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Bank First Jobs in Madison, WI (NOW HIRING)

First Mid

Senior Commercial Loan Officer

Janesville, WI

$93K - $215K/yr

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is ... Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan ...

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Bank First information

See Madison, WI salary details

$14

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$27

How much do bank first jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for bank first in Madison, WI is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.51 per hour, depending on experience, location, and employer.

What are the main challenges bank tellers face when interacting with customers, and how are these typically addressed within the team?

Bank Tellers often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes during peak hours, and ensuring accuracy with every transaction. To address these, most banks provide comprehensive training, encourage teamwork for problem-solving, and have clear escalation procedures for complex issues. Team supervisors and managers are available to provide support, and regular meetings often help share best practices and feedback to improve service quality.

What are the key skills and qualifications needed to thrive as a bank teller, and why are they important?

To thrive as a Bank Teller, you need strong numerical aptitude, attention to detail, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with banking software, cash handling procedures, and financial transaction systems is essential. Excellent communication, problem-solving abilities, and integrity help build trust and rapport with customers. These skills ensure accurate transactions, regulatory compliance, and a positive client experience, which are critical in the banking industry.

What is the difference between Bank First vs Bank Teller?

AspectBank FirstBank Teller
Required CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; on-the-job training provided
Work EnvironmentBranch offices, customer service areasBranch counters, customer service desks
Employer & Industry UsageFinancial institutions, credit unionsRetail banks, credit unions, financial services
Common Search & ComparisonCustomer service roles in bankingEntry-level banking position, customer interaction

Bank First and Bank Teller roles both operate within banking environments, focusing on customer service. Bank First typically refers to a financial institution or credit union, while a Bank Teller is an entry-level position within such institutions. Tellers handle daily customer transactions, whereas Bank First may encompass broader banking services. Understanding these differences helps job seekers target the right roles in the banking industry.

What is a Bank First?

A Bank First employee works for Bank First, a financial institution that provides a range of banking services including personal, business, and agribusiness banking. Employees may work in various roles such as customer service, loan processing, account management, or financial advising. Their main responsibility is to help customers manage their finances, open accounts, process transactions, and provide information about the bank’s products and services. Bank First employees also ensure compliance with banking regulations and maintain a high standard of customer service.
What are popular job titles related to Bank First jobs in Madison, WI? For Bank First jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Bank First jobs in Madison, WI look for? The top searched job categories for Bank First jobs in Madison, WI are:
What cities near Madison, WI are hiring for Bank First jobs? Cities near Madison, WI with the most Bank First job openings:
Bank First jobs near you
Infographic showing various Bank First job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,488 per year, or $20.9 per hour.

Bilingual Customer Support Center Agent I

First Mid Bank & Trust

Janesville, WI • On-site

$17.50 - $19.62/hr

Other

Medical, Retirement, PTO

Posted 7 days ago

First Mid Bank & Trust rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

33rd of 170 rated banks

Job description


Position:
Bilingual Customer Support Center Agent I
Location:
Janesville, WI
Job Id:
4700
# of Openings:
1
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to:
  • Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our customer service standards.
  • Service customers over the phone with accuracy and efficiency within policy guidelines.
  • Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
  • Solicits assistance from management as needed. Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity.
  • Adheres to all bank compliance, security and operational policies and procedures.
  • Performs changes to existing accounts as requested by the customer.
  • Transferring request that are outside the scope of the CSC to the appropriate individual or department for assistance.
  • Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to management.
  • Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook and/or First Mid policies.
  • Ensuring all customer interactions & documentation follow bank policy & regulations, while maintaining customer confidentiality.
  • Identifies and recommends products and/or services to best meet the needs of the customer.
  • Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
  • Actively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc.
  • Complete other specified duties as assigned.

Qualifications
Education:
  • High School Diploma/GED required.

Experience:
  • 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
  • Previous contact center experience preferred.

Skills:
  • Bilingual (Spanish and English speaking) strongly preferred.
  • Proficient in usage of Microsoft Office and computer application
  • Strong organizational and communication skills, both oral & written.
  • High level of interpersonal skills to interact with customers and potential customers in professional manner.
  • Ability to work additional hours or hours outside of the departmental operating hours as needed.


First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
LP123
Pay Range: $17.50 - $19.62 per hour
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