a strong emphasis on presentation skills to small and large groups.
• Well‑developed customer‑relations skills and the ability to influence without authority.
• Ability to manage multiple tasks and projects simultaneously.
• Capability to work independently with limited supervision and as part of a team.
• Physical ability to occasionally lift and carry up to 20lbs, walk, sit, stand, and drive frequently.

• Responsible for meeting all compliance requirements imposed by state and federal law and regulation, including BSA, Check 21, CIP, CRA, HMDA, RegB, RegD, RegE, RegCC, Truth in Savings, Privacy Compliance, and the Patriot Act.
• Maintain compliance with all lending and deposit procedures and policies.

Pay Range: $66,000.00 – $87,500.00

Incentive Eligibility: All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.

Benefits: We provide relevant, thoughtful benefits and programs that support overall associate well‑being. Please review our Benefits Guide.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.