ZipRecruiter

Log In

1

Bank Call Center Jobs in Decatur, GA (NOW HIRING)

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Inbound/Outbound call center experience and/or fraud experience * Knowledge of banking operations * Knowledge of fraud systems applications Additional Information To know more on this opportunity or ...

Synchrony

SVP, Consumer Bank Analytics

Alpharetta, GA · On-site

Partner with Operations leaders to analyze customer servicing interactions, call center performance ... Bank analytics deliverables. * Partner with Compliance, Risk, Finance, and Regulatory Reporting ...

TEKsystems

Bank Teller - Mableton GA (MGA)

Austell, GA · On-site

$14.50 - $18/hr

Experience in an inbound call centre or similar high-volume customer contact setting. * Strong banking and finance awareness, with the ability to understand and explain financial products and ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Inbound/Outbound call center experience and/or fraud experience * Knowledge of banking operations * Knowledge of fraud systems applications Additional Information To know more on this opportunity or ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Inbound/Outbound call center experience and/or fraud experience * Knowledge of banking operations * Knowledge of fraud systems applications Additional Information To know more about this position ...

Citizens Trust Bank

Client Care Representative

Lithonia, GA · On-site

$14.50 - $19.75/hr

Minimum one year of call center experience in a banking environment a plus * College experience a plus * Good presentation, interpersonal relationship building, and organizational skills are ...

Citizens Trust Bank

Client Care Representative

Lithonia, GA · On-site

$14.50 - $19.75/hr

Minimum one year of call center experience in a banking environment a plus * College experience a plus * Good presentation, interpersonal relationship building, and organizational skills are ...

defi AUTO LLC

Customer Service Specialist

Atlanta, GA · On-site

$20/hr

Duties and Responsibilities * Assist customers with bank and auto loan account questions in a high ... At least one (1) year of experience in a high-volume call center * Proven Remote Work Experience:

previous pagenext page

Showing results 21-40

All JobsBank Call Center JobsBank Call Center Jobs in Decatur, GA

Bank Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do bank call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bank call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are popular job titles related to Bank Call Center jobs in Decatur, GA?

For Bank Call Center jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Decatur, GA look for?

The top searched job categories for Bank Call Center jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Bank Call Center jobs?

Cities near Decatur, GA with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.

Product Support Specialist - Tax Client (CSR Work From Home Call Center) Bonuses Offered

Perfect Dynamics Virtual Solutions, LLC.

Marietta, GA • On-site, Remote

$12/hr

Contractor

Re-posted 23 days ago

Key responsibilities

  • Respond to customers via inbound customer service and sales calls to provide assistance and support.

  • Handle some sales calls and minor technical support as part of customer service responsibilities.

  • Complete certification and skill assessments to qualify for service delivery and maintain attendance throughout the certification process.

Job description

Company Description
Perfect Dynamics Virtual Solutions is a BPO (Business Process Outsourcing), BPI (Business Process In-sourcing), RPO (Recruitment Process Outsourcing), (Banking Business Process Outsourcing) corporation and KPO (Knowledge Process Outsourcing) and homeshoring corporation. We provide Business and IT Solution services to fortune 500 and government organizations. We specialize in providing assistance in B2B Sales Operations, Information Technology/Telecommunication operations, Financial Management/Merchant Services, Business Consulting, and Full Service Recruitment/Staffing Services.
Arise Virtual Solutions Affiliation
Perfect Dynamics Virtual Solutions, LLC. is an Independent Business Corporation (IBO) partnered with Arise Virtual Solutions in efforts to provide exceptional customer service to our clients. As an Certified Arise IBO we hold a master service agreement that allows CSP's to work under our umbrella corporation in order to service clients in the aspect of call center - customer service roles. Our CSP's will provide customer service in the roles of Billing, CSR support, Chat Operator, and Technical Support for major Fortune 500 Corporations.
Job Description
Customer service representative is responsible for responding to customers via inbound customer service and sales calls. Providing exceptional customer service on behalf of our client to increase customer engagement and satisfaction. Candidate should be comfortable with handling some sales calls and minor technical support. Candidate should have strong customer service acumen with a First Call, First Resolution consistency and ability to up-sell.
SHIFT REQUIREMENTS
  • Schedule Your Own Hours
  • Work a min 20 hours per week = 15 hrs weekday + 5 hrs Sat/Sun
  • Paid 16th and last day of the month

SALARY/COMPENSATION/BENEFITS
  • $12 Per Hour + incentives
  • Opportunity for Advancement for the right candidates
  • Some benefits offered after 90 days of servicing

The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95).
REQUIRED SKILLS
  • Must be a High School Graduate
  • Must be at least 18 years of age
  • 6 months of Customer Service Experience
  • Good Communication Skills
  • Self-Starter
  • Able to work with minimal supervision
  • Multi-tasker (able to move between multiple screens)

Preferred Skills
  • 1 year of call center experience
  • Associates Degree or Higher
  • Leadership Skills and Experience
  • High Achiever/Overachiever
  • Coachable
  • Willing to take on more responsibility

Qualifications
The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95).
REQUIRED SKILLS
  • Must be a High School Graduate
  • Must be at least 18 years of age
  • 6 months of Customer Service Experience
  • Good Communication Skills
  • Self-Starter
  • Able to work with minimal supervision
  • Multi-tasker (able to move between multiple screens)

Preferred Skills
  • 1 year of call center experience
  • Associates Degree or Higher
  • Leadership Skills and Experience
  • High Achiever/Overachiever
  • Coachable
  • Willing to take on more responsibility

Only Individuals who meet these Technical Requirements can service this client:
• Windows 7, Windows 8, or Windows 10 (32 or 64 bit) Internet Explorer 8 with minimum of 4 Gigabytes of Ram.
• A second monitor found to be beneficial for this program
• Additional requirements may be found in the Arise Workstation Requirements
NOTE: Windows XP , Windows Vista, Windows 2000 and MAC OS Not Currently Supported
Additional Information
All candidates are required to complete certification for the client that is unpaid. You will begin receiving pay once you complete the certification and have passed all necessary skill assessments with a 85% or better score. This client is very strict and 100% attendance is required (no tardies or absences).
Certification Completion Criteria
  • Maintaining 100% attendance throughout the entire certification course, up to and including certification
  • Successfully pass all tests and quizzes
  • Successfully pass Grad Bay/Nesting (first week live) 5 days, 4 hours a day - 2 hours of live calls and 2 hours of Adobe class time
  • Complete all self-paced assignments
  • Provide a completed Notarized Affidavit of Identification with Photo ID

******We are currently not accepting new profiles for this opportunity from residents in the following states: California, Connecticut, Massachusetts, Maryland, New York, Oregon.*****
Perfect Dynamics VSC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Perfect Dynamics VSC, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Perfect Dynamics VSC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Perfect Dynamics VSC's employees to perform their job duties may result in discipline up to and including discharge.
Videos To Watch
https://www.youtube.com/watch?v=ChYe6gfJbwc

Apply