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Baggage Claim Jobs (NOW HIRING)

ABM Industries, Inc.

IAD Baggage Handler

Dulles, VA · On-site

$18.13/hr

Meet all arrivals and assist passengers at baggage claim. * Carrying or otherwise transporting passenger luggage to and from the outside sidewalk or main entrance of the airport and the inside ticket ...

Eastern Airlines LLC

MIA - Porter

Miami, FL · On-site

$13.75 - $17/hr

Assure that baggage carts and baggage claim area are kept clean and sanitary. * Maintain a clean, orderly, and safe work environment. * Ability to lift and carry up to 70 lbs. * Ability to walk long ...

Menzies Aviation

Wheelchair Agent (PAA)

Harlingen, TX · On-site

$13.50 - $17.50/hr

Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights * Assist passengers with boarding and deplaning aircraft when required

Menzies Aviation

Wheelchair Agent (PAA)

Kansas City, MO · On-site

$12.50 - $16.25/hr

Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights * Assist passengers with boarding and deplaning aircraft when required

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Baggage Claim information

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How much do baggage claim jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for baggage claim in the United States is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.15 per hour, depending on experience, location, and employer.

What is a baggage claim?

A Baggage Claim job involves assisting passengers with locating and retrieving their checked luggage at an airport. Employees in this role handle lost or delayed baggage claims, provide customer service, and coordinate with airline staff to track missing luggage. They may also process compensation or delivery arrangements for delayed or damaged bags. Strong communication and problem-solving skills are essential for resolving passenger concerns efficiently.

What are the key skills and qualifications needed to thrive in the baggage claim position, and why are they important?

To thrive in a Baggage Claim role, you need attention to detail, physical stamina, and familiarity with airport safety procedures, often supported by a high school diploma or equivalent. Experience with baggage tracking systems and handheld scanning devices is commonly required, along with any airport security certifications. Excellent teamwork, communication skills, and a customer-oriented attitude are valuable soft skills that distinguish top performers. These abilities ensure efficient baggage handling, timely resolution of passenger issues, and help maintain smooth airport operations.

Is it hard to become a baggage claim agent?

Becoming a baggage claim agent typically requires a high school diploma or equivalent and good communication skills. The job often involves on-the-job training, and some positions may require background checks or security clearances; prior customer service experience can be helpful. Overall, it is considered an entry-level position with moderate training requirements.

Do baggage claim get paid well?

Baggage claim attendants typically earn an hourly wage that is close to minimum wage or slightly above, with salaries often ranging from $10 to $15 per hour. Pay can vary based on location, experience, and employer, but overall, it is generally considered a low to moderate-paying position. Advancement opportunities or additional certifications may lead to higher pay.

What are the main responsibilities of someone working in baggage claim at an airport?

As a baggage claim agent, your primary responsibilities include unloading arriving luggage, sorting baggage onto the correct carousels, assisting passengers with locating lost or delayed bags, and coordinating with other airport staff as needed. You may also need to handle claims for damaged or missing baggage and provide prompt customer service to travelers who need assistance. This role is fast-paced and requires close collaboration with airline, security, and ground crew teams to ensure timely and secure baggage delivery. Successful team members are adaptable, proactive, and committed to maintaining a positive travel experience for passengers.

More about Baggage Claim jobs
What cities are hiring for Baggage Claim jobs? Cities with the most Baggage Claim job openings:
What states have the most Baggage Claim jobs? States with the most job openings for Baggage Claim jobs include:
What job categories do people searching Baggage Claim jobs look for? The top searched job categories for Baggage Claim jobs are:
Baggage Claim jobs near you
Infographic showing various Baggage Claim job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $38,410 per year, or $18.5 per hour.

IAD Baggage Handler

ABM Industries, Inc.

Dulles, VA • On-site

$18.13/hr

Full-time

Re-posted 7 days ago

ABM Industries rating

6.3

Company rating: 6.3 out of 10

Based on 409 frontline employees who took The Breakroom Quiz

172nd of 252 rated facilities management

Job description


We are looking for a reliable Customer Service - Baggage Handler, responsible for assisting passengers with the proper transportation of their luggage.
Pay: $18.13 per hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data
Shift: Full Time AM or PM Shift
Location: Dulles International Airport
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members
Baggage Handlers are responsible for assisting passengers with the proper transportation of their luggage.
Specific Job Knowledge, Skill, and Ability:
Language Skills:
  • Ability to communicate effectively in the English language.
  • Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
  • Ability to write routine reports and correspondence.
  • Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers, and the general public.
  • Must possess and utilize listening skills effectively.

Math Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Grooming:
  • Must wear appropriate uniform and badge/ID at all times.
  • Employees must comply with guidelines set in ABM Aviation's Standards of Employment.

Responsibilities
  • Meet all arrivals and assist passengers at baggage claim.
  • Carrying or otherwise transporting passenger luggage to and from the outside sidewalk or main entrance of the airport and the inside ticket counter.
  • Assist in the proper handling of oversized luggage, kennels, and skis.
  • Ensure passenger luggage is placed in the belt within the designated time frame.
  • Adhere to required security procedures and hazardous material handling requirements.
  • Maintained and restocked baggage supplies.
  • Replenish tubs.
  • Maintain a clean, safe work area at all times.
  • Miscellaneous duties as assigned
  • Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.

Physical Demands:
  • The individual may be required to stand, walk, and climb stairs for 2/3 or more of the work shift.
  • Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
  • Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.

Work Environment:
  • The work environment has a moderate to high noise level.
  • The work environment is both inside and outside of the airport terminal. As such, the individual will be exposed to all weather conditions.

Qualifications
Basic Qualifications:
  • Must be 18 years of age or older
  • Must be able to communicate effectively through the English language
    Preferred Qualifications:
  • One (1) year of customer service or similar work experience preferred
  • General Company Requirements:
  • Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
  • Employees must comply with all guidelines and policies outlined in ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. The employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
  • For the SIDA Badge Application purposes (required by TSA, MWAA and CBP) , musthave the following documents in case we move you forward for the next steps:
  • Identification with Current Address (Choose one)**
    • State ID
    • Driver's License
  • PLUS
  • Citizenship Verification (Choose one)**
    • US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN
    • Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available)
    • EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (please see recruiter)

About Us
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com

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