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Bank Collections Jobs in Georgia (NOW HIRING)

Fiserv, Inc.

Sr. B2B Collection Representative

Marietta, GA · On-site

$16 - $20.75/hr

Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field. Sponsorship You must currently possess valid and unrestricted Canada ...

Monitise

Sr. B2B Collection Representative

Marietta, GA · On-site

$16 - $20.75/hr

Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field. Sponsorship You must currently possess valid and unrestricted Canada ...

Monitise

Alternative Payments Collector

Marietta, GA · On-site

$16 - $21.50/hr

Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections. * Ability to negotiate repayment plans effectively. * Strong ...

Collabera

Collections

Kennesaw, GA

$15/hr

Banking Location: Greensboro, NC Job Title: Collections Representative Duration: 4 to 5 Months Pay Rate: $15.00/hr Shift Timings: Monday to Thursday 12:00 PM to 9:00 PM, Friday 8:00 AM to 5:00 PM and ...

Fiserv, Inc.

Alternative Payments Collector

Marietta, GA · On-site

$16 - $21.50/hr

Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections. * Ability to negotiate repayment plans effectively. * Strong ...

YouLend

US Collections Analyst

Atlanta, GA · On-site

US Collections Analyst Department: Collections & Recoveries Employment Type: Permanent Location ... Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance ...

Td

Collections Strategy Manager

Atlanta, GA · On-site

$120K - $145K/yr

Develop and execute collections strategies across delinquency stages (early- to late-stage), with ... Together, we are reimagining what banking can be for our clients, colleagues and communities. Our ...

ATLANTICUS

Collections Agency Manager

Atlanta, GA · On-site

Atlanticus™ technology enables bank, retail, and healthcare partners to offer more inclusive ... The Role The Collections Vendor Manager will be responsible for oversight of strategic 1st Party ...

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$10

$18

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How much do bank collections jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for bank collections in Georgia is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in bank collections?

To thrive in Bank Collections, you need a solid understanding of financial regulations, debt recovery processes, and strong analytical abilities, often supported by a background in finance or customer service. Familiarity with collections management systems, CRM software, and knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines are typically required. Excellent negotiation, problem-solving, and interpersonal skills distinguish top performers in this position. These skills ensure effective debt recovery while maintaining customer relationships and compliance with legal standards.

What are some typical challenges faced by professionals working in bank collections?

Professionals in Bank Collections often encounter challenges such as dealing with unresponsive or distressed customers, meeting collection targets under time constraints, and navigating complex financial situations. Balancing assertiveness with empathy is key when communicating with clients to find effective solutions for repayment. Additionally, staying up to date on changing regulations and maintaining accurate documentation are essential to avoid compliance issues. The role can be fast-paced, requiring resilience and adaptability to handle difficult conversations and high call volumes. However, overcoming these challenges can lead to valuable experience and opportunities for advancement within banking operations or credit management.

What does a bank collections specialist do at a bank?

A bank collections specialist is responsible for managing overdue accounts by contacting customers to arrange payments, resolving billing issues, and minimizing financial losses for the bank. They often use collection software and require strong communication and negotiation skills to recover delinquent funds efficiently.

What is a bank collections?

A Bank Collections job involves contacting customers who have overdue accounts to arrange payment and help them resolve outstanding debts. Collections agents work with individuals or businesses to negotiate payment plans, provide information on account status, and, if necessary, escalate cases to legal or recovery departments. Strong communication, negotiation, and problem-solving skills are essential to succeed in this role.

What are popular job titles related to Bank Collections jobs in Georgia? For Bank Collections jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Bank Collections jobs in Georgia look for? The top searched job categories for Bank Collections jobs in Georgia are:
Bank Collections jobs near you
Infographic showing various Bank Collections job openings in Georgia as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $37,699 per year, or $18.1 per hour.

CCHL Servicing Collections Specialist

Capital City Bank

Kennesaw, GA • On-site

$17 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Capital City Bank rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

113th of 170 rated banks

Job description

Capital City Home Loans Servicing Collections Specialist - Capital City Bank - More than your bank your banker.
Full Time - M-F 40 hours
General Summary
The Servicing Collections Specialist position is a member of the Loan Servicing Operations and Default Team with the primary responsibility for the effective management of accounts in various stages of delinquency or default. The Collections Specialist is responsible for managing delinquent accounts, contacting customers regarding past-due balances, and working toward timely resolution through payment arrangements, loss mitigation options, or account reconciliation. This role requires strong communication skills, attention to detail, and the ability to balance customer service with compliance and company policies.
All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
Principal Duties and Responsibilities
  • Effectively communicate and educate borrowers, explaining the impact of delinquency on the loan and potential loss mitigation options. Escalate accounts when necessary for advanced collections, default, or legal action
  • Properly updating and documenting the servicing platform, including right party contact, promise to pay dates, and reason for default
  • Contact customers via phone, email, and written correspondence regarding delinquent accounts
  • Negotiate repayment plans in accordance with company and/or Investor guidelines
  • Educate customers on available options, deadlines, and consequences of non-payment
  • Ensure compliance with federal, state, and local regulations (e.g., FDCPA, CFPB guidelines)
  • Collaborate with internal departments such as Customer Service, Loss Mitigation, Legal, and Accounting
  • Assist the Servicing & Default Manager as needed.

Employer determines the essential functions of the job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Strategic Wealth, and Capital City Home Loans, with department managers setting the standard.
Associated Duties
Provides additional support to manager and department colleagues.
Completes all assigned/required Bank training within established timelines.
Knowledge, Skills and Abilities (KSAs) Required
The following KSAs are usually acquired through work experience and/or specialized course(s) and are further defined in each of the Specialist levels below:
  • Understanding of FNMA, FHA, VA, and other applicable investor guidelines, with the ability to apply regulatory and compliance standards in daily servicing and collections activities
  • Mortgage, auto, credit card, or consumer finance collections experience
  • Understanding of default servicing or loss mitigation processes
  • Ability to work independently and manage high-volume workloads
  • Problem-solving mindset with sound judgment
  • Adaptability in a fast-paced, compliance-driven environment
  • Must be able to effectively communicate with borrowers while maintaining privacy and respectful demeanor.
  • Ability to prioritize work, multi-task and display a flexible attitude.
  • Ability to manage time constraints and meet operational deadlines.
  • Ability to handle high pace work environment with unpredictable workloads.
  • Attention to detail and accuracy.

Education
Minimum, high school diploma or equivalent required. Bachelor's Degree from an accredited college preferred. Relevant experience may substitute for the education requirement. Two years of Mortgage Servicing experience preferred, and relevant banking experience considered.
Experience
  • 2 years of collection experience servicing Conventional insured loans, FHA, USDA and VA loans.
  • 2 years of experience as a "Single Point of Contact"
  • 2 years of property preservation experience

Working Conditions
  • Lobby or cubicle environment.
  • In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits:
  • Medical, Dental and Vision
  • Life Insurance
  • 401(k) with Matching
  • Flexible Spending Accounts
  • Tuition Assistance
  • Stock Purchase
  • Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an "all-inclusive" list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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