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Bank Call Center Jobs in Decatur, GA (NOW HIRING)

Monitise

Senior Collection Specialist

Marietta, GA · On-site

$17.50 - $23.75/hr

Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred ... Previous experience in bank collections, credit card collections, mortgage collections, medical ...

Monitise

Executive Collector

Marietta, GA · On-site

$16 - $21.50/hr

Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred ... Previous experience in bank collections, credit card collections, mortgage collections, medical ...

Bank OZK

Telecommunications Engineer

Alpharetta, GA · On-site

Administers and troubleshoots Webex Contact Center solutions, including call routing, agent ... Bank OZK is an equal opportunity employer and gives consideration for employment to qualified ...

Amerisbank

Customer Service Specialist

Atlanta, GA

$16.25 - $21.75/hr

Maintain accurate call documentation. Identify customer needs and offer appropriate bank products ... Industry and Work Experience: 1 or more years of customer service or call center experience ...

Amerisbank

Customer Service Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Maintain accurate call documentation. Identify customer needs and offer appropriate bank products ... Industry and Work Experience: 1 or more years of customer service or call center experience ...

Sonsoftinc

Customer Service Representative

Alpharetta, GA

$15.50 - $21.25/hr

... call center in a way that is in line with the mission, values and standards of the company and ... It has excellent domain competencies in verticals such as Automotive, Banking & Financial Service ...

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All JobsBank Call Center JobsBank Call Center Jobs in Decatur, GA

Bank Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do bank call center jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for bank call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What do bank call centers do?

A bank call center employs representatives who handle customer inquiries, provide account information, assist with transactions, and resolve issues related to banking services. They often use customer relationship management (CRM) software and require good communication skills to serve clients efficiently.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What job makes $10,000 a month without a degree?

In a bank call center, high-level roles such as senior customer service managers or specialized financial advisors can earn around $10,000 per month, especially with extensive experience and performance bonuses. These positions often require strong communication skills, industry knowledge, and sometimes certifications, but may not always require a formal degree.

What Are the Qualifications to Get a Bank Call Center Job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they may involve overseeing multiple teams or departments.

Does PNC bank offer remote positions?

Bank call center positions at PNC Bank are often available as remote roles, especially for customer service representatives. These positions typically require strong communication skills and familiarity with banking products, and may involve working from home full-time or part-time depending on the company's current staffing needs.

What are the key skills and qualifications needed to thrive as a Bank Call Center Representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are bank call center jobs?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs
What are popular job titles related to Bank Call Center jobs in Decatur, GA? For Bank Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Bank Call Center jobs in Decatur, GA look for? The top searched job categories for Bank Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Bank Call Center jobs? Cities near Decatur, GA with the most Bank Call Center job openings:
Bank Call Center jobs near you

Senior Collection Specialist

Monitise

Marietta, GA • On-site

$17.50 - $23.75/hr

Full-time

Retirement

Posted 9 days ago

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Collection Specialist

About this Role:

As an Senior Collection Specialist, you are responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment. You will clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies.

You will manage complex, higherbalance accounts, providing consistent daily outreach until resolution while accurately documenting all activity. Success in this role requires strong judgment, advanced negotiation skills, and accountability for meeting aggressive collection targets that directly support departmental and organizational goals.

What You Will Do:

  • Establish rapport with customers to overcome objections and successfully negotiate payment resolutions

  • Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills

  • Clearly explain account details, balances, and repayment options in a professional and compliant manner

  • Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries

  • Ensure timely and successful completion of assigned accounts and daily objectives

  • Identify issues requiring follow-up or escalation and clearly detail next steps for resolution

  • Maintain compliance with all federal, state, and company regulations while meeting performance expectations

Experience You'll Need:

  • High School Diploma or equivalent (required)

  • Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred)

  • Strong communication, negotiation, and conflictresolution skills

  • Ability to manage challenging conversations while maintaining professionalism

  • Availability to work on-site for the first 90 days, Monday-Friday

  • Three early shifts: 8:00 am - 5:00 pm

  • Two late shifts: 12:00 pm - 9:00 pm and another shift 1:00pm-10:00pm

Experience That Would Be Great To Have:

  • Experience with the CUBS system.

  • Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.

  • Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.

  • Ability to negotiate repayment plans effectively.

  • Strong problem-solving skills to resolve billing issues.

  • Proficiency in Microsoft Office.

Sponsorship:

  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

  • Fuel Your Life program to support physical, financial, social, and emotional well-being

  • Paid holidays and generous time away policies

  • No-cost mental health support through Employee Assistance Programs

  • Living Proof program to recognize your peers' extra effort with points used for rewards

  • Eight Employee Resource Groups to foster a collaborative culture

  • Unparalleled professional growth with training, development, and internal mobility opportunities

  • Retirement planning and discounted shares with the Employee Stock Purchase Plan

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.


It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contactAskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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