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Bank Call Center Jobs in Decatur, GA (NOW HIRING)

defi AUTO, LLC

Customer Service Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Duties and Responsibilities * Assist customers with bank and auto loan account questions in a high ... At least one (1) year of experience in a high-volume call center * Proven Remote Work Experience:

Seacoast Bank

SBA Banker

Atlanta, GA · On-site

$80K - $110K/yr

Call Planning and Follow-Up Client Retention Calls New Client Prospecting Outbound Telephone ... Maintain and expand a mature Center of Influence (COI) base of community and business leaders ...

Monitise

Alternative Payments Collector

Marietta, GA · On-site

$16 - $21.50/hr

Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred ... Previous experience in bank collections, credit card collections, mortgage collections, medical ...

Seacoast Bank

SBA Banker

Atlanta, GA · On-site

$80K - $110K/yr

Call Planning and Follow-Up Client Retention Calls New Client Prospecting Outbound Telephone ... Adheres to Seacoast Bank's Code of Conduct. • Accept loan applications and the collection all ...

Seacoast Bank

SBA Banker

Atlanta, GA · On-site

$80K - $110K/yr

Call Planning and Follow-Up Client Retention Calls New Client Prospecting Outbound Telephone ... Adheres to Seacoast Bank's Code of Conduct. • Accept loan applications and the collection all ...

RemX

Be Seen First

Customer Service Support Agent

Alpharetta, GA · On-site

$20/hr

Banking or Financial Service Experience (PLUS) * Previous Call Center Experience (PLUS) * Must live 25 miles or less from Alpharetta, GA as this role is 100% onsite If this opportunity aligns with ...

Posted today

Monitise

Sr. B2B Collection Representative

Marietta, GA · On-site

$16 - $20.75/hr

What You Will Do: * Collect outstanding accounts via telephone in a call center environment ... Previous work experience in payment processor collections, bank collections, credit card ...

Seacoast National Bank

SBA Banker

Atlanta, GA · On-site

$85 - $110/hr

Call Planning and Follow-Up Client Retention Calls New Client Prospecting Outbound Telephone ... Maintain and expand a mature Center of Influence (COI) base of community and business leaders ...

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All JobsBank Call Center JobsBank Call Center Jobs in Decatur, GA

Bank Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do bank call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bank call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are popular job titles related to Bank Call Center jobs in Decatur, GA?

For Bank Call Center jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Decatur, GA look for?

The top searched job categories for Bank Call Center jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Bank Call Center jobs?

Cities near Decatur, GA with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.

Customer Service Specialist

defi AUTO, LLC

Atlanta, GA • On-site

$16.25 - $21.75/hr

Other

PTO

Re-posted 10 days ago

Job description

Customer Service Specialist

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.

What is in it for You?

  • Paid Training
  • Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
  • Tuition Reimbursement
  • Day One - Comprehensive Benefits Package
  • We encourage your individual growth and look to promote within!

Position Summary

The Customer Service Specialist is responsible for managing a high volume of inbound and outbound calls, helping customers understand their account status, reviewing payment options, processing account requests, and providing a professional, solutions-focused customer experience.

Duties and Responsibilities

  • Assist customers with bank and auto loan account questions in a high-volume contact center environment.
  • Handle inbound and outbound calls professionally while providing accurate account support.
  • Process ACH requests.
  • Provide payoff quotes for consumers and dealers.
  • Update customer account information, including address changes and name changes.
  • Assist customers with online banking account needs, including password resets.
  • Order copies of checks/payments as needed.
  • Review customer account status and assist with payment-related questions.
  • Support early-stage account recovery conversations by helping customers understand available payment or resolution options.
  • Accurately document customer interactions and account updates.
  • Maintain professionalism, empathy, and compliance during all customer conversations.
  • Perform other duties as assigned.

Required Qualifications

  • High School Diploma or GED
  • Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
  • Proven Remote Work Experience: Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely
  • State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.

Affirmative Action/EEO statement

defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

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