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Bank Call Center Jobs in Decatur, GA (NOW HIRING)

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Inbound/Outbound call center experience and/or fraud experience * Knowledge of banking operations * Knowledge of fraud systems applications Additional Information To know more on this opportunity or ...

Ameris Bank

Customer Service Specialist

Atlanta, GA

$16.25 - $21.75/hr

Maintain accurate call documentation. * Identify customer needs and offer appropriate bank products ... Industry and Work Experience: * 1 or more years of customer service or call center experience ...

Ameris Bank

Customer Service Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to ... Industry and Work Experience: · 1 or more years of customer service or call center experience ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Inbound/Outbound call center experience and/or fraud experience * Knowledge of banking operations * Knowledge of fraud systems applications Additional Information To know more about this position ...

Citizens Trust Bank

Client Care Representative

Lithonia, GA · On-site

$14.50 - $19.75/hr

Minimum one year of call center experience in a banking environment a plus * College experience a plus * Good presentation, interpersonal relationship building, and organizational skills are ...

Citizens Trust Bank

Client Care Representative

Lithonia, GA · On-site

$14.50 - $19.75/hr

Minimum one year of call center experience in a banking environment a plus * College experience a plus * Good presentation, interpersonal relationship building, and organizational skills are ...

Fiserv, Inc.

Senior Collection Specialist

Marietta, GA · On-site

Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred ... Previous experience in bank collections, credit card collections, mortgage collections, medical ...

Fiserv, Inc.

Executive Collector

Marietta, GA · On-site

$16 - $21.50/hr

Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred ... Previous experience in bank collections, credit card collections, mortgage collections, medical ...

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All JobsBank Call Center JobsBank Call Center Jobs in Decatur, GA

Bank Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do bank call center jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for bank call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What do bank call centers do?

A bank call center employs representatives who handle customer inquiries, provide account information, assist with transactions, and resolve issues related to banking services. They often use customer relationship management (CRM) software and require good communication skills to serve clients efficiently.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What job makes $10,000 a month without a degree?

In a bank call center, high-level roles such as senior customer service managers or specialized financial advisors can earn around $10,000 per month, especially with extensive experience and performance bonuses. These positions often require strong communication skills, industry knowledge, and sometimes certifications, but may not always require a formal degree.

What Are the Qualifications to Get a Bank Call Center Job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they may involve overseeing multiple teams or departments.

Does PNC bank offer remote positions?

Bank call center positions at PNC Bank are often available as remote roles, especially for customer service representatives. These positions typically require strong communication skills and familiarity with banking products, and may involve working from home full-time or part-time depending on the company's current staffing needs.

What are the key skills and qualifications needed to thrive as a Bank Call Center Representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are bank call center jobs?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs
What are popular job titles related to Bank Call Center jobs in Decatur, GA? For Bank Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Bank Call Center jobs in Decatur, GA look for? The top searched job categories for Bank Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Bank Call Center jobs? Cities near Decatur, GA with the most Bank Call Center job openings:
Bank Call Center jobs near you
Fraud Analyst (CSR)

Fraud Analyst (CSR)

Collabera

Kennesaw, GA • On-site

$16 - $20/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Contract Duration: 6 months

Pay rate: $16-$20/hr

Shift Hours: Sun - Thur 5:00AM - 1:30PM EST or Tue - Sat 12:30PM - 9:00PM EST

Fraud Analyst and or analytical experience is no longer a nice to have but a really need to have requirement. Strong candidates without this experience can be considered but will not be priority. 

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor 

Qualifications
  • Customer service experience, demonstrated commitment to providing quality customer service 
  • Proven history of dependability 
  • Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer 
  • Ability to work a flexible schedule to meet business needs 
  • Experience working in a team environment 
  • Ability to think critically and use good, sound judgment in decision making 
  • Self-motivated and goal-oriented 
  • Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc. 
  • Excellent verbal and written communication skills 
  • Ability to effectively handle difficult client issues 
  • Proficiency in dealing with customers issues in both a routine and complex environment 
  • Ability to multi-task and proven track record of working independently 
  • Ability to adapt quickly to changes in the environment 

Desired Skills: 

  • College degree or commensurate work experience preferred 
  • 2-4 years of customer service experience 
  • Inbound/Outbound call center experience and/or fraud experience 
  • Knowledge of banking operations 
  • Knowledge of fraud systems applications
Additional Information

To know more on this opportunity or to schedule an interview, please contact:

Laidiza Gumera

973-774-7804

laidiza.gumera(at)collabera.com

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