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Bank Operations Associate Jobs in Massachusetts (NOW HIRING)

Eastern Bank

Operations Associate

Newburyport, MA

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Must master the use of the bank's cash forecasting system. * Serving as the branch's ATM custodian ...

Eastern Bank

Operations Associate

Newburyport, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Must master the use of the bank's cash forecasting system. * Serving as the branch's ATM custodian ...

Eastern Bank

Operations Associate

Medford, MA

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Must master the use of the bank's cash forecasting system. * Serving as the branch's ATM custodian ...

Eastern Bank

Operations Associate

North Andover, MA

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Must master the use of the bank's cash forecasting system. * Serving as the branch's ATM custodian ...

Eastern Bank

Operations Associate

Medford, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Must master the use of the bank's cash forecasting system. * Serving as the branch's ATM custodian ...

Eastern Bank

Operations Associate

North Andover, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Must master the use of the bank's cash forecasting system. * Serving as the branch's ATM custodian ...

Eastern Bank

Operations Associate (Everett)

Everett, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... Must master the use of the bank's cash forecasting system. * Serving as the branch's ATM custodian ...

Alegeus

Payment Operations Associate I

Boston, MA · On-site

$15.96 - $27.21/hr

PAYMENT OPERATIONS ASSOCIATE I Join our team at Alegeus, where you'll experience unmatched ... Keep our financial engine running smoothly by executing critical banking and back-office operations ...

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Bank Operations Associate information

See Massachusetts salary details

$12

$28

$58

How much do bank operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for bank operations associate in Massachusetts is $28.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $33.08 per hour, depending on experience, location, and employer.

What does a bank operations associate do at a bank?

A bank operations associate is responsible for processing transactions, maintaining account records, and ensuring compliance with banking policies. They often use banking software and may handle tasks such as deposits, withdrawals, and account reconciliations to support smooth bank functions.

What is the difference between Bank Operations Associate vs Bank Teller?

AspectBank Operations AssociateBank Teller
Primary RoleSupports back-office banking functions, processes transactions, manages accounts, and ensures complianceHandles customer transactions, deposits, withdrawals, and provides basic banking services
Required SkillsAttention to detail, knowledge of banking procedures, data entry, and complianceCustomer service, cash handling, communication skills
Work EnvironmentOffice setting, back-end operationsBranch front-line customer service
CertificationsTypically no specific certifications required, but familiarity with banking software is commonUsually no certifications required

While both roles are essential in banking, Bank Operations Associates focus on back-office processes and compliance, whereas Bank Tellers interact directly with customers. Understanding these differences helps job seekers identify the right career path within banking operations.

Is bank operations a good career path?

Bank operations is a stable career that involves managing daily banking activities, processing transactions, and ensuring compliance. It often requires attention to detail, knowledge of banking software, and can offer opportunities for advancement within financial institutions.
What are the most commonly searched types of Bank Operations jobs in Massachusetts? The most popular types of Bank Operations jobs in Massachusetts are:
What cities in Massachusetts are hiring for Bank Operations Associate jobs? Cities in Massachusetts with the most Bank Operations Associate job openings:
Bank Operations Associate jobs near you
Infographic showing various Bank Operations Associate job openings in Massachusetts as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $59,617 per year, or $28.7 per hour.

Operations Associate

Eastern Bank

Newburyport, MA

$24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Eastern Bank rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

47th of 171 rated banks

Job description

 Starting Rate: $24.50 

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.  Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities.  Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

  • Managing the branch cash vault to within prescribed limits and serving as the vault custodian.  Must master the use of the bank's cash forecasting system. 
  • Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily.
  • Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
  • Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements
  • Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
  • Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

  • Opening deposit accounts and taking loan applications for various lending units 
  • Closing consumer loans 
  • Making referrals to other bank business lines and third-party partners
  • Handling routine account maintenance and other servicing issues
  • Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer.  If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

  • Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.  Individual should be an outgoing self-starter and be technically literate.
  • Enthusiastic individuals with strong interpersonal skills and a desire to be in the 'customer service' business are ideal candidates for this role.  Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank. 

Working Conditions:

  • Ability to stand and remain standing for up to five hours at a time without a break. 
  • May be required to lift and/or move coin/currency bags weighing 25-30 pounds.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer.  All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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