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Bank Assistant Jobs in Rochester, MN (NOW HIRING)

Merchants Bank

Universal Banker II

Rochester, MN · On-site

$22.88 - $27.45/hr

Merchants Bank, Rochester Green Meadows , is seeking a Universal Banker II. As a Universal Banker ... Be proficient and happily able to assist customers on the systems including internet banking ...

Merchants Bank

Universal Banker I

Rochester, MN · On-site

$21.01 - $24.66/hr

Merchants Bank, Rochester , is seeking a full-time (40 hours/week) Universal Banker I. As a ... Be proficient and happily able to assist customers on the systems including internet banking ...

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Bank Assistant information

See Rochester, MN salary details

$20.4K

$52.6K

$102.6K

How much do bank assistant jobs pay per year?

As of Aug 15, 2026, the average yearly pay for bank assistant in Rochester, MN is $52,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,880.00 and $57,790.00 per year, depending on experience, location, and employer.

What does a bank assistant do?

A bank assistant supports banking operations by handling customer inquiries, processing transactions, and maintaining account records. They often assist with opening new accounts, verifying customer identities, and using banking software, requiring good communication skills and attention to detail.

What are the key skills and qualifications needed to thrive as a bank assistant, and why are they important?

To thrive as a Bank Assistant, you need strong numeracy, attention to detail, and customer service skills, usually supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and Microsoft Office tools is typically required. Excellent communication, problem-solving abilities, and a professional demeanor help you stand out in this role. These skills ensure accurate transactions, regulatory compliance, and positive client experiences, which are crucial for a bank's reputation and operations.

What is a bank assistant?

Bank Assistants are frontline staff members in banks who help customers with various banking services, such as processing deposits and withdrawals, answering account-related questions, and providing information about financial products. They play a key role in ensuring smooth daily operations at a bank branch by assisting both customers and other staff. Bank Assistants also help maintain accurate records and may be responsible for basic administrative tasks. Their excellent customer service skills and attention to detail are essential for the efficient functioning of a bank.

What are some typical challenges bank assistants face when interacting with customers, and how can they handle them effectively?

Bank Assistants often encounter situations where customers may be frustrated due to account issues or delays. Handling these challenges requires patience, active listening, and clear communication. By remaining calm, empathizing with the customer’s concerns, and efficiently directing them to the appropriate services or solutions, Bank Assistants can resolve issues professionally and maintain positive relationships. Regular training in customer service and staying informed about banking procedures also helps in managing such interactions smoothly.

What is the difference between Bank Assistant vs Bank Teller?

AspectBank AssistantBank Teller
Primary RoleSupports banking operations, handles customer inquiries, assists with account managementProcesses transactions, deposits, withdrawals, and cash handling
Required SkillsCustomer service, basic banking knowledge, communication skillsCash handling, accuracy, customer service
CertificationsOften no formal certification required; some banks prefer basic banking coursesLikewise, minimal formal certification; on-the-job training common
Work EnvironmentBank branches, customer service desksBank counters, teller stations

Both roles are customer-facing positions within banks, focusing on banking operations and customer service. While a Bank Assistant provides broader support and administrative help, a Bank Teller primarily handles cash transactions. The skills and certifications required are similar, making them closely related roles within the banking industry.

How much do bank assistants make?

Bank assistants typically earn an average annual salary ranging from $25,000 to $40,000, depending on experience, location, and the size of the bank. Entry-level positions may start lower, while experienced assistants or those in larger banks can earn higher wages. Compensation often includes benefits such as health insurance and retirement plans.

What is the lowest position at a bank?

The lowest position at a bank is typically a teller or bank clerk, responsible for handling customer transactions and basic banking services. These roles often require minimal experience and serve as entry-level positions within the bank's hierarchy.

What are the most commonly searched types of Bank jobs in Rochester, MN?

The most popular types of Bank jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Bank Assistant jobs?

Cities near Rochester, MN with the most Bank Assistant job openings:

Bank Assistant jobs near you

Universal Banker II

Merchants Bank

Rochester, MN • On-site

$22.88 - $27.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Merchants Bank, Rochester Green Meadows, is seeking a Universal Banker II.
As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve them with various banking and financial transactions, account inquiries, opening new deposit account relationships, consumer lending, and making product recommendations in an efficient and friendly manner.
Must have strong communication skills, comfortable with extensive customer contact, have sales experience, and a strong ability to multi-task and prioritize. Banking experience is a plus. Professional proficiency in Spanish is a strong plus.
This is a full time position of 40 hours per week, rotation of Saturday shifts with branch hours availability. This position will work at the Rochester-Green Meadows office, however will provide back-up to Rochester-Northwest and other nearby branches.
Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.
Please click on Apply Now or apply in person at Merchants Bank, Rochester. Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Job Summary:
As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve as a primary point of contact for customers, assisting them with various banking and financial transactions, account inquiries, opening new account relationships and safe deposit boxes, and making product recommendations in an efficient and friendly manner. The Universal Banker will play a crucial role in building customer relationships. You will also play an important role in fraud prevention.
Responsibilities and Skill requirements for each Universal Banker level:
Level I:
  • Open & maintenance basic checking and savings deposit accounts
  • Process banking transactions in the Teller area
  • Open, close and maintain safe deposit boxes
  • Serve as a Vault Attendant if needed in the Branch
  • If person is doing more than 50% Teller work, they may report to the Lead Teller and be considered in the Teller Department
  • Experience required: Relevant customer service experience; banking experience a plus
  • Education required: High school diploma or equivalent

