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Bank Lockbox Jobs in Ohio (NOW HIRING)

stateindustrial

Cash Application Specialist

Cleveland, OH · On-site

$19.25 - $23.75/hr

Apply customer payments received through lockbox, ACH, wire transfers, checks, and credit cards ... Reconcile cash receipts to bank activity and the general ledger * Prepare journal entries related ...

Wilmerhale

Billing Coordinator

Miamisburg, OH

Coordinates and implements electronic cash receipts files from lockbox; stays current on latest ... Assists G/L group monthly to reconcile firm bank accounts. * Backs up Cash Management staff in GL ...

Orthopedic One

Payment Specialist

Westerville, OH · On-site

Posts payments to practice management system (lockbox, pre-collect and cash out payments within 24 ... and bank deposits daily. Identifies and resolves any transaction exceptions to ensure accurate ...

Orthopedic One

Payment Specialist

Westerville, OH

Posts payments to practice management system (lockbox, pre-collect and cash out payments within 24 ... and bank deposits daily. Identifies and resolves any transaction exceptions to ensure accurate ...

Collabera

Claims Collections Processor

Mason, OH

$16 - $20.25/hr

... with lockbox activity assigned by the Accounts Receivable Manager or Team Lead; perform the processing and posting of US checks, wires and other bank activity. * Maintain a high level of customer ...

Fifth Third

Default Specialist I

Cincinnati, OH

... Bank allowable limits. Reviews and processes incoming checks or wires through the Default Lockbox. Monitors funds within Default unapplied buckets, reviews Charge Off Reports and processes Charge ...

WilmerHale

Billing Coordinator

Miamisburg, OH · Hybrid

Coordinates and implements electronic cash receipts files from lockbox; stays current on latest ... Assists G/L group monthly to reconcile firm bank accounts. * Backs up Cash Management staff in GL ...

WilmerHale

Billing Coordinator

Miamisburg, OH · On-site

Coordinates and implements electronic cash receipts files from lockbox; stays current on latest ... Assists G/L group monthly to reconcile firm bank accounts. * Backs up Cash Management staff in GL ...

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Bank Lockbox information

What is a bank lockbox?

A Bank Lockbox job involves processing and managing payments received through a secure mail collection service used by businesses to streamline receivables. Employees in this role open mailed payments, verify and record transaction details, and prepare deposits for the bank. Accuracy and attention to detail are essential to ensure efficient and secure handling of financial documents. This position is commonly found in banking institutions and payment processing centers.

What does a bank lockbox do?

A typical day in a Bank Lockbox role involves opening, sorting, and processing incoming mail payments, accurately entering payment data into banking systems, and verifying transaction details for clients. You may also be responsible for handling exceptions, flagging discrepancies, and ensuring compliance with strict timelines to meet customer service standards. While much of the work is independent, collaboration with team members and communication with other departments is common to resolve issues quickly. The environment is generally fast-paced and detail-oriented, ideal for those who enjoy routine, accuracy, and supporting the smooth operation of cash flow for businesses.

What are the key skills and qualifications needed to thrive in the bank lockbox position?

To excel in a Bank Lockbox position, strong attention to detail, data entry skills, and familiarity with basic accounting principles are essential, usually supported by a high school diploma or equivalent. Experience with lockbox processing software, check scanning equipment, and bank transaction systems is highly valued. Strong organizational skills, reliability, and the ability to work well both independently and as part of a team are important soft skills. These competencies ensure accurate, efficient processing of payments and transactions, which is critical to maintaining client satisfaction and financial accuracy.

What are popular job titles related to Bank Lockbox jobs in Ohio? For Bank Lockbox jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Bank Lockbox jobs in Ohio look for? The top searched job categories for Bank Lockbox jobs in Ohio are:
What cities in Ohio are hiring for Bank Lockbox jobs? Cities in Ohio with the most Bank Lockbox job openings:
Bank Lockbox jobs near you
Infographic showing various Bank Lockbox job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 7% Temporary, and 13% Contract. Highlights an 87% In-person, and 13% Remote job distribution.

Commercial Services Representative I - 11:30am - 8:00pm Shift

Fifth Third Bank

Cincinnati, OH • On-site

$15.25 - $19.25/hr

Full-time

Posted 9 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

105th of 170 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial products and services.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Handles customer interactions in a professional, courteous manner.
  • Provides accurate information to the customer. Explains products and policies so the customer can understand.
  • Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients.
  • Directs Treasury Management product and service requests to the CSC Implementations Specialists.
  • Provides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry.
  • Assumes ownership on every customer interaction to answer the customer's question or solve the problem during the initial contact. When escalation is required to provide customer resolution, agent will accurately route customer to the appropriate department.
  • Follows departmental policies and procedures, particularly in regards to customer confidentiality.
  • Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.
  • Handles a significant number of customer interactions within the call center environment. The interactions will be received via phone or email.
  • Continuously utilized computer systems for tracking, information gathering, and/or troubleshooting. All issues or requests are successfully tracked by creating a service request within the CRM application.
  • Adheres to minimum call center standards for quality, schedule adherence, attendance, and performance goals.
  • Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
  • Continually learning and developing knowledge of Bank products and services.
  • Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High school education or equivalent.
  • Minimum two (2) years of previous customer service or commercial experience preferred.
  • Must be able to perform data entry and basic computer skills.
  • Knowledge of banking products and procedures helpful.
  • Excellent customer service skills and the ability to articulate and explain information clearly.
  • Excellent telephone communication skills are essential.
  • Must be able, and willing to learn about Bank products and services.
  • Good problem solving skills.

WORKING CONDITIONS:
  • Normal office environment with little exposure to dust, noise, temperature and the like.
  • Extended viewing of CRT screen.
  • Extended telephone use.
  • Repetitive keystroke movements.
  • May occasionally lift or move up to 10 lbs.

Commercial Services Representative I - 11:30am - 8:00pm Shift
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

What Fifth Third Bank employees say

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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