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Provide clerical office support to the UCPG. Primary areas of responsibility would be to support the revenue cycle team by scanning and linking documents to patient accounts and sorting and distributing mail. Maintain office equipment and answer phones and assume receptionist activities when the receptionist is out of the office or on break.

Responsibilities:

• Faxing and mailing appeals/redeterminations via Epic Workqueues.
• Notating accounts in Epic as needed.
• Other duties as assigned by Accounts Receivables Managers.
• Scan documents for the following areas: Cash Posting – EOBs, refund requests.
• Accounts Receivable - appeals or correspondence letters.
• Self-Pay - attorney request faxes and patient documentation.
• Registration – Provider Enrollment, patient demographic/insurance updates and COB information.
• Other - Faxes, Appeals, Authorization, Consents, Split Bill, Reviews, Transplant, Coding Review, Tracers, Medical Records, etc.
• Review appeal letters and update claim status in the Billing system.
• Review and distribute documents to the Accounts Receivable Department.
• File bank lockbox batches.
• Review and distribute payment and denial batches to the Auditing team.
• Discard/shred completed documentation.
• Sort and distribute daily faxes and incoming mail to the appropriate areas.
• Collect outgoing mail for all office units and process envelopes through the postage machine.
• Process Return to Sender Mail and distribute to the self-pay AR representatives.
• Send out Certified Mail.
• Backup for the front desk receptionist when needed.
• Order and maintain supplies for the office.

Competencies:

• Demonstrated ability to interact and communicate with clarity, tact, and courtesy with patrons, patients, staff faculty, students, and others.
• Demonstrated ability to participate as a member of the staff in identifying priorities for the work unit and participate as a member of a work group or team. Demonstrated ability to work with supervision to identify and describe work task priorities.
• Demonstrated ability to communicate effectively in English, both orally and in writing.
• Demonstrated ability to recognize and resolve or refer problems and conflicts.
• Demonstrated ability to negotiate and manage interpersonal communication effectively.
• Demonstrated ability to use or learn to use a range of position related software applications. These may include standard software packages as well as networked systems, email, the Web, and other types of information structures.
• Demonstrated ability to read and understand basic documentation such as Help screens and departmental handouts.

Additional Responsibilities

Education, Experience, or Certifications:

Education:

• High School Diploma or GED from an accredited institution, required.

Experience:

• Previous experience with physician billing preferred.
• Previous experience using electronic medical records systems preferred.
• Previous Epic experience preferred.
• General knowledge of Medical Terminology preferred.

Technical Knowledges or Skills:

• PC experience and MS Office (Word and Excel) required.
• Ability to communicate effectively in English, both orally and in writing.
• Ability to use or learn to use a range of position related software applications.
• These may include standard software packages as well as networked systems, email, the Web and other types of information.

Working Conditions and Physical Requirements:

• This position requires full time onsite presence Monday-Friday.

Pay Range:

• $20.69 - $30.29 per hour

Required Documents:

• Resume
• Cover Letter

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions. When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Benefit Eligibility

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.

Pay Rate Type

Hourly

Pay Range

$20.69 - $30.29

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Scheduled Weekly Hours

40

Union

024- Local 743, I.B.T. Clerical

Job is Exempt

No

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Date

2026-08-19

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.