Level II:
  • Be proficient in and conduct all Level I duties
  • Open & maintenance business accounts, IRAs, HSAs, CDs
  • Process banking transactions in the Teller area as needed
  • Community Engagement and External Sales Activity as directed.
  • Be proficient in Consumer Credit Card and ODP lending.
  • May conduct administrative duties at the branch level
  • May include Lead Teller duties
  • Experience required: A minimum of 6 months of front-line banking experience
  • Education required: High school diploma or equivalent

Responsibilities of all Universal Banker levels
Exceptional Customer Service:
  • Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not).
  • Be efficient and accurate when processing customer transactions, as outlined in current policies and procedures
  • Provide excellent customer service by greeting customers, seeking to understand their needs, and offering them personalized solutions.
  • Provide high-quality consultative conversations to uncover needs and opportunities.
  • Resolve customer issues and concerns promptly and effectively; escalate when needed.
  • Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may need assistance with.
  • Stay calm, professional and focused under pressure.

Relationship Building:
  • Build strong relationships with customers to understand their financial goals and identify opportunities to meet their needs.
  • Foster long-term customer loyalty through ongoing relationship management and exceptional service.
  • Build strong internal relationships with immediate coworkers as well as Merchants Bank employees in all shared services areas.

Sales and Business Development:
  • Meet or exceed individual sales targets for banking products (such as deposit accounts, loans and credit cards).
  • Conduct outbound sales activities (such as prospecting, lead generation, and follow-up on sales opportunities) as directed by supervisor.
  • Collaborate with other team members to achieve branch sales goals and contribute to overall business growth.
  • Respond to all customers inquires and forward any appropriate requests to other departments.
  • Promote bank products by answering inquires; inform customers of new services and product promotions.
  • Attend external customer meetings as requested.

Product Knowledge:
  • Maintain in-depth knowledge of the bank's products, services, and promotions.
  • Educate customers on the features, benefits, and terms of various banking products to help them make informed decisions.
  • Stay updated on industry trends, regulatory changes, and competitive offerings to provide accurate and up-to-date information to customers.

Compliance and Risk Management:
  • Complete all required compliance training and certifications on time to maintain a comprehensive understanding of compliance requirements.
  • Collect Privacy Codes/Security word as well as update email addresses and contact numbers.
  • Process transactions efficiently and accurately, ensuring compliance with internal policies, procedures, controls, and banking regulations.
  • Follow all bank policies, procedures, and regulatory guidelines to ensure compliance and mitigate risk.
  • Adhere to security and fraud prevention measures to safeguard customer information and bank assets.
  • Disseminate information regarding legal and fraud issues, to protect customers and retailers against fraud.

Operations:
  • Perform various administrative and operational tasks when opening and closing accounts, account maintenance and changes, and documentation. Follow maintenance and closed account procedures for all types of deposit accounts.
  • Update central file information when working with account portfolios & compliance regulated forms.
  • Accurately submit customer workflow/task requests as required in the appropriate systems.
  • Review the daily overdraft report to proactively catch your customers before they default.
  • Comply with any and all audit regulations concerning the security of your work area and branch location.
  • When working in the Teller area, process financial transactions including receiving deposits and loan payments, cashing checks, issuing withdrawals, recording night deposits, selling cashier's checks and money orders as well as answering customer questions. Maintain a balanced cash drawer and maintain an accurate supply of cash and coin.
  • Organize time to complete duties without sacrificing service to customers.
  • Maintain a neat and organized work area
  • Performs all other duties, as assigned, to increase performance of Merchants.
  • Accept request to cross-train for additional duties.

Teamwork/Relationships:
  • This position will report directly to Universal Banking Manager or Retail Banking Manager (depending on market) with performance and direction engagement from the Market President.
  • Collaborate with other team members to ensure branch operations run smoothly and efficiently.
  • Respond to supervisory guidance and direction, ask good questions, listen and do the appropriate detective work to either help yourself or our customers.
  • Active and willing to work at trade shows, promotional events, and marketing activities during work ours and on evenings and weekends as requested.
  • Participate in community activities to actively promote the bank.
  • Contribute to a positive working environment through words and actions.
  • Avoid personal phone calls, text messages, and non-business related emails (internal and external), and internet usage (unless in an urgent situation).
  • Regular and dependable on-time attendance is an essential function of the job.

Physical Working Conditions:
Climate-controlled inside working environment with low noise level. No environmental hazards or chemicals. While performing the duties of this job, the employee is regularly required to sit and stand; must occasionally lift and/or move up to 35 pounds. This position requires extensive work on a computer system.
Experience and Skill Requirements:
  • Banking experience is a plus for Level I, and required for Levels II & III
  • High degree of tact and professionalism
  • Strong communication and interpersonal skills
  • Strong customer service skills and experience.
  • Demonstrated success working onsite and adhering to a work schedule
  • Flexibility to work varied shifts and hours (including Saturdays).
  • Demonstrated success handling difficult customer situations.
  • Demonstrated ability to stop, pause and speak up when concerned about a coworker's or customer's behavior.
  • Ability to use intuition and common sense to carry out instructions, understand procedures, speak professionally and clearly to customers and employees as well as to escalate to supervisor when needed.
  • Strong time management skills and the ability to multi-task and prioritize.
  • Strong math skills and abilities.
  • Cash handling experience desired
  • Strong computer system proficiency.
  • Ability to learn and follow established regulatory and compliance guidelines, policies and procedures.
  • Strong attention to detail.
  • A genuine desire to have engaging conversations with customers to identify and solve customer needs, as well as to offer additional appropriate products and service solutions

Apply